FAQ Studying @ Wittenborg

We have partnered with Perlego, EBSCO, Willey, Vital Source, and other publishers to ensure over 1,000,000 different titles of books and over 2,000,000 journal articles are available for our students and teachers. Students and staff can access these resources via the "Online Library Resources" on Wittenborg-Online. A special search function is created in this page to search all journal articles in our database (see Figure 1 below).

Moreover, together with our partner, EBSCO we have developed a special widget on EBSCO search engine which will also assist you to find articles on open source publishers such as Google Scholar  (see Figure 2 below).. We highly recommend students to use these resources before browsing through other external sources for the same articles or books.  

Figure 1

Figure 2

While the Education Department office is open daily for short questions, for consultations please make an appointment by email to education@wittenborg.eu and you will receive a confirmation within 3 working days.

Contacting Lecturers

All lecturers can be contacted through their Wittenborg email generally by putting their firstnames.lastname@wittenborg.eu

The Education and Examination Guide (EEG) is the first thing you need to read before you start your classes. The EEG consists of all the crucial information you need for your studies, including handbooks on work placement, graduation assignment, academic writing, etc. 

EEGs are available for each study programme and can be found in the online Moodle area (https://www.wittenborg-online.com).

If students have questions about a section in the EEG, they can contact their process tutor to guide them. Process tutors will be allocated by Wittenborg and during the Introduction Week, students will be informed on how to contact their process tutor, to make an appointment.

Before students arrive at Wittenborg, we recommend reading a few sections of the EEG to get an impression of the education system at our university. The following sections are recommended:

• Part 2: Education Guide
• Part 3: Programme curriculum- Specialisation-related curriculum
• Part 4: Practical information guide- Grading system in the Netherlands, Attendance & exams – important notice

An email receipt is sent to your S#@student.wittenborg.eu account each time the assignment has been submitted on Turnitin.  

If you are staying at Wittenborg’s accommodation, the student housing information booklet placed inside your room and in the common area also contains emergency numbers in case of urgent needs. This information can be found in the first page and contains numbers of Wittenborg Housing Department, Police, Fire Brigade and Hospital.

• (Urgent Emergency) Police, Ambulance, Fire Brigade: 112

Note: Only call 112 when there is an urgent matter that cannot wait. Calling 112 unnecessarily is a crime in the Netherlands, and you may be fined for wasting the time of the emergency services. The person who answers your call will ask your name, location of the emergency and what kind of emergency is taking place. If they deem it necessary, they will send the relevant emergency services.

• (Non-Emergency) Medical Services Apeldoorn: 0900-600 9000
• (Non-Emergency) Medical Services Amsterdam: 088-00 30 600

In case of non-emergency health problems, you can call the office of the doctor you are registered at. They will tell you what to do from then. If you are not registered with a doctor, make sure to ask the Front Desk to organise that for you at frontdesk@wittenborg.eu. If someone has a major health issue out of office hours or is not registered with a doctor, they can call the Huisartsenpost in Apeldoorn Huisartsenpost in Amsterdam. They will give you instructions on what to do next.

Note: Do not go to the emergency room/hospital without calling the Huisartsenpost first. This will not be covered by the insurance and it will take a lot of time before they can help.

• (Non-Emergency) Police: 0900 8844
• (Non-Emergency) Fire Brigade Apeldoorn: 055-548 3555
  
• (Non-Emergency) Fire Brigade Whole of the Netherlands: 0900-0904

Note: You can call the non-emergency Fire Brigade number for things like fallen trees, cats stuck in trees for longer than 48 hours or other non-life threatening occurrences which require the Fire Brigade to visit the scene. In the event of all fires, no matter how small, always call 112. 

• Suicide Prevention: 113 or 0800-0113

Note: This number is for people experiencing distressing thoughts of self-harm. For active medical emergencies, always call 112. For help in your own language, you may find resources here and here.

You can find more basic information about living in the Netherlands from Wittenborg-online, on your Dashboard under the title ‘Information for International Students in the Netherlands or through this link: https://www.wittenborg-online.com/enrol/index.php?id=1183

At Wittenborg, we have modules which help you develop your English Language competency. These are as follows: 
a) Mandatory PDP (Personal Development Planning) module which includes Academic English, as well as TIPS (Training in Interpersonal Skills) module. These two modules are mandatory for Phase 1 and Phase 2 Bachelor students but optional for Master students. These modules help you to develop your academic writing skills as well as presentation skills. You will have opportunities to practice these skills by participating in the lessons, activities and seminars.
b) For students who failed the Support English Assessment (the Diagnostic Writing Test carried out during Introduction Day), they have to attend the Support English module. This support module will help to raise your English standards to a level where the general English is solid enough to eventually incorporate the more specific skills of Academic English.

Apart from the above, you can also do your own self-study through relevant reading materials or referring to English/Grammar/Vocabulary online sources. Try the following:
i) Check the EEG Part 5a Academic Writing Handbook for guides on the language and how to do referencing 

ii) Read this News article which gives suggestions on how you can improve your English

iii) Visit the website BBC: Go the Distance: Academic Writing

iv) Visit the website Harvard College Writing Centre: Strategies for Essay Writing

If you need further help, contact your English teacher or your process tutor/study advisor.

This can be done by clicking the 'Personal details' option on the http://myresults.wittenborg.eu. The 'Personal details' option shows only your active programmes.

In order to know what modules you have to attend in each block please check your study programme curriculum. This can be found in your programme's Education and Examination Guide (EEG) online (Part 3)

If you cannot find an exam result or grade, please contact Exam Results via this email: examresults@wittenborg.eu or contact your process tutor for further assistance.

The exam results can be found in http://myresults.wittenborg.eu. Students can click on the 'Study Progress Review' by clicking on the 'Progress' tab.

Steps

• Go to http://myresults.wittenborg.eu.
  
• Log in with your Wittenborg credentials (same as Wittenborg Online & timetable).
• Click on Progress and choose Only print contributing test results.
• Select Show on screen to view the results on screen or Download file to download your results.

Note: If results are missing on MyResults, please send an email to examresults@wittenborg.eu

As described in the General Assessment Policy, in Part 5 of the EEG, students will be given an opportunity to review their made exams and they can discuss the grading with the exam review organizer. Any questions or doubts about the marking criteria can be raised during this session and registered for further review or appeal that will be forwarded to the respective teacher. No extended opportunities are organised outside these sessions scheduled during the project week, under general circumstances.

Exam Reviews are organised per phase and students are advised to check the timetable for specific information such as the exact date, time and location. 

Kindly note the Exam Review Rules below.

Exam Review Instructions 

• All examination Hall rules apply to exam reviewers. 
• Students are NOT allowed to take partial or complete exam papers outside the room. 
• Making notes from any exams is NOT allowed. 
• Photocopying or taking pictures of exams is NOT allowed. 
• Sharing of exams among other students is NOT allowed.  
• Pens/erasers are NOT allowed when reviewing exams. 
• Students are NOT allowed to write, add or erase anything on their exam papers.  
• A student can only review ONE exam at a time. A student must return the first exam paper before being allowed to review another exam paper. 
• Students are NOT allowed to talk to each other or hold discussions during the exam review.  

 Some useful tips: 

• Verify marks per question. 
• Count/confirm the final mark. 
• For discrepancies raise your hand and exam organizer will attend to you. 
• After analysing the paper and an issue is found, fill in the exam review form completely with all the required information and write in readable English. Partially filled or difficult to read forms will not be handled. 
• If necessary to discuss any raised issues, a meeting with the teacher concerned can also be arranged within two weeks. Please indicate this in the form with your questions.  

 Note (!) Violation of the rules can lead to serious consequences as per the Examination rules stated in the EEG. Such cases will be referred to the Graduation & Examination board for the decision.  

All students should be given the opportunity to review their marked exam papers.
If a student does not agree with the grade and the feedback given by the faculty member for the online assignment submitted, the student must first contact and discuss it with the faculty member. A formal appeal can be made and sent to examresults@wittenborg.eu where there is further disagreement on the grade. The appeal email must contain the name of the module and name of the relevant examiner and the grounds for the appeal. It is obligatory for the appealing student to enclose all the email correspondences with the lecturer in which their initial appeal was declined. Once the complete formal appeal is received, it will be processed internally, and the student will be notified about the outcome.

As a standard quality control procedure, a moderation process is conducted by the exam committee prior to the results released to students for consistency in grading. And if inefficiencies of grading are found, corrective measures will be taken. This process is put in place to ensure that the students are not disadvantaged. 

Note: Students can only send appeal request within 1 week after receiving the results.

You need to login in the timetable, select your programme, then save timetable. Now, you can find your examination dates.

https://timetable.wittenborg.eu is the webpage that has all scheduled classes & exams for all programmes. You need to access it to find information on the scheduled class & exam location, date and time and lecturer details.