Question:

Account Access: Why can't I access my online student account?

(Last edited: Thursday, 19 November 2020, 9:53 AM)
Answer:

Please note that we have activated Multi-Factor Authentication (MFA) on all Wittenborg accounts. You have to login via text on your phone or Authenticator app. Please refer to the attached document on how to activate your MFA. 

There are other possible reasons why you cannot access your account, besides the MFA activation. The 3 most common reasons are as follows:
  • Entering the wrong password: A password may have been changed recently or the student may have simply entered the wrong password. Passwords are case sensitive.
  • Inactivity for a long period of time: If a student does not access his/her student account for a few months, the account will be blocked. The account has to be re-setted. Please contact Wittenborg Helpdesk to help reset the account. Helpdesk or Front Desk will send to the student’s alternative email information to have the account reset.
  • Outstanding invoice tuition fee: If a student has not yet paid the tuition fees, the student’s account will be blocked. The account will be reactivated once the outstanding tuition fees have been paid.

Sometimes there are technical issues with your account. Please contact ict@wittenborg.eu or Helpdesk to assist you further. 

If any question remains, students can contact the front desk for support. This can be done either via an email to frontdesk@wittenborg.eu or by phone: (088) 6672688.


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