FAQ Studying @ Wittenborg
COVID19 - FAQ SUPPORT FOR STUDENTS
Question:(Last edited: Friday, 4 September 2020, 4:33 PM)
Accommodation: If I start a block from my home country, can I use the 4 months’ accommodation I paid for, later when I come to the Netherlands?
Yes you can. Please inform our Registrar's Department at email@example.com at least 15 working days before your arrival date so we can arrange your accommodation accordingly.
Question:(Last edited: Thursday, 19 November 2020, 10:05 AM)
Assignment Submission: Will I get an extension in assignment submissions if the quality of Internet in my home country is poor?
There is no extension of deadline for submitting assignments online. It is the student's responsibility to submit the assignment on time. Many problems can surface at the last minute, such as technical glitches, failed internet connection, system or software failure etc.
It is better to upload your assignment one or two days before the deadline, so that in case you encounter technical problems, you have sufficient time to find alternative ways to submit your assignment. If the internet connection in your area is weak or unstable, it is best to find a library or a computer shop as an alternative.
If you are still not able to solve your technical issue, please contact Helpdesk at least 30 minutes before the deadline, with the name of the module assignment and screenshot(s) of the exact technical issue. Request put after the deadline will not be attended to.
Question:(Last edited: Wednesday, 17 February 2021, 10:51 AM)
Contact Wittenborg University of Applied Sciences - How can I contact WUAS for questions during the COVID-19 pandemic?
We understand you may have questions and concerns about the current situation. Wittenborg's mainline telephone number +31 088 667 2688 remains available at all times during working hours (CET). Email firstname.lastname@example.org for all urgent questions about health and the effect of coronavirus. Contact Helpdesk for all IT and online login assistance.
Question:(Last edited: Saturday, 11 July 2020, 10:03 AM)
Contacting Lecturers: How can I reach the lecturers?
The lecturers will be available online as per the schedules shown in the timetables for all modules.
Communication will take place through the individual Forum and through the Chat function. Lecturers and support staff can set up Skype calls in teams with students and groups during the timetabled hours.
Question:(Last edited: Monday, 13 July 2020, 10:12 AM)
COVID-19 Matters - New Student: I am a new student for block 6 / block 7, but I have decided to stay in my home country due to COVID-19. Can I join classes online or defer my studies to a later intake?
Yes, you are most welcome to join classes online! If you planned to start your studies in block 6 2020 (30th March), you can join our introduction week on 25th and 26th of March online. In this case, you should have received an email from our Front Desk team (email@example.com) inviting you for the introduction week. Please let us know if you have not received your invitation for the introduction week if you are scheduled to start your studies in block 6 by emailing firstname.lastname@example.org.
In preparation for the introduction week, please make sure that you have a stable internet connection along with a computer so that you can follow and execute the instructions (such as activating your student account) at the same time. During the introduction week, our Front Desk will explain in detail how you can join our online learning environment.
Alternatively, you can also defer your application to a later intake. Make sure to inform our Registrar Department at email@example.com accordingly.
Question:(Last edited: Wednesday, 31 March 2021, 2:42 PM)
COVID-19 Matters - Residence Permit: How will it affect my student residence permit if I decide to stay outside of the Netherlands?
As of 19-03-2021, the flexibility introduced by IND after COVID-19 that made it possible for the students to stay outside the Netherlands for a maximum of 12 months, comes to an end. Accordingly, the student who stays outside the Netherlands for more than 6 months is considered that he/she moved his/her main residence unless it is demonstrated in that individual case that student could not return to the Netherlands earlier due to unforeseeable circumstances, i.e. “force majeure”.
A student who relocates his/her main residence loses the right to the residence permit.
When should I come back?
Please note: It is not possible to return to the Netherlands after your main residency is withdrawn by the IND. This means that you cannot enter the Netherlands anymore. Consequently, a new visa application (TEV or VVR without MVV) must be submitted, which costs extra time and money for you.
If you have any further questions, please contact Registry Department via firstname.lastname@example.org.
Question:(Last edited: Tuesday, 14 July 2020, 10:09 AM)
COVID-19 Matters: Where can I find the updated information regarding Wittenborg’s policy on COVID-19?
You can follow our up-to-date news by clicking on the following link:
Question:(Last edited: Tuesday, 6 July 2021, 12:17 PM)
Doctor's Appointment: Can I still request a doctor's appointment during the ongoing corona virus crisis?
Students who are living in Apeldoorn and seeking a doctor's appointment during the ongoing COVID-19 situation need to first send an email to email@example.com.
Students who live in other cities need to arrange the doctor's appointment by themselves.
Please remember to mention the following details in your email:
Note: If you have symptoms like cold, runny nose, sneezing, sore throat, constant dry cough, fever, sudden loss of smell or taste, you must contact GGD by making an appointment on https://www.ggdnog.nl/corona/alles-over-corona/coronatest-wanneer-hoe-en-waar
Question:(Last edited: Thursday, 29 October 2020, 12:07 PM)
Exam Type1: What are the new changes to exam type 1 in 2020-21?
Type 1 assessments are closed or open book examinations held in school under invigilation. After having experimented with online exam type 1 examinations, uploaded answers and the management of these during the retake weeks of block 8 (which were held at the end of August) we have identified various issues with organizing a traditional open book exam online.
Therefore, we have decided to implement the following for the complete academic year 2020-21:
Type 2 assignments have no changes to the standard assessment as described in the relevant EEG and module guides.
Question:(Last edited: Monday, 20 April 2020, 5:28 PM)
Flight Cancelled: My flight to the Netherlands is cancelled/postponed due to COVID-19. What do I need to do?
