FAQ Studying @ Wittenborg
COVID19 - FAQ SUPPORT FOR STUDENTS
Question:(Last edited: Friday, 4 September 2020, 4:33 PM)
Accommodation: If I start a block from my home country, can I use the 4 months’ accommodation I paid for, later when I come to the Netherlands?
Yes you can. Please inform our Registrar's Department at firstname.lastname@example.org at least 15 working days before your arrival date so we can arrange your accommodation accordingly.
Question:(Last edited: Thursday, 19 November 2020, 10:05 AM)
Assignment Submission: Will I get an extension in assignment submissions if the quality of Internet in my home country is poor?
There is no extension of deadline for submitting assignments online. It is the student's responsibility to submit the assignment on time. Many problems can surface at the last minute, such as technical glitches, failed internet connection, system or software failure etc.
It is better to upload your assignment one or two days before the deadline, so that in case you encounter technical problems, you have sufficient time to find alternative ways to submit your assignment. If the internet connection in your area is weak or unstable, it is best to find a library or a computer shop as an alternative.
If you are still not able to solve your technical issue, please contact Helpdesk at least 30 minutes before the deadline, with the name of the module assignment and screenshot(s) of the exact technical issue. Request put after the deadline will not be attended to.
Question:(Last edited: Thursday, 19 November 2020, 10:06 AM)
Contact Wittenborg University of Applied Sciences - How can I contact the University of Applied Sciences for questions during the COVID-19 pandemic?
We understand you may have questions and concerns about the current situation. Wittenborg's mainline telephone number +31 088 667 2688 remains available at all times during working hours (CET). Email email@example.com for all urgent questions about health and the effect of coronavirus. Contact Helpdesk for all IT and online login assistance.
Question:(Last edited: Saturday, 11 July 2020, 10:03 AM)
Contacting Lecturers: How can I reach the lecturers?
The lecturers will be available online as per the schedules shown in the timetables for all modules.
Communication will take place through the individual Forum and through the Chat function. Lecturers and support staff can set up Skype calls in teams with students and groups during the timetabled hours.
Question:(Last edited: Monday, 13 July 2020, 10:12 AM)
COVID-19 Matters - New Student: I am a new student for block 6 / block 7, but I have decided to stay in my home country due to COVID-19. Can I join classes online or defer my studies to a later intake?
Yes, you are most welcome to join classes online! If you planned to start your studies in block 6 2020 (30th March), you can join our introduction week on 25th and 26th of March online. In this case, you should have received an email from our Front Desk team (firstname.lastname@example.org) inviting you for the introduction week. Please let us know if you have not received your invitation for the introduction week if you are scheduled to start your studies in block 6 by emailing email@example.com.
In preparation for the introduction week, please make sure that you have a stable internet connection along with a computer so that you can follow and execute the instructions (such as activating your student account) at the same time. During the introduction week, our Front Desk will explain in detail how you can join our online learning environment.
Alternatively, you can also defer your application to a later intake. Make sure to inform our Registrar Department at firstname.lastname@example.org accordingly.
Question:(Last edited: Monday, 4 January 2021, 3:57 PM)
COVID-19 Matters - Residence Permit: How will it affect my student residence permit if I decide to stay outside of the Netherlands?
When you are holding a residence permit for study purpose, you may stay outside the Netherlands for a maximum of 6 months in a row or 3 years in a row each year for a maximum of 4 months in a row. However, the exception applies to students with "Residence permit study": you may stay outside the Netherlands for a maximum of 1 year. The requirement is that you follow a temporary education abroad in order to finish your study in the Netherlands." More information can be obtained by visiting the link: https://ind.nl/en/Pages/main-residence.aspx
PLEASE NOTE: If you do not return to the Netherlands within a year, we are obliged to notify IND and as a result your residence permit will be withdrawn. This means that you cannot enter the Netherlands anymore. Consequently, you would need a new visa which costs extra time and money for you.
If you have any further questions, please contact Registry Department via email@example.com''
Question:(Last edited: Tuesday, 14 July 2020, 10:09 AM)
COVID-19 Matters: Where can I find the updated information regarding Wittenborg’s policy on COVID-19?
You can follow our up-to-date news by clicking on the following link:
Question:(Last edited: Thursday, 22 October 2020, 9:18 AM)
Doctor's Appointment: Can I still request a doctor's appointment during the ongoing corona virus crisis?
All students seeking a doctor's appointment during the ongoing COVID-19 situation need to first send an email to firstname.lastname@example.org. Please remember to mention the following details in your email:
Note: If you have symptoms like cold, runny nose, sneezing, sore throat, constant dry cough, fever, sudden loss of smell or taste, you must contact GGD by making an appointment on https://www.ggdnog.nl/corona/alles-over-corona/coronatest-wanneer-hoe-en-waar
Question:(Last edited: Thursday, 29 October 2020, 12:07 PM)
Exam Type1: What are the new changes to exam type 1 in 2020-21?
