FAQ Studying @ Wittenborg


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A

Question:

Academic Calendar: How can I find the academic year calendar?

(Last edited: Friday, 18 September 2020, 11:51 AM)
Answer:

You can access the academic year calendar by clicking on the link https://www.wittenborg.eu/downloads.htm. You will find it under the section ‘WUAS Year Planning’

You can also access it via your dashboard at Wittenborg-online under the section 'Student Resources - General Information for all Students'.

 

 


Question:

Academic Supervisor: When/How can I request for an Academic Supervisor?

(Last edited: Friday, 18 September 2020, 12:06 PM)
Answer:

One of the fundamental purposes of the Graduation Assignment is to ensure students carry out original applied research in a field that is related to their specialisation. This is done with the guidance of an academic supervisor, who is appointed in the final phase of a bachelor's degree programme, or from the first semester of the master's degree programme. Academic supervisors are always members of the academic staff at WUAS, appointed by the Graduation and Examination Board (GEB).

Academic supervisors will be allocated according to various criteria including their familiarity with the proposed topic, their knowledge of the relevant methodologies, their experience in conducting and supervising applied research projects and their workloads.

You can request for an Academic Supervisor when you meet the following pre-requisites:

  •         For bachelor’s students: you have obtained 140 ECs (credits);
  •         For master’s students: you have received approval on your Research Topic in Semester 1;

To request an Academic Supervisor, please complete the Online Academic Supervisor Request Form via the links below. You will receive a confirmation email approximately between 3-7 working days after submitting the form completely. Once an Academic Supervisor is assigned to you, please make contact with your Academic Supervisor by making an appointment using the Microsoft Office Calendar.

Apeldoorn Bachelor’s Students: Academic Supervisor Request Form

Apeldoorn Master’s Students: Academic Supervisor Request Form

Amsterdam Academic Supervisor Request Form


Question:

Accommodation: If I start a block from my home country, can I use the 4 months’ accommodation I paid for, later when I come to the Netherlands?

(Last edited: Friday, 4 September 2020, 4:33 PM)
Answer:

Yes you can. Please inform our Registrar's Department at registrar@wittenborg.eu at least 15 working days before your arrival date so we can arrange your accommodation accordingly. 


Question:

Account Access: Why can't I access my online student account?

(Last edited: Wednesday, 10 February 2021, 2:38 PM)
Answer:

 

Please note that we have activated Multi-Factor Authentication (MFA) on all Wittenborg accounts. You have to login via text on your phone or Authenticator app. Please refer to the attached document on how to activate your MFA. 

There are other possible reasons why you cannot access your account, besides the MFA activation. The 3 most common reasons are as follows:

  • Entering the wrong password: A password may have been changed recently or the student may have simply entered the wrong password. Passwords are case sensitive.
  • Inactivity for a long period of time: If a student does not access his/her student account for a few months, the account will be blocked. The account has to be re-setted. Please contact Wittenborg Helpdesk to help reset the account. Helpdesk or Front Desk will send to the student’s alternative email information to have the account reset.
  • Outstanding invoice tuition fee: If a student has not yet paid the tuition fees, the student’s account will be blocked. The account will be reactivated once the outstanding tuition fees have been paid.

Sometimes there are technical issues with your account. Please contact ict@wittenborg.eu or Helpdesk to assist you further. 

If any question remains, students can contact the front desk for support. This can be done either via an email to frontdesk@wittenborg.eu or by phone: (088) 6672688.

Source: A Password is not enough...we are starting to implement multi-factor authentication (sharepoint.com)


Question:

Additional Modules: How can I register for additional modules other than my own specialization?

(Last edited: Thursday, 19 November 2020, 9:54 AM)
Answer:

You can register for modules other than your own specialization, by following the same procedures as when you enrol for your own module; i.e. you need the enrolment key and to go to the respective areas. If you have trouble enrolling, please send a request to Helpdesk in order to get yourself enrolled.


Question:

Admission/Application: Is Wittenborg University of Applied Sciences still considering applications from students residing in countries that are affected by the COVID-19 outbreak?