In such a situation, please call the Wittenborg University of Applied Sciences telephone number +31886672688 (weekends: +31613723608) to inform Wittenborg's staff members so that they can take the necessary action. After your call please also send a short e-mail to this address: firstname.lastname@example.org, mentioning your student number and explaining your situation.
Please follow the same procedure if you face any difficulties that prevent you from travelling to the airport of your departure point that is caused by airport authorities or airline company staff.
Question:(Last edited: Thursday, 18 June 2020, 9:31 AM)
High School Diploma: Due to COVID-19, I might not receive my high school diploma. Does this have an impact on my application?
No, in most cases. Wittenborg understands that this is an exceptional situation we are currently in. We are aware that schools worldwide have postponed or cancelled high school final exams. Should you be unable to obtain your high school diploma, or you will receive a different statement of completion of your studies, please inform our Admissions Department at email@example.com to see how they can assist you further.
Question:(Last edited: Wednesday, 26 August 2020, 3:29 PM)
In-Company Training/Work Placement/Internship: My In-Company Training or Work Placement is terminated or suspended due to the COVID-19 pandemic. What can I do?
Please fill in this FORM. One of the External Relations & Work Placement team members will provide you with advice by email within 3 working days.
Question:(Last edited: Thursday, 20 May 2021, 7:51 AM)
Insurance Coverage: What costs does my AON Student insurance cover?
Wittenborg works with AON, one of the largest insurance companies in the world, to ensure our students get a quality insurance service. Wittenborg students are covered by the most comprehensive package of AON Complete+.
Examples of AON Student Insurance coverage are:
Below you can find more detailed documents about your insurance:
Aon Student Insurance (Claims)
Question:(Last edited: Monday, 8 March 2021, 6:02 PM)
Insurance: Does AON Complete+. cover mental health care?
The insurance covers a maximum. of 9 treatments per Insured year, provided the insured person has been referred by a qualified physician for treatment. Treatment is provided by a first-line Psychiatrist or Psychologist. The insurance provides cover for Psychotherapy if permission has been granted in advance by the Insurer. You will be informed about this by Aon.
Pre-existing conditions are also covered provided that the student is fit to study. If more treatments are necessary, permission for this must be requested from the Insurer in advance based on a treatment plan from the Insured Person’s practitioner. The Insurer’s Medical Adviser will assess the treatment plan and the Medical Need for further treatment.
Question:(Last edited: Tuesday, 16 February 2021, 5:29 PM)
Internship/Work Placement: Internship cannot be found due to COVID-19. Can I take modules to replace it?
Please complete the form via the link below. One of the External Relations & Work Placement team members will provide you with advice by email within 3 working days.
We understand that it is not easy at the moment to find an internship but it is not impossible. Therefore we strongly advise you trying to apply first before filling in this form. At the end of the form, we asked IBA, MCI and EBA pathways to provide a proof/screenshot of emails/application to show that you have put enough effort trying to apply for an internship.
*For HBA pathway students, the proof is not necessary considering the safety of students - as the nature of the hospitality industry requires more direct contact and is not possible to do an online internship.
Question:(Last edited: Friday, 9 October 2020, 4:12 PM)
Library Books: Can I still borrow books from the library in during the Hybrid learning?
During the online delivery period the book lending system remains suspended and all module reading will be provided online by lecturers in the module areas, through e-books, cases, journals and articles.
The Online Library Resources can be accessed by clicking the following link: https://www.wittenborg-online.com/course/view.php?id=18
Students will be asked to retain their Block 5 books until a new time is announced for returning them. Please await more announcements during Block 6.” https://www.wittenborg-online.com/mod/forum/discuss.php?d=4672
Question:(Last edited: Thursday, 20 August 2020, 10:33 PM)
Meeting Staff: Can I schedule a face-to-face meeting with my process tutor or other university staff during COVID19 period?
No, currently face-to-face meetings are not possible as per instructions from the Dutch government. Any meetings will be held only online (through Skype or Teams).
Question:(Last edited: Monday, 22 June 2020, 1:33 PM)
Module Classes: Can I access classes through the online area during the ongoing Covid-19 crisis?
The modules will be delivered online and the lecturers will upload all requisite materials like articles, videos, recorded explanations, etc., and will encourage participation through forums, chats and presentations. The lessons will not be delivered in the traditional classroom setting during the ongoing crisis. Students can reach the lecturers through Teams in the scheduled time of the lessons for answering questions.
Question:(Last edited: Wednesday, 13 January 2021, 6:30 PM)
MVV Collection: I am unable to make an appointment with the Dutch embassy for the collection of my MVV due to COVID. What can I do?
The current IND regulations state that you must pick up your MVV within 3 months after receiving the IND decision/approval letter. This letter has been forwarded to your private email address by Wittenborg University of Applied Sciences.
If you are unable to pick up your MVV within the required 3 months, please contact the Dutch embassy in your home country to request for another 3-month extension on top of these 3 months already provided to you (https://ind.nl/en/pages/coronavirus.aspx). Please know that you can request a 3-month extension only if it is impossible for you to make an appointment with the Dutch embassy for the collection of your MVV within 3 months. Since some of the Dutch embassies are on temporary lockdown, they are less accessible by email or phone, so do not wait until the last moment to contact them.
Don't forget to keep us informed at all times by emailing us at firstname.lastname@example.org or calling us on +31 886672688 if there is a change in your plans for coming to the Netherlands.More information can be found here: https://ind.nl/en/pages/coronavirus.aspx