COVID19 - FAQ SUPPORT FOR STUDENTS
Question:(Last edited: Friday, 14 January 2022, 3:12 PM)
Assignment Submission: Will I get an extension in assignment submissions if the quality of Internet in my home country is poor?
There is no extension of deadline for submitting assignments online. It is the student's responsibility to submit the assignment on time. Many problems can surface at the last minute, such as technical glitches, failed internet connection, system or software failure etc.
It is better to upload your assignment one or two days before the deadline, so that in case you encounter technical problems, you have sufficient time to find alternative ways to submit your assignment. If the internet connection in your area is weak or unstable, it is best to find a library or a computer shop as an alternative.
If you are still not able to solve your technical issue, please contact Helpdesk at least 30 minutes before the deadline, with the name of the module assignment and screenshot(s) of the exact technical issue. Request put after the deadline will not be attended to.
Question:(Last edited: Friday, 14 January 2022, 3:17 PM)
Contact Wittenborg University of Applied Sciences - How can I contact WUAS for questions during the COVID-19 pandemic?
We understand you may have questions and concerns about the current situation. Wittenborg's mainline telephone number +31 088 667 2688 remains available at all times during working hours (CET). Email email@example.com for all urgent questions about health and the effect of coronavirus. Contact Helpdesk for all IT and online login assistance.
Question:(Last edited: Wednesday, 31 March 2021, 2:42 PM)
COVID-19 Matters - Residence Permit: How will it affect my student residence permit if I decide to stay outside of the Netherlands?
As of 19-03-2021, the flexibility introduced by IND after COVID-19 that made it possible for the students to stay outside the Netherlands for a maximum of 12 months, comes to an end. Accordingly, the student who stays outside the Netherlands for more than 6 months is considered that he/she moved his/her main residence unless it is demonstrated in that individual case that student could not return to the Netherlands earlier due to unforeseeable circumstances, i.e. “force majeure”.
A student who relocates his/her main residence loses the right to the residence permit.
When should I come back?
Please note: It is not possible to return to the Netherlands after your main residency is withdrawn by the IND. This means that you cannot enter the Netherlands anymore. Consequently, a new visa application (TEV or VVR without MVV) must be submitted, which costs extra time and money for you.
If you have any further questions, please contact Registry Department via firstname.lastname@example.org.
Question:(Last edited: Sunday, 19 December 2021, 12:33 AM)
COVID-19 Matters: Where can I find the updated information regarding Wittenborg’s policy on COVID-19?
Question:(Last edited: Tuesday, 6 July 2021, 12:17 PM)
Doctor's Appointment: Can I still request a doctor's appointment during the ongoing corona virus crisis?
Students who are living in Apeldoorn and seeking a doctor's appointment during the ongoing COVID-19 situation need to first send an email to email@example.com.
Students who live in other cities need to arrange the doctor's appointment by themselves.
Please remember to mention the following details in your email:
Note: If you have symptoms like cold, runny nose, sneezing, sore throat, constant dry cough, fever, sudden loss of smell or taste, you must contact GGD by making an appointment on https://www.ggdnog.nl/corona/alles-over-corona/coronatest-wanneer-hoe-en-waar
Question:(Last edited: Friday, 26 August 2022, 9:03 PM)
Exam Type 1: How will Exam Type 1 be conducted?
All modules with Type 1 examinations will be 'Written Examinations under Invigilation'. This means that students have to be present physically in the classroom on the stipulated day and time to take the examination. Students can check their time-table for the actual date, time and venue of the examination.
More details about Type 1 or Type 2 examinations can be obtained from the EEG Part 5: General Assessment Policy.
Question:(Last edited: Monday, 20 April 2020, 5:28 PM)
Flight Cancelled: My flight to the Netherlands is cancelled/postponed due to COVID-19. What do I need to do?
In such a situation, please call the Wittenborg University of Applied Sciences telephone number +31886672688 (weekends: +31613723608) to inform Wittenborg's staff members so that they can take the necessary action. After your call please also send a short e-mail to this address: firstname.lastname@example.org, mentioning your student number and explaining your situation.
Please follow the same procedure if you face any difficulties that prevent you from travelling to the airport of your departure point that is caused by airport authorities or airline company staff.
Question:(Last edited: Thursday, 18 June 2020, 9:31 AM)
High School Diploma: Due to COVID-19, I might not receive my high school diploma. Does this have an impact on my application?
No, in most cases. Wittenborg understands that this is an exceptional situation we are currently in. We are aware that schools worldwide have postponed or cancelled high school final exams. Should you be unable to obtain your high school diploma, or you will receive a different statement of completion of your studies, please inform our Admissions Department at email@example.com to see how they can assist you further.
Question:(Last edited: Thursday, 20 May 2021, 7:51 AM)
Insurance Coverage: What costs does my AON Student insurance cover?
Wittenborg works with AON, one of the largest insurance companies in the world, to ensure our students get a quality insurance service. Wittenborg students are covered by the most comprehensive package of AON Complete+.
