FAQ Studying @ Wittenborg
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Question:(Last edited: Friday, 18 September 2020, 11:51 AM)
Academic Calendar: How can I find the academic year calendar?
You can access the academic year calendar by clicking on the link https://www.wittenborg.eu/downloads.htm. You will find it under the section ‘WUAS Year Planning’
You can also access it via your dashboard at Wittenborg-online under the section 'Student Resources - General Information for all Students'.
Question:(Last edited: Friday, 4 September 2020, 4:33 PM)
Accommodation: If I start a block from my home country, can I use the 4 months’ accommodation I paid for, later when I come to the Netherlands?
Yes you can. Please inform our Registrar's Department at email@example.com at least 15 working days before your arrival date so we can arrange your accommodation accordingly.
Question:(Last edited: Thursday, 19 November 2020, 9:53 AM)
Account Access: Why can't I access my online student account?
Please note that we have activated Multi-Factor Authentication (MFA) on all Wittenborg accounts. You have to login via text on your phone or Authenticator app. Please refer to the attached document on how to activate your MFA.There are other possible reasons why you cannot access your account, besides the MFA activation. The 3 most common reasons are as follows:
Sometimes there are technical issues with your account. Please contact firstname.lastname@example.org or Helpdesk to assist you further.
If any question remains, students can contact the front desk for support. This can be done either via an email to email@example.com or by phone: (088) 6672688.
Question:(Last edited: Thursday, 19 November 2020, 9:54 AM)
Additional Modules: How can I register for additional modules other than my own specialization?
You can register for modules other than your own specialization, by following the same procedures as when you enrol for your own module; i.e. you need the enrolment key and to go to the respective areas. If you have trouble enrolling, please send a request to Helpdesk in order to get yourself enrolled.
Question:(Last edited: Tuesday, 14 July 2020, 10:22 AM)
Admission/Application: Is Wittenborg University of Applied Sciences still considering applications from students residing in countries that are affected by the COVID-19 outbreak?
Yes, Wittenborg is processing all applications as normal. Wittenborg is closely monitoring the current COVID-19 situation and follows the guidelines as implemented by the Dutch government and the Dutch National Institute for Public Health and the Environment. However, Wittenborg Admissions continues processing applications for its next intakes, regardless of your nationality or the country you are residing in.
Question:(Last edited: Thursday, 10 September 2020, 11:38 PM)
Apeldoorn Campus: How can I find the Wittenborg location in Apeldoorn?
Wittenborg University of Applied Sciences has its main campus in Apeldoorn, which consists of two separate buildings within walking distance from one another. Both locations share a central telephone number +31 (0)88 6672 688. Both Wittenborg campuses are conveniently accessible by public transport and are just 3-4 minutes walking distance from the Apeldoorn train and bus station.
The Aventus building
The Aventus building is just across the road on the south side of the railway station and is accessible via the pedestrian and bicycle subway. Wittenborg is located on the 3rd floor of the Aventus building. Upon entering the main entrance of the Aventus building, turn right where there is a café/brasserie. Walk past it and access the door on your left towards the stairs and walk up the stairs to the 3rd floor.
Note: The elevator is only
accessible with a student card.
The Spoorstraat building
The Spoorstraat building is located on the north side of the railway station and is about 3 minutes' walking distance. It can be recognised by the Wittenborg flags and the Wittenborg logo at the top of the building.
You can find some practical information guide from the link below.
Question:(Last edited: Thursday, 19 November 2020, 9:57 AM)
Assignment Deadline: When is the deadline to submit my Type 2 Exams? What happens if I miss a deadline to upload an assignment on Turnitin?
The deadlines to upload assignments are clearly shown in the Module Guide, the Online Module course area and in the Turnitin submission page. The upload area is visible to everyone who is enrolled at the online module area of the course.
You also need to consider the difference in the time zone that you are located in (for those who are not physically present in the Netherlands). Rules and regulations regarding deadlines to upload assignments at Turnitin are clearly indicated in the EEG guide of Wittenborg (Part 5 - General Assessment Policy).
