FAQ Studying @ Wittenborg


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D

Question:

DUO: How and when to apply for a DUO's Tuition Fee Statement form (Verklaring Instellingscollegegeld form)?

(Last edited: Wednesday, 21 October 2020, 5:06 PM)
Answer:

Please know that the arrangement of a study finance/ study loan is always between the student and DUO. So if you have any questions whether you are entitled to receive study finance/ study loan in the Netherlands as a foreign student or regarding your monthly allowance, please check the Rijksoverheid website and/ or the DUO website. In case you are unable to find the answers you are looking for on any of the websites, you are advised to give DUO a call.

If you are entitled to apply for a DUO study loan/study finance, you can request a Tuition Fee Statement form ("Verklaring Instellingscollegegeld" form) from us, by (digitally) completing only section 1 of the attached form and sending it to registrar@wittenborg.eu. We will complete the rest of the form for you, sign and stamp it, and send it back to you by email so that you can upload it in your "Mijn DUO". Or in case of any complications with the upload, send it by email to DUO via documenten@duo.nl.

Take note that this whole process goes together with your enrolment in our system, as well as the DUO system. That is why we need to check from our system if you are enrolled for the period you have provided to DUO a Tuition Fee Statement form for. If for whatever reason you have not/ cannot be enrolled yet for the new period as stated in the form (e.g. because of any outstanding fees), we will contact you. 

Two important things to keep in mind:

  • Please only request a Tuition Fee Statement form from us, at the moment you have received a new invoice from us, for the new period of your enrolment. If you have still not received an invoice from us for the new period of your enrolment, by latest one month before your current enrolment will end, please send an email to registrar@wittenborg.eu.
  • Please keep in mind that you do not receive a Tuition Fee Statement form automatically from us, without a request by email, even if we have previously provided you with one. So please do not forget to send us an email (registrar@wittenborg.eu) on time with your request, as it is your own responsibility to make sure that all the arrangements have been taken care of ahead of time.

E

Question:

Education Department- How can I contact the education department?

(Last edited: Thursday, 18 June 2020, 8:58 AM)
Answer:

While the Education Department office is open daily for short questions, for consultations please make an appointment by email to education@wittenborg.eu and you will receive a confirmation within 3 working days.

Contacting Lecturers

All lecturers can be contacted through their Wittenborg email generally by putting their firstnames.lastname@wittenborg.eu


Question:

EEG: What is the EEG and where can I find it?

(Last edited: Tuesday, 14 July 2020, 10:03 AM)
Answer:

The Education and Examination Guide (EEG) is the first thing you need to read before you start your classes. The EEG consists of all the crucial information you need for your studies, including handbooks on work placement, graduation assignment, academic writing, etc. 

EEGs are available for each study programme and can be found in the online Moodle area (https://www.wittenborg-online.com).



Question:

EEG: Whom can I contact for clarifying doubts on the EEG?

(Last edited: Monday, 13 July 2020, 10:15 AM)
Answer:

If students have questions about a section in the EEG, they can contact their process tutor to guide them. Process tutors will be allocated by Wittenborg and during the Introduction Week, students will be informed on how to contact their process tutor, to make an appointment.

Before students arrive at Wittenborg, we recommend reading a few sections of the EEG to get an impression of the education system at our university. The following sections are recommended:

  • Part 2: Education Guide
  • Part 3: Programme curriculum- Specialisation-related curriculum
  • Part 4: Practical information guide- Grading system in the Netherlands, Attendance & exams – important notice


Question:

Email Receipt: Where will I get the submission receipt?

(Last edited: Thursday, 18 June 2020, 9:02 AM)
Answer:

An email receipt is sent to your S#@student.wittenborg.eu account each time the assignment has been submitted on Turnitin.  Should you provide any other email ID, it is wise to check the spam/junk folder. 


Question:

Emergency Contact: Where can I find important telephone numbers in case of emergencies?

(Last edited: Tuesday, 6 April 2021, 8:39 AM)
Answer:

You can find basic information about living in the Netherlands from Wittenborg-online, on your Dashboard under the title ‘Information for International Students in the Netherlands or through this link: https://www.wittenborg-online.com/enrol/index.php?id=1183

All information pertaining to your living in the Netherlands, from the time before your arrival to after you graduate can be found here. If you are staying at Wittenborg’s accommodation, the student housing information booklet placed inside your room and in the common area contains emergency numbers in case of urgent needs. This information can be found in the first page and contains numbers of Wittenborg Housing Department, Police, Fire Brigade and Hospital.

Generally, the Dutch emergency number for police, fire department and ambulance is 112. The Call Centre respondent will respond to the call and ask who you are, where the emergency takes place and what the emergency is. They will then send the right forces (police, ambulance or fire service) to the scene.

Note: Only call these numbers if the matter cannot wait another minute with the issue. The Netherlands has a strict policy on emergency numbers. It is considered a crime to unnecessarily call 112. They will charge the person who calls the emergency number for nothing.

If someone needs the police for something else than an urgent crime, they can be reached at 0900-8844. For minor issues destined to be solved by the fire department, the phone number of the Apeldoorn fire department is 055-548 3555. 

In case of health issues, if one is not in immediate life danger, do not call 112. Call the Family doctor’s office by dialling 0555333288 and press 1 for emergency. They will tell you what to do next. If someone has a major health issue out of office hours, they can call the Apeldoorn Huisartsenpost. The telephone number is 0900 - 600 9000. They will give you instructions on what to do next.

 Note: Do not go to the emergency room/hospital without calling the Huisartsenpost first. This will not be covered by the insurance and it will take a lot of time before they can help.


Question:

English Competency: How can I improve my English level for my study?

(Last edited: Tuesday, 20 October 2020, 4:57 PM)
Answer:

At Wittenborg, we have modules which help you develop your English Language competency. These are as follows: 
a) Mandatory PDP (Personal Development Planning) module which includes Academic English, as well as TIPS (Training in Interpersonal Skills) module. These two modules are mandatory for Phase 1 and Phase 2 Bachelor students but optional for Master students. These modules help you to develop your academic writing skills as well as presentation skills. You will have opportunities to practice these skills by participating in the lessons, activities and seminars.
b) For students who failed the Support English Assessment (the Diagnostic Writing Test carried out during Introduction Day), they have to attend the Support English module. This support module will help to raise your English standards to a level where the general English is solid enough to eventually incorporate the more specific skills of Academic English.

Apart from the above, you can also do your own self-study through relevant reading materials or referring to English/Grammar/Vocabulary online sources. Try the following:
i) Check the EEG Part 5a Academic Writing Handbook for guides on the language and how to do referencing 

ii) Read this News article which gives suggestions on how you can improve your English

iii) Visit the website BBC: Go the Distance: Academic Writing

iv) Visit the website Harvard College Writing Centre: Strategies for Essay Writing

If you need further help, contact your English teacher or your process tutor/study advisor.


Question:

Enrolled Programmes: How can I see the details of enrolled programmes on my results page?

(Last edited: Thursday, 18 June 2020, 9:03 AM)
Answer:

This can be done by clicking the 'Personal details' option on the http://myresults.wittenborg.eu. The 'Personal details' option shows only your active programmes.


Question:

Enrolment in Modules: How should I know which modules to enrol in?

(Last edited: Monday, 13 July 2020, 11:54 AM)
Answer:

In order to know what modules you have to attend in each block please check your study programme curriculum. This can be found in your programme's Education and Examination Guide (EEG) online (Part 3)



Question:

Exam Registration: How do I register for the exams?

(Last edited: Monday, 14 September 2020, 10:55 PM)
Answer:

You are automatically registered for exams once you have enrolled for the modules.



Question:

Exam Results: I cannot see my exam results.

(Last edited: Tuesday, 14 July 2020, 9:33 AM)
Answer:

If you cannot find an exam result or grade, please contact Exam Results via this email: examresults@wittenborg.eu or contact your process tutor for further assistance.


Question:

Exam Results: Where can I view my exam marks or results?

(Last edited: Tuesday, 28 April 2020, 1:24 PM)
Answer:

The exam results can be found in http://myresults.wittenborg.eu. Students can click on the 'Study Progress Review' by clicking on the 'Progress' tab.

Steps

  • Go to http://myresults.wittenborg.eu.
  • Log in with your Wittenborg credentials (same as Wittenborg Online & timetable).
  • Click on Progress and choose Only print contributing test results.
  • Select Show on screen to view the results on screen or Download file to download your results.

Note: If results are missing on MyResults, please send an email to examresults@wittenborg.eu



Question:

Exam Review: How to conduct an exam review?

(Last edited: Friday, 5 March 2021, 4:16 PM)
Answer:

Since all assessments are done online, the exam reviews are simplified. The lecturers give feedback in the Turn-it-in upload area to justify the grade that was given to the student. If a student does not agree with this grade, the standard procedure is to contact and discuss it with the lecturer first. If the student still does not agree with his feedback, a formal appeal can be made and sent to examresults@wittenborg.eu. 

As a standard quality control procedure, a moderation process is conducted by the exam committee prior to the results released to students for consistency in grading. And if inefficiencies of gradings are found, corrective measures will be taken. This process is put in place to ensure that the students are not disadvantaged.



Question:

Exam Timetable: How can I access the examination timetable?

(Last edited: Monday, 14 September 2020, 10:45 PM)
Answer:

You need to login in the timetable, select your programme, then save timetable. Now, you can find your examination dates.

https://timetable.wittenborg.eu is the webpage that has all scheduled classes & exams for all programmes. You need to access it to find information on the scheduled class & exam location, date and time and lecturer details.



Question:

Exam Type1: What are the new changes to exam type 1 in 2020-21?

(Last edited: Thursday, 29 October 2020, 12:07 PM)
Answer:

Type 1 assessments are closed or open book examinations held in school ​under invigilation​. After having experimented with online ​exam type 1 examinations, uploaded answers and the management of these during the retake weeks of block 8 (which were held at the end of August) we have identified various issues with ​organizing a traditional open book exam online.

Therefore, we have decided to implement the following ​for the complete academic year 2020-21:

  • From Block 1, all Type 1 assessments will now follow the following format:
    • Type 1 assessments will now be assignments given in the form of open-book questions. The questions should result in a report that is uploaded through Turnitin;
    • ​The examiner could ask either similar questions on a certain topic or could be a different set of questions to effectively cover the module aims and objectives. It will not be a standard type 2 exam report, project and/or theoretical paper but open-ended questions with an application, reasoning, reflection etc.; 
    • Per question, there should be a description/instructions on what the student is expected to do, plus a maximum and minimum word count for all questions.  The Type 1 assignment will be created in a ready to use a Word template that the student downloads and completes. This will provide uniformity;
    • The assignment ​with questions for ​final module assessments should be made available to students as of 4 pm on the Friday of week five of the block;
    • The deadline for submission of the assignment through turning it in should be set as 4 pm on the Friday of exam week of the block (week 6);

Type 2 assignments have no changes to the standard assessment as described in the relevant EEG and module guides.




F

Question:

Facebook: I have been requesting for joining Wittenborg Facebook group for a long time but my request has not been accepted yet, what should I do?

(Last edited: Wednesday, 18 November 2020, 1:57 PM)
Answer:

If you have sent a request to 'Wittenborg Students & Staff' on Facebook and have not received any feedback (approval) for too long (more than 1 week), then you can send an email to frontdesk@wittenborg.eu. 


Question:

Facebook: I wish to join the Wittenborg Facebook page. What should I do?

(Last edited: Thursday, 18 June 2020, 9:15 AM)
Answer:

We would like to offer our students the opportunity to meet fellow students and staff in an informal way, even before arrival. This is why we suggest joining Wittenborg on Facebook.

Login or create a Facebook account: www.facebook.com. Search 'Wittenborg Students & Staff' on the Facebook website or app. Click 'Join us'. 

After approval, students can receive the latest information on their personal accounts.



Question:

Flight Cancelled: My flight to the Netherlands is cancelled/postponed due to COVID-19. What do I need to do?

(Last edited: Monday, 20 April 2020, 5:28 PM)
Answer:

In such a situation, please call the Wittenborg University of Applied Sciences telephone number +31886672688 (weekends: +31613723608) to inform Wittenborg's staff members so that they can take the necessary action. After your call please also send a short e-mail to this address: registrar@wittenborg.eu, mentioning your student number and explaining your situation.  

Please follow the same procedure if you face any difficulties that prevent you from travelling to the airport of your departure point that is caused by airport authorities or airline company staff. 



Question:

Food in the Netherlands: Can I buy the food that I am used to while staying in the Netherlands?

(Last edited: Saturday, 11 July 2020, 10:05 AM)
Answer:

Yes, in general everything is available in the markets. There are plenty of supermarkets you can choose from, though sometimes you may have to go to a specialised shop to buy a specific item, e.g. Asian food. Rice is a common product in the supermarkets. Black Bean sauce can be found in Asian shops.  


G

Question:

GA/FP: Can I do a Business Plan for a Graduation Assignment?

(Last edited: Monday, 28 June 2021, 9:56 AM)
Answer:

 

Yes, you can. But it is advised only to choose this option if you have specific plans to start the company you want to write the Business Plan for. This is because writing a Business Plan is the most challenging option and it requires a lot of reading and research with such an in-depth engagement in finance that it is only worthwhile to go the extra mile when you actually need that information for your future plan.



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