Examples of AON Student Insurance coverage are:
Below you can find more detailed documents about your insurance:
Aon Student Insurance (Claims)
Question:(Last edited: Monday, 8 March 2021, 6:02 PM)
Insurance: Does AON Complete+. cover mental health care?
The insurance covers a maximum. of 9 treatments per Insured year, provided the insured person has been referred by a qualified physician for treatment. Treatment is provided by a first-line Psychiatrist or Psychologist. The insurance provides cover for Psychotherapy if permission has been granted in advance by the Insurer. You will be informed about this by Aon.
Pre-existing conditions are also covered provided that the student is fit to study. If more treatments are necessary, permission for this must be requested from the Insurer in advance based on a treatment plan from the Insured Person’s practitioner. The Insurer’s Medical Adviser will assess the treatment plan and the Medical Need for further treatment.
Question:(Last edited: Friday, 14 January 2022, 4:01 PM)
Meeting Staff: Can I schedule a face-to-face meeting with my process tutor or other university staff during COVID19 period?
Yes, currently face-to-face meetings are possible but the situation may change as per instructions from the Dutch government.
Question:(Last edited: Wednesday, 13 January 2021, 6:30 PM)
MVV Collection: I am unable to make an appointment with the Dutch embassy for the collection of my MVV due to COVID. What can I do?
The current IND regulations state that you must pick up your MVV within 3 months after receiving the IND decision/approval letter. This letter has been forwarded to your private email address by Wittenborg University of Applied Sciences.
If you are unable to pick up your MVV within the required 3 months, please contact the Dutch embassy in your home country to request for another 3-month extension on top of these 3 months already provided to you (https://ind.nl/en/pages/coronavirus.aspx). Please know that you can request a 3-month extension only if it is impossible for you to make an appointment with the Dutch embassy for the collection of your MVV within 3 months. Since some of the Dutch embassies are on temporary lockdown, they are less accessible by email or phone, so do not wait until the last moment to contact them.
Don't forget to keep us informed at all times by emailing us at firstname.lastname@example.org or calling us on +31 886672688 if there is a change in your plans for coming to the Netherlands.More information can be found here: https://ind.nl/en/pages/coronavirus.aspx
Question:(Last edited: Friday, 18 September 2020, 2:09 PM)
Open Day: Can I attend a Wittenborg Open Day or visit the campus?
Currently, all on-campus events including open days and campus tours have been cancelled due to Covid-19 restrictions. However, we are very pleased to inform you that Wittenborg hosts regular Virtual Open Days with Admissions Officers & current students. Our Virtual Open Day dates can be found here: https://www.wittenborg.eu/wittenborg-open-day-online.htm
Question:(Last edited: Saturday, 11 July 2020, 10:07 AM)
Part-time/Online Job: Can I find an online part-time job in the Netherlands? Due to COVID-19, I am not able to travel to the Netherlands.
Most of the part-time jobs in NL require you to be physically in NL, so it is nearly impossible to find an online part-time job.
Suggestion: It is highly unlikely that you will be able to find an online part-time job in the Netherlands. Most jobs require you to be physically present in the Netherlands. Furthermore, to be able to work in the Netherlands, you need a residence permit and/or a work permit (TWV). If you are a new student from a non-EU country, you would not have your resident permit card, and BSN (Social Security No.) yet until you arrive in the Netherlands. These two are prerequisites for being employed in the Netherlands. You can find more details from the IND website: https://ind.nl/en/work
Question:(Last edited: Wednesday, 23 June 2021, 9:11 AM)
PCR Tests: Where can I find answers on PCR Tests, quarantine and vaccinations?
Information about negative PCR tests, quarantine requirements and vaccinations required inside the Netherlands or during entry into the Netherlands can be found on www.rijksoverheid.nl. The IND does not provide answers to this question.
Question:(Last edited: Tuesday, 14 July 2020, 10:04 AM)
Residence Permit Expired: What should I do if my residence permit has expired but I cannot leave the Netherlands at this moment?
Submit an extension application at the IND desk where possible. If this is not possible, you can ask for a return decision at the counter. With a return decision, you then have an additional 28 days to leave the country. You can make appointments at the counter in the usual way, but bear in mind the currently limited services at the IND counters.
Question:(Last edited: Friday, 21 January 2022, 4:35 PM)
Residence Permit: How will travelling back to my home country affect my residence permit?
For detailed info, please check via: https://ind.nl/en/Pages/main-residence.aspx.
Question:(Last edited: Tuesday, 12 January 2021, 11:25 AM)
Student Housing: I have undergone the PCR test before arriving at Schiphol airport. Do I still need to undergo the mandatory 10 days self quarantine upon arriving in the student housing? (COVID-19)
Yes. A negative test result is not a substitute for self-quarantining. People with a negative test result should still self-quarantine for 10 days on arrival in the Netherlands.
Question:(Last edited: Wednesday, 2 June 2021, 9:43 AM)
Student Housing: What steps should newly arrived students follow at the Student Housing during the ongoing corona virus?
Steps to follow on arrival at Wittenborg Student Housing due to ongoing corona virus restrictions.
more details on the guidelines during corona virus can be accessed on the www.nederlandwereldwijd.nl link .