FAQ Studying @ Wittenborg


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C

Question:

Class Attendance: Whom can I contact if I cannot attend the classes?

(Last edited: Tuesday, 18 August 2020, 11:09 AM)
Answer:

Due to the current situation, attendance requirement will not be re-introduced; however, we will maintain the participation requirement for taught modules. We will ensure that teachers make the 'participation' manageable without increasing the study load but adding to the learning experience. Please refer to the respective module online areas for further instructions on participation requirements.


Question:

Class Cancellations/Changes Notifications: How can I receive notifications about any cancellations/changes in my classes?

(Last edited: Monday, 31 August 2020, 4:48 PM)
Answer:

You will be notified of any changes in your classes if you activate the notification setting in your time table. Activating the notifications in your timetable will enable you to keep track of changes in the room and time or cancellation of your classes. You will receive a notification via your student email account. 

To activate the notification, follow the steps below:

At your Timetable page,

  • Click the Profile icon on the left side. Mobile users will need to open this column by clicking on the top left icon on the screen and click My Profile in the column.
  • Deselect the 'I don’t want to receive notifications' button and enter an email address for notifications. Now you will receive a notification every time there is a room change, cancellation of a lecture, or rescheduling of classes!

Question:

Class Participation Requirements: Is it necessary/compulsory to participate in class participation activities when doing a retake?

(Last edited: Tuesday, 18 August 2020, 11:16 AM)
Answer:

Yes, it is compulsory to fulfil all standard module requirements including online class participation set for block 6 & 7 delivery if:

1) the previous grade is below 4.0 or

2) previously it was a Type 1 exam, i.e. written exam. 

Thus, if the previous exam is a Type 2 exam and the grade is higher than 4.0, then the student can upload the final assignment as retake submission on or before the exam submission deadline.



Question:

Contact Wittenborg University of Applied Sciences - How can I contact the University of Applied Sciences for questions during the COVID-19 pandemic?

(Last edited: Friday, 18 September 2020, 9:38 AM)
Answer:

We understand you may have questions and concerns about the current situation. Wittenborg's mainline telephone number +31 088 667 2688 remains available at all times during working hours (CET). Email support_covid19@wittenborg.eu for all urgent questions about health and the effect of coronavirus. Email helpdesk@wittenborg.eu for all IT and online login assistance.

 


Question:

Contact: Whom do I need to contact before I start my studies at Wittenborg University?

(Last edited: Wednesday, 23 September 2020, 8:51 AM)
Answer:

As a new student the first person you should get in touch with is your process tutor. Your process tutor is your contact person and advisor during your studies. At the introduction week you will be informed about your process tutor.

A study agreement is a formal requirement towards the fulfilment of the tutoring process for all students.
Contact the registrar@wittenborg.eu.

Question:

Contacting Lecturers: How can I reach the lecturers?

(Last edited: Saturday, 11 July 2020, 10:03 AM)
Answer:

The lecturers will be available online as per the schedules shown in the timetables for all modules.

Communication will take place through the individual Forum and through the Chat function. Lecturers and support staff can set up Skype calls in teams with students and groups during the timetabled hours.

https://www.wittenborg-online.com/mod/forum/discuss.php?d=4627#p5178



Question:

Contacting Staff - How can I communicate with the Wittenborg teachers and staff?

(Last edited: Tuesday, 16 June 2020, 5:50 PM)
Answer:

You can communicate with Wittenborg teachers and staff via email or phone. Teachers usually provide their email addresses to students during the first lesson, so do take down their email addresses when given. If you are unsure, you can always contact front desk for help at frontdesk@wittenborg.eu.

All students are required to use their official email with S#@student.wittenborg.eu for any official communication. 

Note:

In relation to the GDPR (General Data Protection Regulation) it is essential that students only send university-related material and emails through the official student email account (@student.wittenborg.eu).

 



Question:

Cost of Living: What is the cost of living in Apeldoorn?

(Last edited: Tuesday, 16 June 2020, 5:51 PM)
Answer:

Students in Apeldoorn can enjoy a very reasonable cost of living. The cost of living in Apeldoorn in the Netherlands is approximately 800 - 900 Euro per month according to the reputable institute NIBUD.nl.

These main costs include:

  • Accommodation
  • Food
  • Transport

Tuition fees do not form part of living costs.

Apeldoorn versus Amsterdam

Experience has shown that students living and studying in Apeldoorn spend approximately €800 a month; however, in Amsterdam this can be up to €1,000 a month. This amount is needed to cover daily expenses, meals, accommodation costs, insurance, study books, etc. This estimate does not include tuition fees and unforeseen costs and should be used as a general indication of the costs of living. How much money you will actually need depends on your lifestyle. The costs for housing, for example, may differ considerably. Also, if you plan to travel during your stay, you will obviously need more money.




Question:

COVID-19 Matters - New Student: I am a new student for block 6 / block 7, but I have decided to stay in my home country due to COVID-19. Can I join classes online or defer my studies to a later intake?

