FAQ Studying @ Wittenborg
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Question:(Last edited: Thursday, 13 August 2020, 2:19 PM)
Change of Address deadline: I have checked out from student housing. Do I have to register my new address immediately?
1. If you move within or to the municipality of Apeldoorn, you are legally obliged to inform the city hall.
a. Firstly, please send us your new address by writing to email@example.com
b. Secondly, you need to change your address online with your DigiD code. Completing this process is your own responsibility.
The following link is the page on the city hall website, which informs how to change your address online.
You must inform the municipality of your change of address anywhere between 4 weeks prior to moving and 5 days after moving. The moving date that you provide will be treated as the day on which your address changed. If you inform the municipality more than 5 days after moving, the date on which you inform the municipality will be treated as the moving date. Municipalities can impose a fine of up to €325 if you do not inform them in time of important changes to your personal information.
Question:(Last edited: Tuesday, 5 October 2021, 4:30 PM)
Changing the location to collect the Residence Permit: Can I change my appointment to collect my Residence Permit to a different city?
We highly recommend the students to pick up the residence permit from the IND office as scheduled because changing the location takes long time and often not accepted by IND. Even accepted, this change might delay the completion of your registration at time.
Question:(Last edited: Friday, 14 August 2020, 12:43 PM)
Charging Equipments: How can I charge my laptop or mobile phone once I arrive in the Netherlands?
Travel with a mobile phone, tablet or laptop can be difficult without the right adapter. Make sure you bring a European adapter from home, or buy one at any of the local shops once you arrive in the Netherlands. In the Netherlands (Holland) the power plugs and sockets are of type C and F. The standard voltage is 230 V and the standard frequency is 50 Hz.
Please visit https://www.power-plugs-sockets.com/netherlands-holland/ for more details on using the right power adapter in the Netherlands.
Question:(Last edited: Friday, 22 May 2020, 11:42 AM)
Check Out Notice: Should I give prior notice of my intention to check out?
Yes. Residents must give at least four weeks’ notice in advance to Wittenborg Housing of their intended check-out date and time, so a mutually suitable pre-check-out time can be agreed by both parties. The intended check-out date and time can be on or before the last date of the housing package.
Question:(Last edited: Tuesday, 16 June 2020, 5:45 PM)
Check-in Rules: I have moved into Wittenborg student housing recently. What should I do next?
At check-in, residents are provided with an inventory checklist, the Check-In Form*. Please use this document to report any issues within your apartment and submit it signed to the front office within 3 working days of your arrival. If this document is not submitted, it is taken as confirmation that all items, and dormitory, as set out in the inventory checklist, are present and in good condition. Residents must pay for any damages incurred outside normal ‘wear and tear’.
*This list is used again when checking out. The items on the back of the form must be present when checking out. All missing items are to be paid for by the leaving student. The personal items on the list must be removed from the room.
Question:(Last edited: Friday, 26 August 2022, 8:48 PM)
Class Attendance: Whom can I contact if I cannot attend the classes?
If students are sick, or have another serious reason for not attending class, they should contact their module teacher by sending an email directly, with a copy to their process tutor/study advisor.
Take note that no lessons will be facilitated online. All students are expected to attend all classes on-campus.
Read the EEG Part 5: General Assessment Policy.
Question:(Last edited: Monday, 31 August 2020, 4:48 PM)
Class Cancellations/Changes Notifications: How can I receive notifications about any cancellations/changes in my classes?
You will be notified of any changes in your classes if you activate the notification setting in your time table. Activating the notifications in your timetable will enable you to keep track of changes in the room and time or cancellation of your classes. You will receive a notification via your student email account.
To activate the notification, follow the steps below:
At your Timetable page,
Question:(Last edited: Friday, 14 January 2022, 3:17 PM)
Contact Wittenborg University of Applied Sciences - How can I contact WUAS for questions during the COVID-19 pandemic?
We understand you may have questions and concerns about the current situation. Wittenborg's mainline telephone number +31 088 667 2688 remains available at all times during working hours (CET). Email firstname.lastname@example.org for all urgent questions about health and the effect of coronavirus. Contact Helpdesk for all IT and online login assistance.
Question:(Last edited: Wednesday, 10 February 2021, 11:57 AM)
Contacting Staff - How can I communicate with the Wittenborg teachers and staff?
You can communicate with Wittenborg teachers and staff via Email, Teams or Phone. Teachers usually provide their email addresses to students during the first lesson, so do take down their email addresses when given. Additionally, you can find email addresses of Wittenborg staff in your Outlook address book. You can also find the teachers/staff by typing their names in Teams and you can directly communicate with them.
If you are unsure, you can always contact front desk for help at email@example.com.
All students are required to use their Wittenborg student email with Sfirstname.lastname@example.org for any official communication.
In relation to the GDPR (General Data Protection Regulation) it is essential that students only send university-related material and emails through the official student email account (@student.wittenborg.eu).