Should you face any technical issues, you need to contact Helpdesk at least 30 minutes before the deadline with the assignment and screenshot(s) of the exact technical issue. Requests put after the deadline will not be attended to.
If you miss the deadline to upload an assignment on Turnitin, you will have to wait for the next retake opportunity.
You are highly advised not to upload your assignment in the last minute.
Question:(Last edited: Saturday, 8 August 2020, 9:34 PM)
Assignment Submission: What should I do if I have uploaded the wrong assignment?
Turnitin at Wittenborg allows you to resubmit your assignment multiple times by overwriting the previous submissions, until the due date. This means that if you have submitted a wrong document, you can resubmit again by uploading the correct document. The newly uploaded document will overwrite the previous one. You can resubmit many times until the deadline. This feature of overwriting previous submissions ensures that your module teacher will only receive the latest submission for checking.
Question:(Last edited: Thursday, 19 November 2020, 9:58 AM)
Assignment Submission: When can I submit my assignment?
The window period to upload assignments is open at least two weeks in advance of the due date. Avoid uploading your assignment at the last minute. Make sure to upload the assignment a day earlier to avoid complications such as technical glitches, lost internet connection, system overload etc. Submitting your assignment early also helps you to view your Similarity Index Report and ensure that the similarity index is below the 20% limit set by Wittenborg (Refer to EEG for more details). This allows you time to amend your assignment if necessary.
In case of technical issues, contact Helpdesk at least 30 minutes before the deadline, with the name of the module and screenshot(s) of the exact technical issue. Request put after the deadline will not be attended to.
Question:(Last edited: Thursday, 19 November 2020, 10:05 AM)
Assignment Submission: Will I get an extension in assignment submissions if the quality of Internet in my home country is poor?
There is no extension of deadline for submitting assignments online. It is the student's responsibility to submit the assignment on time. Many problems can surface at the last minute, such as technical glitches, failed internet connection, system or software failure etc.
It is better to upload your assignment one or two days before the deadline, so that in case you encounter technical problems, you have sufficient time to find alternative ways to submit your assignment. If the internet connection in your area is weak or unstable, it is best to find a library or a computer shop as an alternative.
If you are still not able to solve your technical issue, please contact Helpdesk at least 30 minutes before the deadline, with the name of the module assignment and screenshot(s) of the exact technical issue. Request put after the deadline will not be attended to.
Question:(Last edited: Tuesday, 8 September 2020, 10:37 PM)
Attendance: How do I know if module attendance is compulsory?
Due to the current situation, attendance requirement will not be re-introduced. The participation requirement has been revised as follows:
Students must have completed this participation requirement (sufficiently) in order to be allowed to submit the final assignment.
Please refer to the information in the respective Module Online Area for more details about the participation requirement.
Question:(Last edited: Tuesday, 8 September 2020, 10:51 PM)
Bank Accounts: What is an IBAN?
IBAN stands for International Bank Account Number and is a number attached to all accounts in the EU countries. It is made up of a unique code that identifies the country in which the account is opened, the account holder's bank and the account number. The IBAN helps to make the process of cross-border payments easier and faster. The bank assigns an IBAN to your account. You need to use the IBAN when sending interbank transfers or wiring money from one bank account to another, especially across international borders.
The structure of the IBAN is as follows: The country code NL / 2-digit control number / 4 letters that identify the bank / 10 digits, which consist of the current account number supplemented with zeros.
Example of a Dutch IBAN: NL73 INGB 123 456 78 00
Question:(Last edited: Tuesday, 8 September 2020, 10:54 PM)
Before Arrival: What should I pack before travelling to the Netherlands?
Students should bring the following documents in hand luggage:
The Netherlands is a country with a pleasant, temperate maritime climate. Daytime temperatures vary from 3°C-37°F in the winter and 19°C-66°F in the summer. As a result, you will need to pack an assortment of clothes, such as:
Please bring enough money in cash to cover the first weeks’ expenses, since it may take a few weeks to open a bank account. Foreign currency can be changed to Euro at Grenswisselkantoren. For information and locations, visit https://www.gwktravelex.nl/en.