Type 1 assessments are closed or open book examinations held in school under invigilation. After having experimented with online exam type 1 examinations, uploaded answers and the management of these during the retake weeks of block 8 (which were held at the end of August) we have identified various issues with organizing a traditional open book exam online.
Therefore, we have decided to implement the following for the complete academic year 2020-21:
Type 2 assignments have no changes to the standard assessment as described in the relevant EEG and module guides.
Question:(Last edited: Monday, 20 April 2020, 5:28 PM)
Flight Cancelled: My flight to the Netherlands is cancelled/postponed due to COVID-19. What do I need to do?
In such a situation, please call the Wittenborg University of Applied Sciences telephone number +31886672688 (weekends: +31613723608) to inform Wittenborg's staff members so that they can take the necessary action. After your call please also send a short e-mail to this address: email@example.com, mentioning your student number and explaining your situation.
Please follow the same procedure if you face any difficulties that prevent you from travelling to the airport of your departure point that is caused by airport authorities or airline company staff.
Question:(Last edited: Thursday, 18 June 2020, 9:31 AM)
High School Diploma: Due to COVID-19, I might not receive my high school diploma. Does this have an impact on my application?
No, in most cases. Wittenborg understands that this is an exceptional situation we are currently in. We are aware that schools worldwide have postponed or cancelled high school final exams. Should you be unable to obtain your high school diploma, or you will receive a different statement of completion of your studies, please inform our Admissions Department at firstname.lastname@example.org to see how they can assist you further.
Question:(Last edited: Wednesday, 26 August 2020, 3:29 PM)
In-Company Training/Work Placement/Internship: My In-Company Training or Work Placement is terminated or suspended due to the COVID-19 pandemic. What can I do?
Please fill in this FORM. One of the External Relations & Work Placement team members will provide you with advice by email within 3 working days.
Question:(Last edited: Monday, 9 November 2020, 10:34 AM)
Insurance Coverage: What medical costs does my AON Student insurance cover?
Examples of AON Student Insurance coverage are:
Question:(Last edited: Tuesday, 28 July 2020, 9:27 AM)
Internship/Work Placement: Internship cannot be found due to COVID-19. Can I take modules to replace it?
Please complete the form via the link below. One of the External Relations & Work Placement team members will provide you with advice by email within 3 working days.
Question:(Last edited: Friday, 9 October 2020, 4:12 PM)
Library Books: Can I still borrow books from the library in during the Hybrid learning?
During the online delivery period the book lending system remains suspended and all module reading will be provided online by lecturers in the module areas, through e-books, cases, journals and articles.
The Online Library Resources can be accessed by clicking the following link: https://www.wittenborg-online.com/course/view.php?id=18
Students will be asked to retain their Block 5 books until a new time is announced for returning them. Please await more announcements during Block 6.” https://www.wittenborg-online.com/mod/forum/discuss.php?d=4672
Question:(Last edited: Thursday, 20 August 2020, 10:33 PM)
Meeting Staff: Can I schedule a face-to-face meeting with my process tutor or other university staff during COVID19 period?
No, currently face-to-face meetings are not possible as per instructions from the Dutch government. Any meetings will be held only online (through Skype or Teams).
Question:(Last edited: Monday, 22 June 2020, 1:33 PM)
Module Classes: Can I access classes through the online area during the ongoing Covid-19 crisis?
The modules will be delivered online and the lecturers will upload all requisite materials like articles, videos, recorded explanations, etc., and will encourage participation through forums, chats and presentations. The lessons will not be delivered in the traditional classroom setting during the ongoing crisis. Students can reach the lecturers through Teams in the scheduled time of the lessons for answering questions.
Question:(Last edited: Wednesday, 13 January 2021, 6:30 PM)
MVV Collection: I am unable to make an appointment with the Dutch embassy for the collection of my MVV due to COVID. What can I do?
The current IND regulations state that you must pick up your MVV within 3 months after receiving the IND decision/approval letter. This letter has been forwarded to your private email address by Wittenborg University of Applied Sciences.
If you are unable to pick up your MVV within the required 3 months, please contact the Dutch embassy in your home country to request for another 3-month extension on top of these 3 months already provided to you (https://ind.nl/en/pages/coronavirus.aspx). Please know that you can request a 3-month extension only if it is impossible for you to make an appointment with the Dutch embassy for the collection of your MVV within 3 months. Since some of the Dutch embassies are on temporary lockdown, they are less accessible by email or phone, so do not wait until the last moment to contact them.
Don't forget to keep us informed at all times by emailing us at email@example.com or calling us on +31 886672688 if there is a change in your plans for coming to the Netherlands.More information can be found here: https://ind.nl/en/pages/coronavirus.aspx
Question:(Last edited: Friday, 18 September 2020, 2:09 PM)
Open Day: Can I attend a Wittenborg Open Day or visit the campus?
Currently, all on-campus events including open days and campus tours have been cancelled due to Covid-19 restrictions. However, we are very pleased to inform you that Wittenborg hosts regular Virtual Open Days with Admissions Officers & current students. Our Virtual Open Day dates can be found here: https://www.wittenborg.eu/wittenborg-open-day-online.htm