Source: The EEG Part 4 - Practical Information Guide
Question:(Last edited: Tuesday, 16 June 2020, 5:51 PM)
Cost of Living: What is the cost of living in Apeldoorn?
Students in Apeldoorn can enjoy a very reasonable cost of living. The cost of living in Apeldoorn in the Netherlands is approximately 800 - 900 Euro per month according to the reputable institute NIBUD.nl.
These main costs include:
Tuition fees do not form part of living costs.
Apeldoorn versus Amsterdam
Experience has shown that students living and studying in Apeldoorn spend approximately €800 a month; however, in Amsterdam this can be up to €1,000 a month. This amount is needed to cover daily expenses, meals, accommodation costs, insurance, study books, etc. This estimate does not include tuition fees and unforeseen costs and should be used as a general indication of the costs of living. How much money you will actually need depends on your lifestyle. The costs for housing, for example, may differ considerably. Also, if you plan to travel during your stay, you will obviously need more money.
Question:(Last edited: Sunday, 19 December 2021, 12:33 AM)
COVID-19 Matters: Where can I find the updated information regarding Wittenborg’s policy on COVID-19?
You can follow our up-to-date news by clicking on the following link:
Question:(Last edited: Thursday, 10 September 2020, 11:14 AM)
COVID-19 Test: How can I get tested for coronavirus?
If you have symptoms such as a cold, cough, fever or sudden loss of smell or taste, you can get tested to see if you are infected with coronavirus. This will help us control the spread of the virus and protect one another.
Register for a coronavirus test
If you have (mild) symptoms of COVID-19, make an appointment to get tested. Call the toll-free number 0800 1202 (or +31 850 659 063 if you're calling from a foreign phone) or make an appointment online using your DigiD (choose 'English' at the bottom of the page). Be sure to have your citizen service number (BSN) at hand.
You can only make an appointment if you have one or more symptoms of COVID-19, such as: cold-like symptoms, a stuffy nose, a runny nose, sneezing, a sore throat, a cough, fever, or sudden loss of smell or taste. If you have severe symptoms or belong to an at-risk group, contact a doctor or A&E department. In a life-threatening situation, always call 112.
Testing at a GGD test location
GGD test location in Apeldoorn: Vlijtseweg 106, Apeldoorn
GGD test locations in Amsterdam: https://www.ggd.amsterdam.nl/coronavirus/testen-corona/testlocaties-amsterdam/
When you call 0800-1202 (or +31 850 659 063 if you're calling from abroad) you’ll be connected to an assistant. This is not a doctor. The assistant will find the first available appointment for you. Some test locations can only be accessed by car. Once your test appointment is confirmed over the phone, you will receive a confirmation SMS together with the time and address.
Stay at home until it is time to go to the test location. Bring proof of identity and confirmation of your appointment with you. Your details will be checked when you arrive. A GGD staff member will use a cotton swab to collect mucus from your throat and nose. The swab will go deep into your nose and throat. It will not hurt, but will probably feel uncomfortable. Go home immediately after the test and stay home until you get the results.
Coronavirus test results
If you made an appointment by telephone, you will receive your result by telephone as soon as possible. If you made an appointment online, you will receive a telephone call only if you test positive. The municipal health service (GGD) will call you. You do not need to call them.
If your test comes back negative, you can confirm your result by logging in to the coronavirus test website using your DigiD (choose 'English' at the bottom of the page). You will be notified by email when your result is available on the website, normally within 2 days. If the test is negative, you are not infected with coronavirus. But you must still continue to observe the general measures.
If the test shows that you do have COVID-19, someone from the GGD will call you for contact tracing.
Contact tracing means working out where you may have contracted the infection (the source). The GGD also looks at whom you have been in contact with (PDF, 210 KB), and whom you may have infected (your contacts). The purpose of contact tracing is to prevent the virus from spreading further. You and your contacts will be given specific instructions on what to do. You and any other members of your household must in any case stay at home for 10 days. The GGD will explain what this means. It is important that you inform your GP, employer and/or in-house medical officer of the results of the test.
Coronavirus test at Schiphol Airport
If you are travelling to the Netherlands from a COVID-19 risk area you can get tested for coronavirus at Schiphol Airport. The municipal health service (GGD) does not test all travellers from COVID-19 risk areas.
If you are unsure or need any support, please contact the Front Desk at
088 667 2688 or e-mail
Question:(Last edited: Tuesday, 16 June 2020, 6:04 PM)
Curriculum Plan and Timeline: I have applied for the final year phase 3 in HBA. How can I know the details about my internship period, my work permit as well as the complete curriculum plan?
You can access and go through all the details including curriculum plan and timeline in the HBA EEG Part 3.
You can access the EEG in the online area after signing in with your student account.
Question:(Last edited: Wednesday, 31 March 2021, 11:42 AM)
Dentist: How can I make an appointment to visit the Dentist?