(Last edited: Monday, 13 July 2020, 10:12 AM)
Answer:

Yes, you are most welcome to join classes online! If you planned to start your studies in block 6 2020 (30th March), you can join our introduction week on 25th and 26th of March online. In this case, you should have received an email from our Front Desk team (frontdesk@wittenborg.eu) inviting you for the introduction week. Please let us know if you have not received your invitation for the introduction week if you are scheduled to start your studies in block 6 by emailing frontdesk@wittenborg.eu

In preparation for the introduction week, please make sure that you have a stable internet connection along with a computer so that you can follow and execute the instructions (such as activating your student account) at the same time. During the introduction week, our Front Desk will explain in detail how you can join our online learning environment. 

Alternatively, you can also defer your application to a later intake. Make sure to inform our Registrar Department at registrar@wittenborg.eu accordingly. 



Question:

COVID-19 Matters - Residence Permit:How will it affect my residence permit if I decide to leave the Netherlands due to the Covid-19 crises?

(Last edited: Monday, 13 July 2020, 5:03 PM)
Answer:

During the residence permit study, you may stay outside the Netherlands for a maximum of 6 months in a row or 3 years in a row each year for a maximum of 4 months in a row. 

Note:

For detailed info, please check https://ind.nl/en/Pages/main-residence.aspx.



Question:

COVID-19 Matters: Where can I find the updated information regarding Wittenborg’s policy on COVID-19?

(Last edited: Tuesday, 14 July 2020, 10:09 AM)
Answer:

You can follow our up-to-date news by clicking on the following link: 

https://www.wittenborg.eu/faq-corona-admissions-and-information-new-students.htm



Question:

COVID-19 Test: How can I get tested for coronavirus?

(Last edited: Thursday, 10 September 2020, 11:14 AM)
Answer:

If you have symptoms such as a cold, cough, fever or sudden loss of smell or taste, you can get tested to see if you are infected with coronavirus. This will help us control the spread of the virus and protect one another.

 Register for a coronavirus test

 If you have (mild) symptoms of COVID-19, make an appointment to get tested. Call the toll-free number 0800 1202 (or +31 850 659 063 if you're calling from a foreign phone) or make an appointment online using your DigiD (choose 'English' at the bottom of the page). Be sure to have your citizen service number (BSN) at hand.

 You can only make an appointment if you have one or more symptoms of COVID-19, such as: cold-like symptoms, a stuffy nose, a runny nose, sneezing, a sore throat, a cough, fever, or sudden loss of smell or taste.  If you have severe symptoms or belong to an at-risk group, contact a doctor or A&E department. In a life-threatening situation, always call 112.

 Testing at a GGD test location

 GGD test location in Apeldoorn: Vlijtseweg 106, Apeldoorn

GGD test locations in Amsterdam: https://www.ggd.amsterdam.nl/coronavirus/testen-corona/testlocaties-amsterdam/

 When you call 0800-1202 (or +31 850 659 063 if you're calling from abroad) you’ll be connected to an assistant. This is not a doctor. The assistant will find the first available appointment for you. Some test locations can only be accessed by car.  Once your test appointment is confirmed over the phone, you will receive a confirmation SMS together with the time and address.

 Stay at home until it is time to go to the test location. Bring proof of identity and confirmation of your appointment with you. Your details will be checked when you arrive.  A GGD staff member will use a cotton swab to collect mucus from your throat and nose. The swab will go deep into your nose and throat. It will not hurt, but will probably feel uncomfortable. Go home immediately after the test and stay home until you get the results. 

 Coronavirus test results

 If you made an appointment by telephone, you will receive your result by telephone as soon as possible. If you made an appointment online, you will receive a telephone call only if you test positive. The municipal health service (GGD) will call you. You do not need to call them.

 If your test comes back negative, you can confirm your result by logging in to the coronavirus test website using your DigiD (choose 'English' at the bottom of the page). You will be notified  by email when your result is available on the website, normally within 2 days.  If the test is negative, you are not infected with coronavirus. But you must still continue to observe the general measures. 

If the test shows that you do have COVID-19, someone from the GGD will call you for contact tracing.

 Contact tracing

 Contact tracing means working out where you may have contracted the infection (the source). The GGD also looks at whom you have been in contact with (PDF, 210 KB), and whom you may have infected (your contacts). The purpose of contact tracing is to prevent the virus from spreading further. You and your contacts will be given specific instructions on what to do. You and any other members of your household must in any case stay at home for 10 days. The GGD will explain what this means. It is important that you inform your GP, employer and/or in-house medical officer of the results of the test.

 Coronavirus test at Schiphol Airport

 If you are travelling to the Netherlands from a COVID-19 risk area you can get tested for coronavirus at Schiphol Airport. The municipal health service (GGD) does not test all travellers from COVID-19 risk areas.

 If you are unsure or need any support, please contact the Front Desk at 088 667 2688 or e-mail  support_covid19@wittenborg.eu.


Question:

Curriculum Plan and Timeline: I have applied for the final year phase 3 in HBA. How can I know the details about my internship period, my work permit as well as the complete curriculum plan?

(Last edited: Tuesday, 16 June 2020, 6:04 PM)
Answer:

You can access and go through all the details including curriculum plan and timeline in the HBA EEG Part 3.

NOTE:

You can access the EEG in the online area after signing in with your student account.


D

Question:

DigiD: What is a DigiD and how do I get one?

(Last edited: Wednesday, 17 June 2020, 3:54 PM)
Answer:

DigiD (short for Digital Identification) is a form of online ID that allows you to access many services and government websites in the Netherlands. It is like a digital version of your passport. The DigiD consists of a username and password that are linked to your personal public service number (BSN). You need your DigiD to do your administration online in the Netherlands. This includes doing your taxes, applying for benefits and allowances, and many other necessary transactions.

How to apply for a DigiD?

You can apply for the DigiD for free on the DigiD website https://www.digid.nl/en/. You need to have your BSN. After filling in the application, you will receive an SMS code on your mobile phone. This is to verify your mobile number. Then you will receive another code via email. This is to verify your email address. Finally, you will receive a letter by post with the final activation code. This is to verify your registered home address and also to ensure security of your final activation code. Use the code to activate your DigiD within 20 days. Activate your DigiD via the DigiD activation webpage https://digid.nl/en/inloggen.

Remember that your DigiD grants access to many aspects of your life online, so you should take care to keep it secret and also not to lose it. If you forget your DigiD username or password, you can visit the DigiD contact page for help https://www.digid.nl/en/contact/


Question:

Doctor's Appointment: Can I still request a doctor's appointment during the ongoing corona virus crisis?

(Last edited: Wednesday, 9 September 2020, 9:45 AM)
Answer:

All students seeking a doctor's appointment during the ongoing COVID-19 situation need to first send an email to frontdesk@wittenborg.eu. Please remember to mention the following details in your email:

  • Your full name and student number
  • Your local telephone number
  • The symptoms you have been experiencing
  • If you have been taking any medication
  • What type of medication
  • How long you have been taking the medication
  • If you have experienced any improvement or change in your health
The Front Desk will call the doctor on your behalf after which you will soon receive a phone call from the doctor's clinic who will provide you with further instructions.

Note: If you have symptoms like cold, runny nose, sneezing, sore throat, cough, fever, sudden loss of smell or taste, you must contact GGD by making an appointment on https://www.ggdnog.nl/corona/alles-over-corona/coronatest-wanneer-hoe-en-waar

https://www.ggdnog.nl/corona/alles-over-corona/coronatest-wanneer-hoe-en-waar

https://www.ggdnog.nl/corona/alles-over-corona/coronatest-wanneer-hoe-en-waar




Question:

Doctor's Appointment: How can I make an appointment with the Doctor?

(Last edited: Wednesday, 17 June 2020, 4:08 PM)
Answer:

Front Desk will make an appointment on your behalf and inform you once the appointment is confirmed. Please send an email to frontdesk@wittenborg mentioning the following details

  • Please give an option of 3 days for your availability to go to the doctor's appointment
  • Mention the preferred timings when you can go to see the doctor
  • Preferably, mention the symptoms you have been experiencing and if you have been taking any medication
  • How long have you been taking the medication and if you have experienced any improvement or change in your health

The Front Desk will make an appointment on your behalf and inform you by email once the appointment has been confirmed. You need to confirm attendance of the appointment by replying to the appointment email from the Front Desk.




Question:

Drinking Water: Is tap water in the Netherlands safe to drink?

(Last edited: Monday, 29 June 2020, 9:57 AM)
Answer:

Yes, tap water in the whole of the Netherlands is safe to drink. Not only will you save money by not buying bottled water, but you can also help towards keeping the environment clean by reducing plastic waste.


E

Question:

Education Department- How can I contact the education department?

(Last edited: Thursday, 18 June 2020, 8:58 AM)
Answer:

While the Education Department office is open daily for short questions, for consultations please make an appointment by email to education@wittenborg.eu and you will receive a confirmation within 3 working days.

Contacting Lecturers

All lecturers can be contacted through their Wittenborg email generally by putting their firstnames.lastname@wittenborg.eu


Question:

EEG: What is the EEG and where can I find it?

(Last edited: Tuesday, 14 July 2020, 10:03 AM)
Answer:

The Education and Examination Guide (EEG) is the first thing you need to read before you start your classes. The EEG consists of all the crucial information you need for your studies, including handbooks on work placement, graduation assignment, academic writing, etc. 

EEGs are available for each study programme and can be found in the online Moodle area (https://www.wittenborg-online.com).



Question:

EEG: Whom can I contact for clarifying doubts on the EEG?

(Last edited: Monday, 13 July 2020, 10:15 AM)
Answer:

If students have questions about a section in the EEG, they can contact their process tutor to guide them. Process tutors will be allocated by Wittenborg and during the Introduction Week, students will be informed on how to contact their process tutor, to make an appointment.

Before students arrive at Wittenborg, we recommend reading a few sections of the EEG to get an impression of the education system at our university. The following sections are recommended:

  • Part 2: Education Guide
  • Part 3: Programme curriculum- Specialisation-related curriculum
  • Part 4: Practical information guide- Grading system in the Netherlands, Attendance & exams – important notice



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