(Last edited: Tuesday, 14 July 2020, 10:22 AM)
Answer:

Yes, Wittenborg is processing all applications as normal. Wittenborg is closely monitoring the current COVID-19 situation and follows the guidelines as implemented by the Dutch government and the Dutch National Institute for Public Health and the Environment. However, Wittenborg Admissions continues processing applications for its next intakes, regardless of your nationality or the country you are residing in.


Question:

Apeldoorn Campus: How can I find the Wittenborg location in Apeldoorn?

(Last edited: Thursday, 10 September 2020, 11:38 PM)
Answer:

Wittenborg University of Applied Sciences has its main campus in Apeldoorn, which consists of two separate buildings within walking distance from one another. Both locations share a central telephone number +31 (0)88 6672 688. Both Wittenborg campuses are conveniently accessible by public transport and are just 3-4 minutes walking distance from the Apeldoorn train and bus station.

  • Aventus building: Laan van de Mensenrechten 500, 7331 VZ Apeldoorn.
  • Spoorstraat building: Spoorstraat 23, 7311 PE Apeldoorn.

The Aventus building

The Aventus building is just across the road on the south side of the railway station and is accessible via the pedestrian and bicycle subway. Wittenborg is located on the 3rd floor of the Aventus building. Upon entering the main entrance of the Aventus building, turn right where there is a café/brasserie. Walk past it and access the door on your left towards the stairs and walk up the stairs to the 3rd floor.

Note: The elevator is only accessible with a student card.

The Spoorstraat building

The Spoorstraat building is located on the north side of the railway station and is about 3 minutes' walking distance. It can be recognised by the Wittenborg flags and the Wittenborg logo at the top of the building.

You can find some practical information guide from the link below.

https://www.wittenborg-online.com/enrol/index.php?id=1130


Question:

Assignment Deadline: When is the deadline to submit my Type 2 Exams? What happens if I miss a deadline to upload an assignment on Turnitin?

(Last edited: Thursday, 11 February 2021, 1:28 PM)
Answer:

 

The deadlines to upload assignments are clearly shown in the Module Guide, the Online Module course area and in the Turnitin submission page. The upload area is visible to everyone who is enrolled at the online module area of the course. Please take note that the responsibility of checking the assignment submission deadline lies on the student. So always check the Module Online Area.

You also need to consider the difference in the time zone that you are located in (for those who are not physically present in the Netherlands). Rules and regulations regarding deadlines to upload assignments at Turnitin are clearly indicated in the EEG guide of Wittenborg (Part 5 - General Assessment Policy).

Should you face any technical issues, you need to contact Helpdesk at least 30 minutes before the deadline with the assignment and screenshot(s) of the exact technical issue. Requests put after the deadline will not be attended to.

If you miss the deadline to upload an assignment on Turnitin, you will have to wait for the next retake opportunity.

Note:

You are highly advised not to upload your assignment in the last minute.

Source: EEG Part 5 - General Assessment Policy


Question:

Assignment Submission: What should I do if I have uploaded the wrong assignment?

(Last edited: Saturday, 8 August 2020, 9:34 PM)
Answer:

Turnitin at Wittenborg allows you to resubmit your assignment multiple times by overwriting the previous submissions, until the due date. This means that if you have submitted a wrong document, you can resubmit again by uploading the correct document. The newly uploaded document will overwrite the previous one. You can resubmit many times until the deadline. This feature of overwriting previous submissions ensures that your module teacher will only receive the latest submission for checking.


Question:

Assignment Submission: When can I submit my assignment?

(Last edited: Wednesday, 10 February 2021, 10:49 AM)
Answer:

 

The window period to upload assignments is open at least two weeks in advance of the due date. Avoid uploading your assignment at the last minute. Make sure to upload the assignment a day earlier to avoid complications such as technical glitches, lost internet connection, system overload etc. Submitting your assignment early also helps you to view your Similarity Index Report and ensure that the similarity index is below the 20% limit set by Wittenborg (Refer to EEG for more details). This allows you time to amend your assignment if necessary.
 