You can visit www.dentalclinics.nl and register yourself. Once you have registered on their website, you will receive a confirmation email and then you can mention your preferred dates for making an appointment with the dentist.
Question:(Last edited: Wednesday, 17 June 2020, 3:54 PM)
DigiD: What is a DigiD and how do I get one?
DigiD (short for Digital Identification) is a form of online ID that allows you to access many services and government websites in the Netherlands. It is like a digital version of your passport. The DigiD consists of a username and password that are linked to your personal public service number (BSN). You need your DigiD to do your administration online in the Netherlands. This includes doing your taxes, applying for benefits and allowances, and many other necessary transactions.
How to apply for a DigiD?
You can apply for the DigiD for free on the DigiD website https://www.digid.nl/en/. You need to have your BSN. After filling in the application, you will receive an SMS code on your mobile phone. This is to verify your mobile number. Then you will receive another code via email. This is to verify your email address. Finally, you will receive a letter by post with the final activation code. This is to verify your registered home address and also to ensure security of your final activation code. Use the code to activate your DigiD within 20 days. Activate your DigiD via the DigiD activation webpage https://digid.nl/en/inloggen.
Remember that your DigiD grants access to many aspects of your life online, so you should take care to keep it secret and also not to lose it. If you forget your DigiD username or password, you can visit the DigiD contact page for help https://www.digid.nl/en/contact/
Question:(Last edited: Tuesday, 6 July 2021, 12:17 PM)
Doctor's Appointment: Can I still request a doctor's appointment during the ongoing corona virus crisis?
Students who are living in Apeldoorn and seeking a doctor's appointment during the ongoing COVID-19 situation need to first send an email to email@example.com.
Students who live in other cities need to arrange the doctor's appointment by themselves.
Please remember to mention the following details in your email:
Note: If you have symptoms like cold, runny nose, sneezing, sore throat, constant dry cough, fever, sudden loss of smell or taste, you must contact GGD by making an appointment on https://www.ggdnog.nl/corona/alles-over-corona/coronatest-wanneer-hoe-en-waar
Question:(Last edited: Friday, 2 September 2022, 1:58 PM)
Doctor's Appointment: How can I make an appointment with the Doctor?
If you live in Apeldoorn, Front Desk will make an appointment on your behalf and inform you once the appointment is confirmed. If you live in any other city, then you need to contact the nearest clinic (Huisarts) to your postal code and arrange the appointment by yourself.
Students who live in Apeldoorn and need a doctor's appointment should send an email to firstname.lastname@example.org mentioning the following details:
The Front Desk will make an appointment on your behalf and inform you by email within 48 hours in case of a standard appointment. You need to confirm attendance of the appointment by replying to the appointment email from the Front Desk. For emergency appointments, please go to https://www.wittenborg-online.com/mod/glossary/showentry.php?eid=486 for further instructions.
Note: We will share only your limited and relevant personal information with the General Practitioner in accordance with their requirements for making an appointment.
In the event of you having objections to sharing of your personal information, you can choose to call any General Practitioner and make an appointment on your own.
If you live in Amsterdam, you need to register with a home doctor (GP) as soon as you are settled and make an appointment by yourself when you need medical help.
To search for a local doctor:
Or simply search "huisarts" on Google Maps.
Question:(Last edited: Monday, 29 June 2020, 9:57 AM)
Drinking Water: Is tap water in the Netherlands safe to drink?
Yes, tap water in the whole of the Netherlands is safe to drink. Not only will you save money by not buying bottled water, but you can also help towards keeping the environment clean by reducing plastic waste.
Question:(Last edited: Wednesday, 21 October 2020, 5:06 PM)
DUO: How and when to apply for a DUO's Tuition Fee Statement form (Verklaring Instellingscollegegeld form)?
Please know that the arrangement of a study finance/ study loan is always between the student and DUO. So if you have any questions whether you are entitled to receive study finance/ study loan in the Netherlands as a foreign student or regarding your monthly allowance, please check the Rijksoverheid website and/ or the DUO website. In case you are unable to find the answers you are looking for on any of the websites, you are advised to give DUO a call.
If you are entitled to apply for a DUO study loan/study finance, you can request a Tuition Fee Statement form ("Verklaring Instellingscollegegeld" form) from us, by (digitally) completing only section 1 of the attached form and sending it to email@example.com. We will complete the rest of the form for you, sign and stamp it, and send it back to you by email so that you can upload it in your "Mijn DUO". Or in case of any complications with the upload, send it by email to DUO via firstname.lastname@example.org.
Take note that this whole process goes together with your enrolment in our system, as well as the DUO system. That is why we need to check from our system if you are enrolled for the period you have provided to DUO a Tuition Fee Statement form for. If for whatever reason you have not/ cannot be enrolled yet for the new period as stated in the form (e.g. because of any outstanding fees), we will contact you.
Two important things to keep in mind: