FAQ Studying @ Wittenborg


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CURRENT STUDENT SUPPORT

Question:

Enrolled Programmes: How can I see the details of enrolled programmes on my results page?

(Last edited: Thursday, 18 June 2020, 9:03 AM)
Answer:

This can be done by clicking the 'Personal details' option on the http://myresults.wittenborg.eu. The 'Personal details' option shows only your active programmes.


Question:

Exam Results: I cannot see my exam results.

(Last edited: Tuesday, 14 July 2020, 9:33 AM)
Answer:

If you cannot find an exam result or grade, please contact Exam Results via this email: examresults@wittenborg.eu or contact your process tutor for further assistance.


Question:

Exam Results: Where can I view my exam marks or results?

(Last edited: Tuesday, 28 April 2020, 1:24 PM)
Answer:

The exam results can be found in http://myresults.wittenborg.eu. Students can click on the 'Study Progress Review' by clicking on the 'Progress' tab.

Steps

  • Go to http://myresults.wittenborg.eu.
  • Log in with your Wittenborg credentials (same as Wittenborg Online & timetable).
  • Click on Progress and choose Only print contributing test results.
  • Select Show on screen to view the results on screen or Download file to download your results.

Note: If results are missing on MyResults, please send an email to examresults@wittenborg.eu



Question:

Exam Review: How to conduct an exam review?

(Last edited: Friday, 5 March 2021, 4:16 PM)
Answer:

Since all assessments are done online, the exam reviews are simplified. The lecturers give feedback in the Turn-it-in upload area to justify the grade that was given to the student. If a student does not agree with this grade, the standard procedure is to contact and discuss it with the lecturer first. If the student still does not agree with his feedback, a formal appeal can be made and sent to examresults@wittenborg.eu. 

As a standard quality control procedure, a moderation process is conducted by the exam committee prior to the results released to students for consistency in grading. And if inefficiencies of gradings are found, corrective measures will be taken. This process is put in place to ensure that the students are not disadvantaged.



Question:

Facebook: I have been requesting for joining Wittenborg Facebook group for a long time but my request has not been accepted yet, what should I do?

(Last edited: Wednesday, 18 November 2020, 1:57 PM)
Answer:

If you have sent a request to 'Wittenborg Students & Staff' on Facebook and have not received any feedback (approval) for too long (more than 1 week), then you can send an email to frontdesk@wittenborg.eu. 


Question:

Facebook: I wish to join the Wittenborg Facebook page. What should I do?

(Last edited: Thursday, 18 June 2020, 9:15 AM)
Answer:

We would like to offer our students the opportunity to meet fellow students and staff in an informal way, even before arrival. This is why we suggest joining Wittenborg on Facebook.

Login or create a Facebook account: www.facebook.com. Search 'Wittenborg Students & Staff' on the Facebook website or app. Click 'Join us'. 

After approval, students can receive the latest information on their personal accounts.



Question:

Graduation Assignment/Final Project: How the procedure for GA/FP work?

(Last edited: Friday, 21 May 2021, 10:21 AM)
Answer:

 

Please see below the flowchart for the procedure of GAs/Final Projects.

Flow Chart

 

Source: www.wittenborg-online.com

 


Question:

Graduation Ceremony: I will graduate in Block 7. Which graduation ceremony can I attend?

(Last edited: Friday, 10 July 2020, 3:52 PM)
Answer:

There are two graduation ceremonies per year. One in February and the other is held in July. Students who graduate in blocks 1, 2 & 3 will be invited to the winter graduation (in February). Students who graduate in blocks 5, 6 & 7 will be invited to the summer graduation (in July).

Note:

Students can invite their family members to come to the graduation ceremony. A graduation ceremony signifies a close to your study journey at Wittenborg. It is a day full of joy, and the perfect opportunity to see your fellow graduates one more time and celebrate your graduation together.



Question:

Guest Lectures: Will the university continue offering guest lectures?

(Last edited: Tuesday, 14 July 2020, 10:16 AM)
Answer:

All guest lectures are cancelled and will be replaced by online films or recorded videos of guest speakers.

Please visit the following link for more details:

https://www.wittenborg-online.com/mod/forum/discuss.php?d=4627#p5178




Question:

Health:Where can I get help for mental health problems?

(Last edited: Wednesday, 10 March 2021, 2:46 PM)
Answer:

If you have mental health problems you can get support from your GP by making an appointment with them. They can provide treatment or refer you to other mental health professionals, depending on the nature of your problems and their complexity. Please check AON Complete+ for insurance coverage information.

On the other hand, there are some other institutions which offer free mental health services and support through chats and phone calls.

113 Suicide Prevention: It is the national Dutch suicide prevention centre financed mainly by the Dutch Ministry of Health, Welfare and Sport. Phone numbers are 113 and 0800 – 0113. The organization employs psychologists and psychiatrists and a large group of fully trained volunteers who provide round-the-clock confidential support through chats and phone calls, also in English.

The Listen Line: The organization has a call centre 24 hours a day, all year round. The telephone support service has existed for more than 60 years and the number is 088 0767 000. Also the chat service is available through their website every day of the week from 10:00 to 22:00. The assistance is non-binding and anonymous.

MIND: The MIND Korrelatie is a national organization which provides anonymous and professional psychological assistance. The organization has a call centre (0900-1450), chat service on their website and e-mail support. They also offer WhatsApp support by chatting with a counsellor through 0613863803. Please check their website for the service hours of each service.

Question:

Helpdesk: How can I access the Helpdesk, If I have a query?

(Last edited: Wednesday, 18 November 2020, 4:55 PM)
Answer:


A ticketing system is used at Helpdesk and you can easily create a ticket for different types of issues that may incur. A direct link to the Helpdesk is available on your dashboard on Wittenborg-Online, alternatively you can click here


Question:

Housing Moving Out: Can I move out of the student housing before the end of the package period?

(Last edited: Wednesday, 11 November 2020, 2:13 PM)
Answer:

You can move out of the Wittenborg student housing before the end of the package period but there will be no refund allowed in general.

Please refer to the student housing Rules and Regulations for further details or contact studenthousing@wittenborg.eu and frontdesk@wittenborg.eu.


Question:

IND Registration: What is a V number and where can I find my V number?

(Last edited: Thursday, 25 February 2021, 8:33 AM)
Answer:

The 10-digit V-number is indicated at the bottom of the residence permit. This number is after the letters VNR. Your V-number is also indicated on correspondence that you receive from the IND. You will only receive this number after your application has been approved by the visa department and is received by the IND.

The V-number is your unique IND registration number.

Note: You can find your V-number on the back of your residence card and on correspondence you may have received once your visa application has been approved by the IND.

Source: https://ind.nl/en/Forms/



Question:

Insurance - AON Student Insurance: Can I make reimbursement claims for dental expenses?

(Last edited: Monday, 9 November 2020, 10:06 AM)
Answer:

Under AON Student Insurance, ICS Complete and ICS Start+ insurance, the maximum insured amount for dental costs to relieve acute dental pain is EUR 350 per insurance year and the maximum insured amount for dental costs due to an accident is EUR 1,100 per insurance year.


Question:

Insurance Coverage: What costs does my AON Student insurance cover?

(Last edited: Thursday, 20 May 2021, 7:51 AM)
Answer:

Wittenborg works with AON, one of the largest insurance companies in the world, to ensure our students get a quality insurance service. Wittenborg students are covered by the most comprehensive package of AON Complete+.

Examples of AON Student Insurance coverage are:  

  • Emergency repatriation (e.g. in the event of unexpectedly having to return to your home country)
  • Private liability (e.g. a bike accident damaging a car in the process)
  • Home contents and personal property, including baggage (e.g. theft from your room, loss of suitcase during a trip)
  • Accidents (e.g. disability through an accident)
  • Legal aid (e.g. conflict with a landlord)  
  •  Your AON Student Insurance offers worldwide coverage for a period of at most eight consecutive weeks during a temporary stay outside your destination country, also in your home country, in connection with a trip.

Below you can find more detailed documents about your insurance:

Product information

Policy term and conditions

Summary of insured amounts

Aon Student Insurance (Claims)



Question:

Insurance Reimbursements: How can I get reimbursements from my insurance for my medical expenses?

(Last edited: Tuesday, 11 August 2020, 2:51 PM)
Answer:

International students have to pay for their medical bills before they can approach the insurance company for reimbursements. This means that for all medical appointments, students have to pay for it first, then, they can submit request for reimbursements (or claims) at the insurance company's website. Make sure you have the receipt for the payment of your medical bills. You may need to upload this receipt as proof of payment.

For AON insurance, paid bills can be reimbursed at the website: https://www.aonstudentinsurance.com/students/en/claims/.



Question:

Insurance: Does AON Complete+. cover mental health care?

(Last edited: Monday, 8 March 2021, 6:02 PM)
Answer:

The insurance covers a maximum. of 9 treatments per Insured year, provided the insured person has been referred by a qualified physician for treatment. Treatment is provided by a first-line Psychiatrist or Psychologist. The insurance provides cover for Psychotherapy if permission has been granted in advance by the Insurer. You will be informed about this by Aon.  

Pre-existing conditions are also covered provided that the student is fit to study. If more treatments are necessary, permission for this must be requested from the Insurer in advance based on a treatment plan from the Insured Person’s practitioner. The Insurer’s Medical Adviser will assess the treatment plan and the Medical Need for further treatment.



Question:

Insurance: If I have arranged a Dutch basic health insurance for myself, how do I cancel the current AON insurance arranged by Wittenborg?

(Last edited: Thursday, 17 June 2021, 8:12 AM)
Answer:

If your current AON insurance has been arranged by Wittenborg and you have now arranged or wish to arrange insurance by yourself, we can cancel the AON insurance for you upon your request. This request will only be taken into consideration if you can provide proof that your new insurance has already started. Please fill in this online form 'Apply/Update Insurance Form', so that our Registrar Department can cancel your current AON insurance. The results of this form are processed every Wednesday and refunds are made within 8 weeks. You will receive a confirmation of the cancellation of your insurance by email. You can fill in the Refund Request Form.


Question:

Internship/Work Placement Duration: What is the minimum duration of an internship?

(Last edited: Wednesday, 26 August 2020, 3:29 PM)
Answer:

The EEG Part 7 Work Placement Handbook, page 3, mentions “The duration of the WP is minimum of 3 months full-time”. In EEG Part 7a Work Placement Handbook “In-Company Training takes at least 4 months full-time.”



Question:

Internship/Work Placement Waiver: Will my prior work experience be counted as an internship?

(Last edited: Tuesday, 13 October 2020, 5:59 PM)
Answer:

There are no exceptions offered by Wittenborg for the work placement. All regular students must fulfil the conditions of this module. All regular students will have to go through the assessment of this module (Weekly and Monthly Journals, Work Evaluation Report and Work Evaluation Report Oral Defence).

The Graduation and Examination Board recognises that students can ask at the entry of the programme to be deemed as having done the work placement module. This will only be considered if the following has been fulfilled:

1. The student has done a prior WP which had at least the same duration of a normal Wittenborg WP and was done not more than two years prior to the date of admission to the respective programme.

2. This prior WP has not been credited before, by another education institute.

3. The student is able to provide the WP Coordinator with:

  • a. A proper and detailed job description
  • b. A recommendation letter from the company

4. The WP Coordinator will contact the company with regards to the recommendation letter.

5. If all conditions have been met, the WP Coordinator will formally recommend to the Graduation and Examination Board of the student’s request of compensating the WP duration period.  

6. If approved, the student will need to write the Work Evaluation Report (WER) and defend it.

7. The final approval is given by the Graduation and Examination Board.

To start this process, you need to fill in this FORM. the link for the form is: https://forms.office.com/Pages/ResponsePage.aspx?id=yh8AaY_RGU2WLpSbUdTbiWxJ6X7XPuBJrlEkDjQgDONUNkgxVzBUVUdNSDk0SDNPQUVGMzlQT1hGQyQlQCN0PWcu






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