In case of technical issues, contact Helpdesk at least 30 minutes before the deadline, with the name of the module and screenshot(s) of the exact technical issue. Request put after the deadline will not be attended to.
 
Source: EEG Part 5 - General Assessment Policy

 


Question:

Assignment Submission: Will I get an extension in assignment submissions if the quality of Internet in my home country is poor?

(Last edited: Thursday, 19 November 2020, 10:05 AM)
Answer:

There is no extension of deadline for submitting assignments online. It is the student's responsibility to submit the assignment on time. Many problems can surface at the last minute, such as technical glitches, failed internet connection, system or software failure etc.

It is better to upload your assignment one or two days before the deadline, so that in case you encounter technical problems, you have sufficient time to find alternative ways to submit your assignment. If the internet connection in your area is weak or unstable, it is best to find a library or a computer shop as an alternative. 

If you are still not able to solve your technical issue, please contact Helpdesk at least 30 minutes before the deadline, with the name of the module assignment and screenshot(s) of the exact technical issue. Request put after the deadline will not be attended to.


Question:

Attendance: How do I know if module attendance is compulsory?

(Last edited: Tuesday, 8 September 2020, 10:37 PM)
Answer:

Due to the current situation, attendance requirement will not be re-introduced. The participation requirement has been revised as follows:

  •  The participation requirement for modules that are assessed using a submission: Submission of a draft of the assignment by Friday of Week 4 of the Block (after the Project Week)
  •  The participation requirement for modules that are assessed using a Type 1 assessment (written exam): Submission of an assignment, chosen by the teacher by Friday of Week 4 of the Block (after Project Week). The assignment can be powerpoint slides, digital/handwritten poster, a video presentation etc.

Students must have completed this participation requirement (sufficiently) in order to be allowed to submit the final assignment.

Please refer to the information in the respective Module Online Area for more details about the participation requirement.


B

Question:

Bank Accounts: What is an IBAN?

(Last edited: Tuesday, 8 September 2020, 10:51 PM)
Answer:

IBAN stands for International Bank Account Number and is a number attached to all accounts in the EU countries. It is made up of a unique code that identifies the country in which the account is opened, the account holder's bank and the account number. The IBAN helps to make the process of cross-border payments easier and faster. The bank assigns an IBAN to your account. You need to use the IBAN when sending interbank transfers or wiring money from one bank account to another, especially across international borders.

The structure of the IBAN is as follows: The country code NL / 2-digit control number / 4 letters that identify the bank / 10 digits, which consist of the current account number supplemented with zeros.

Example of a Dutch IBAN:  NL73 INGB 123 456 78 00



Question:

Bank Statement: what are the requirements?

(Last edited: Thursday, 25 February 2021, 10:44 AM)
Answer:

What are bank statement requirements if:
- I am a new student applying for a visa; 
- I am a new student who transferred from another type of EU-Residence Permit (RP) (e.g. transfer from other EU countries to the Netherlands, from another university within the Netherlands, from a zoekjaar RP to a student RP, etc.) 

A signed and stamped bank statement on headed paper with a minimum amount of EUR 11,500,00 (must be dated after we inform you that we have received your payment) is required. For visa reasons, you will need to make sure that the deposit is free from restrictions or conditions; therefore, a statement such as “the account owner can withdraw the full amount in this bank account at any time” should be included in this letter. If the account type is either savings or current, then the above said clause should not be mentioned in the bank statement.The account will be in your or in your sponsor’s name. If the latter, here is the extra required information and documents: 

  • If the bank statement is from a private sponsor, please completely fill the Appendix Financial Statement of Support_Private Person Form.

  • If the bank statement is from a company sponsor, please completely fill the Appendix Financial Statement of Support_Company Form.

For the company sponsor, we need proof that the sponsor is authorised to grant the amount to the student - the proof can be obtained from the bank itself/local Chamber of Commerce (1.17). 

For Dutch sponsors also, these documents should be filled out respectively, along with the other required documents. Please check this site for more information: https://ind.nl/en/pages/sufficient-means-of-support-as-a-student.aspx. 

Kindly note that the balance outstanding payment always must be added on top of the bank statement required amount. Additionally, a Payment Plan is also should be made for that balance outstanding payment with the Finance/Registry Department before issuing a bank statement.

What are bank statement requirements if: 

- I am a current student requesting the RP extension. 

Please provide us with a copy of your or your sponsor's bank statement, which shows you have, or your sponsor has enough money to support your education. The balance must show in your or your sponsor's bank account at least (no. of months X EUR 921) = EUR XXX.Your bank statement must be dated at least one day after your last payment to us. (How to know how many months are needed? Count from the RP expiry date till the last day of your expected graduation block. Please always round it up to full months. General Year Planning is available https://www.wittenborg.eu/downloads.htm.) 

 
Please only send the bank statement without any transactions if it is from any of the Dutch banks. If your bank statement is from bank outside the Netherlands, your bank statement should be signed & stamped by the bank. Additionally, if you are going to show a bank statement from your home country, the account type must be explicitly mentioned in the bank statement. Furthermore, as per the IND rule about bank statements, if the account of the bank statement does not belong to either a savings or current account, then a declaration such as“the account owner can withdraw the full amount in this bank account at any time”should be included in the bank statement. You can also obtain a separate letter from the bank mentioning that this account is either savings or current, and if not, the above-mentioned declaration must be in the bank statement. The account should be in your or your sponsor’s name. If the latter, here is the extra required information and documents: 

  • If the bank statement is from a private sponsor, please completely fill in the Appendix Financial Statement of Support_Private Person Form

  • If the bank statement is from a company sponsor, please completely fill in the Appendix Financial Statement of Support_Company Form 

Kindly note that the balance outstanding payment always must be added on top of the bank statement required amount. Additionally, a Payment Plan is also should be made for that balance outstanding payment with the Finance/Registry Department before issuing a bank statement.

Question:

Before Arrival: What should I pack before travelling to the Netherlands?

(Last edited: Tuesday, 8 September 2020, 10:54 PM)
Answer:

Documents

Students should bring the following documents in hand luggage:

  • Valid passport (with a valid visa for non-EU/EEA students)
  • Medical records and vaccination reports (if relevant)
  • Wittenborg Admission Letter
  • Original birth certificate in English or with a certified legalised English translation
  • Passport-type photos

 Clothes

The Netherlands is a country with a pleasant, temperate maritime climate. Daytime temperatures vary from 3°C-37°F in the winter and 19°C-66°F in the summer. As a result, you will need to pack an assortment of clothes, such as:

  • Winter coat and winter accessories, like gloves, scarf, warm headgear
  • Summer clothes
  • Waterproof jacket and shoes (+ umbrella)
  • Business attire for formal occasions, company meetings, presentations, and events

Money

Please bring enough money in cash to cover the first weeks’ expenses, since it may take a few weeks to open a bank account. Foreign currency can be changed to Euro at Grenswisselkantoren. For information and locations, visit https://www.gwktravelex.nl/en.

Electrical equipment

  • Computer/laptop/tablet + charger
  • Mobile phone + charger
  • Power adapter if needed. The Netherlands uses Type C&F Euro electricity outlets with 230 V with 50 HZ frequency. Some appliances do not need a converter. If the label states 'INPUT: 100-240V, 50/60 Hz' the appliance can be used in all countries in the world and is standard for chargers of tablets/laptops and phones


Question:

Booking Appointments: How to book an appointment at Wittenborg?

(Last edited: Tuesday, 23 February 2021, 3:11 PM)
Answer:

 

If you wish to speak to any of the Wittenborg staff, please invite them for an appointment using the Outlook Calendar. You can find the email addresses of all staff in your Outlook address book.

If you want to make an appointment with your process tutor, you need to fill in the form provided to you in your process tutor area.

In the attached document you will find a detailed guide.

Please note that the meetings with your process tutor are only online and will be held on MS Teams. 

Source: Course: Student Resources - General Information for all Students |STU001| (wittenborg-online.com)


Question:

BSN (Social Security Number): Why do I need a BSN? What are the steps for registering for my BSN at the municipality?

(Last edited: Friday, 8 January 2021, 3:10 PM)
Answer:

 

The “Burgerservicenummer” (BSN) is a unique personal number that enables reliable and efficient data exchange between residents, the government and various other organizations. In the Netherlands, you need the BSN for opening a bank account, visiting a doctor, getting health insurance, receiving your salary (if you are working part-time while studying), applying for tax benefits and many other administrative processes.

The requirements and process:

Whether you are a Dutch citizen or an international, everyone living in the Netherlands is required to be registered at their home address. You need to register (inschrijven) at the town hall in the municipality (gemeente) where you are living. For foreign students, you can only register after you have collected your residence permit.  Being registered allows the Basisregistratie personen (BRP or Municipal Personal Records Database) to better handle emergency situations, to track the size of the Dutch population and to allocate the right municipal taxes to each household.

To register your address and get a BSN from the gemeente, you need to make an appointment. The University Front Desk will make the appointment with the Gemeente (City Hall) on your behalf. For the appointment, students should bring the following documents:

 

  • Residence permit
  • Passport (original copy)
  • Birth Certificate (with legalised translation in Dutch or English)
  • Accommodation contract

The process of registration will take between 20 to 30 minutes. Once you are registered at the municipality, you will receive a document which states your particulars and your BSN. An official welcome letter will be mailed to you at your home address.

Take note that you cannot open a bank account unless you have your BSN. So ensure that you have sufficient cash with you when you arrive.


C

Question:

Can students use paraphrasing tools/services for assignment development? Is it considered Academic Malpractice?

(Last edited: Friday, 19 March 2021, 4:23 PM)
Answer:

Online lessons since Pandemic times have changed our habituality. A common challenge faced by all education institutions around the world is the integrity and validity of the online examinations and assessments. Various software, online platforms and individual service providers have established themselves on paraphrasing existing text and ghost writing as business models. Note that these attempts are categorised as “Academic Malpractice” in the Education and Examination Guide (EEG).

Turn-it-in has implemented a new algorithm in their latest upgrade. This upgrade has improved the similarity function and the detection of the usage of paraphrasing tools/services amongst many other additional features to support the examiners identify these attempts.

We would like to urge all student to avoid using these tools when developing their work as it is important for you all to put the required efforts to ensure you have obtained the required knowledge and skills for each study component.


Question:

Change of Address deadline: I have checked out from student housing. Do I have to register my new address immediately?

(Last edited: Thursday, 13 August 2020, 2:19 PM)
Answer:

1. If you move within or to the municipality of Apeldoorn, you are legally obliged to inform the city hall. 

a.       Firstly, please send us your new address by writing to frontdesk@wittenborg.eu

b.       Secondly, you need to change your address online with your DigiD code.  Completing this process is your own responsibility.

The following link is the page on the city hall website, which informs how to change your address online. 

https://iburgerzaken.apeldoorn.nl/gaas-web/server/continue/StartVerhuizing;jsessionid=8C22DB3273EA4687ACA6B5DB4096CB48#burgerzaken

Note:

You must inform the municipality of your change of address anywhere between 4 weeks prior to moving and 5 days after moving. The moving date that you provide will be treated as the day on which your address changed. If you inform the municipality more than 5 days after moving, the date on which you inform the municipality will be treated as the moving date. Municipalities can impose a fine of up to €325 if you do not inform them in time of important changes to your personal information.



Question:

Charging Equipments: How can I charge my laptop or mobile phone once I arrive in the Netherlands?

(Last edited: Friday, 14 August 2020, 12:43 PM)
Answer:

Travel with a mobile phone, tablet or laptop can be difficult without the right adapter. Make sure you bring a European adapter from home, or buy one at any of the local shops once you arrive in the Netherlands. In the Netherlands (Holland) the power plugs and sockets are of type C and F. The standard voltage is 230 V and the standard frequency is 50 Hz.

Please visit https://www.power-plugs-sockets.com/netherlands-holland/ for more details on using the right power adapter in the Netherlands.



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