Question:(Last edited: Tuesday, 16 June 2020, 5:26 PM)
Booking Appointments: How to book an appointment at Wittenborg?
If you wish to speak to any of the Wittenborg staff (for example, your process tutor), please invite them for an appointment using the Microsoft Office Calendar.In the attached document you will find a detailed guide.
Question:(Last edited: Tuesday, 8 September 2020, 11:11 PM)
BSN (Social Security Number): Why do I need a BSN? What are the steps for registering for my BSN at the municipality?
The “Burgerservicenummer” (BSN) is a unique personal number that enables reliable and efficient data exchange between residents, the government and various other organizations. In the Netherlands, you need the BSN for opening a bank account, visiting a doctor, getting health insurance, receiving your salary (if you are working part-time while studying), applying for tax benefits and many other administrative processes.
The requirements and process:
Whether you are a Dutch citizen or an international, everyone living in the Netherlands is required to be registered at their home address. You need to register (inschrijven) at the town hall in the municipality (gemeente) where you are living. For foreign students, you can only register after you have collected your residence permit. Being registered allows the Basisregistratie personen (BRP or Municipal Personal Records Database) to better handle emergency situations, to track the size of the Dutch population and to allocate the right municipal taxes to each household.
To register your address and get a BSN from the gemeente, you need to make an appointment. The University Front Desk will make the appointment with the Gemeente (City Hall) on your behalf. For the appointment, students should bring the following documents:
The process of registration will take between 20 to 30 minutes. Once you are registered at the municipality, you will receive a document which states your particulars and your BSN. An official welcome letter will be mailed to you at your home address.
Take note that you cannot open a bank account unless you have your BSN. So ensure that you have sufficient cash with you when you arrive.
Question:(Last edited: Thursday, 13 August 2020, 2:19 PM)
Change of Address deadline: I have checked out from student housing. Do I have to register my new address immediately?
1. If you move within or to the municipality of Apeldoorn, you are legally obliged to inform the city hall.
a. Firstly, please send us your new address by writing to firstname.lastname@example.org
b. Secondly, you need to change your address online with your DigiD code. Completing this process is your own responsibility.
The following link is the page on the city hall website, which informs how to change your address online.
You must inform the municipality of your change of address anywhere between 4 weeks prior to moving and 5 days after moving. The moving date that you provide will be treated as the day on which your address changed. If you inform the municipality more than 5 days after moving, the date on which you inform the municipality will be treated as the moving date. Municipalities can impose a fine of up to €325 if you do not inform them in time of important changes to your personal information.
Question:(Last edited: Friday, 14 August 2020, 12:43 PM)
Charging Equipments: How can I charge my laptop or mobile phone once I arrive in the Netherlands?
Travel with a mobile phone, tablet or laptop can be difficult without the right adapter. Make sure you bring a European adapter from home, or buy one at any of the local shops once you arrive in the Netherlands. In the Netherlands (Holland) the power plugs and sockets are of type C and F. The standard voltage is 230 V and the standard frequency is 50 Hz.
Please visit https://www.power-plugs-sockets.com/netherlands-holland/ for more details on using the right power adapter in the Netherlands.
Question:(Last edited: Friday, 22 May 2020, 11:42 AM)
Check Out Notice: Should I give prior notice of my intention to check out?
Yes. Residents must give at least four weeks’ notice in advance to Wittenborg Housing of their intended check-out date and time, so a mutually suitable pre-check-out time can be agreed by both parties. The intended check-out date and time can be on or before the last date of the housing package.
Question:(Last edited: Tuesday, 16 June 2020, 5:45 PM)
Check-in Rules: I have moved into Wittenborg student housing recently. What should I do next?
At check-in, residents are provided with an inventory checklist, the Check-In Form*. Please use this document to report any issues within your apartment and submit it signed to the front office within 3 working days of your arrival. If this document is not submitted, it is taken as confirmation that all items, and dormitory, as set out in the inventory checklist, are present and in good condition. Residents must pay for any damages incurred outside normal ‘wear and tear’.
*This list is used again when checking out. The items on the back of the form must be present when checking out. All missing items are to be paid for by the leaving student. The personal items on the list must be removed from the room.