FAQ Studying @ Wittenborg


All categories

Page: (Previous)   1  ...  5  6  7  8  9  10  11  12  13  14  ...  17  (Next)

IT SUPPORT

Question:

Contacting Staff - How can I communicate with the Wittenborg teachers and staff?

(Last edited: Tuesday, 13 October 2020, 10:44 AM)
Answer:

You can communicate with Wittenborg teachers and staff via email or phone. Teachers usually provide their email addresses to students during the first lesson, so do take down their email addresses when given. If you are unsure, you can always contact front desk for help at frontdesk@wittenborg.eu.

All students are required to use their official email with S#@student.wittenborg.eu for any official communication. 

Note:

In relation to the GDPR (General Data Protection Regulation) it is essential that students only send university-related material and emails through the official student email account (@student.wittenborg.eu).

 



Question:

Email Receipt: Where will I get the submission receipt?

(Last edited: Thursday, 18 June 2020, 9:02 AM)
Answer:

An email receipt is sent to your S#@student.wittenborg.eu account each time the assignment has been submitted on Turnitin.  Should you provide any other email ID, it is wise to check the spam/junk folder. 


Question:

Links: How to access useful links?

(Last edited: Monday, 13 July 2020, 11:54 AM)
Answer:

Please find some useful links below:

Study information

For study-related questions please contact your Process Tutor through the online area.

Process Tutor Areas (links)


Websites


Question:

Login to Office 365: I am not able to login to office365. What should I do?

(Last edited: Thursday, 19 November 2020, 10:07 AM)
Answer:

Please note that we have multi-factor authentication for your Wittenborg office365 account. You have to login via text on your phone or Authenticator app. If you are still facing issues, you need to inform ict@wittenborg.eu or Helpdesk.


Question:

Microsoft Teams Meeting: How to set your background image to Wittenborg logo during meetings?

(Last edited: Thursday, 27 August 2020, 9:18 AM)
Answer:

You can click on the 3 (…) dots appearing on your screen, You should then see an option with "Show Background Effects". Once you click this option, you’ll see a list appear on the right-hand side of the screen. You can select the image set to be as your background. 

The Wittenborg logo image is attached here, you can save it and select it as background image of your meetings.



Question:

Online Presentation: I am invited for an online presentation but I get an error message everytime I click to join the online meeting.

(Last edited: Thursday, 19 November 2020, 10:08 AM)
Answer:

When you receive an outlook invitation you might receive the following message:

  “A custom mail flow rule created by an admin at wittenborg.eu has blocked your message.”

Any time you receive an invitation in Microsoft Outlook or 365 and accept it, the invitation will be visible from then on in your calendar. Therefore, even if you close the window that pops up while you have accepted the invitation, you can always go to your Outlook calendar and join the communication channel again.

Note:

If the problem persists you may contact Helpdesk for further assistance.


Question:

Oral Defence for Graduation Assignment: How can I hold my graduation defence presentation online?

(Last edited: Saturday, 11 July 2020, 10:02 AM)
Answer:

The Graduation Assignment (GA) Oral Defence will be conducted approximately 2 weeks after you submitted your GA assignment via Turnitin. These two weeks are for your Academic Supervisor and an External Marker to mark your assignment. If you receive an initial pass by both your Academic Supervisor and External Marker, you will receive an email regarding your Oral Defence. In the email, you can find details about the Oral Defence such as:
1) the day, date and time of your Oral Defence
2) the deadline to upload your presentation (PowerPoint, Prezi etc.) on the online submission area
3) when you should send a copy of your presentation to your Academic Supervisor
4) the link to the Oral Defence Meeting at MS Teams
5) any other relevant information/instruction

You are advised to try clicking on the link to ensure that you will be able to access the meeting and to see whether your microphone works. If you do not have MS Teams, you can download the app on your laptop or iPad or mobile phone. If you face any problems, please contact Front Desk as early as possible.

Question:

Profile Picture: How to change your profile picture.

(Last edited: Tuesday, 23 June 2020, 5:11 PM)
Answer:


Question:

Student Account: Who can I contact in case of loss of access to my student account?

(Last edited: Thursday, 19 November 2020, 10:09 AM)
Answer:

If a student’s account denies access, this can have multiple reasons. Below the 3 most common reasons are highlighted.

  • Password change. Students have to regularly change their password to secure their account.
  • Inactivity for a longer period of time. If a student does not access his school account for a few months, the account will be blocked. The account has to be reset. The Wittenborg Front Desk can do this - send an email to have your account reset.
  • Outstanding invoice tuition fee. If a student has not yet paid the tuition fees, an account will be blocked. After receiving the payment, the account will be reactivated.

For further information ask the Front Desk for support. This can be done either via email to frontdesk@wittenborg.eu or contact Helpdesk or by going to the Front Desk in person.



Question:

Submission Deadline: My submission deadline is at 16:00. How late can I submit my assignment on Turnitin?

(Last edited: Wednesday, 24 June 2020, 8:39 AM)
Answer:

Submissions of assignments just a few minutes before the deadline can be a risky issue. This is because it can take a few minutes before the system registers your uploaded work. Therefore, the student must always upload all assignments with sufficient time left in order for the work to be stamped in time. Submitting with sufficient time will also allow the student to correct any mistakes in the assignment.  Consigning submissions at least 24 hours before the actual deadline may be a safe measure and can prevent any last-minute stress or failure of submissions.

Note:

For any technical reason for non-submission or failure to upload assignments, please contact your teacher and healpdesk@wittenborg.eu.


Question:

Turnitin Report: I cannot see my originality report even after 24 hours. What should I do?

(Last edited: Thursday, 19 November 2020, 10:11 AM)
Answer:

Please contact Helpdesk and your (teacher) @wittenborg.eu for further resolution to the problem.


Question:

Turnitin Submissions: Why can't I upload my assignment on Turnitin while there is still sufficient time for the deadline?

(Last edited: Thursday, 19 November 2020, 10:11 AM)
Answer:

There could be errors in the upload area. Should you face this difficulty, contact your module teacher as soon as possible, as well as Helpdesk.


Question:

Turnitin Upload: Why does the upload status show "processing" even after I have submitted my work?

(Last edited: Thursday, 19 November 2020, 10:12 AM)
Answer:

If you are getting a status report "processing", it means your work has yet to be checked by Turnitin. Therefore, the work has been submitted but not yet checked. During the first 3 submissions, it takes anywhere between a few seconds to a few hours to see your report. It will take 24 hours for the 4th submission onward to reflect the report.

Note:

You can write to ict@wittenborg.eu or put a request to Helpdesk to share any further concerns.


Question:

Zoom Meetings: How to set your background image to Wittenborg logo during meetings?

(Last edited: Thursday, 27 August 2020, 9:18 AM)
Answer:

You need to go to settings of your Zoom, click on settings. Turn on the Virtual Background and then you can select the image for your meeting background.

The Wittenborg logo image is attached here, you can save it and select it as background image of your meetings.


NEW STUDENT SUPPORT

Question:

Academic Calendar: How can I find the academic year calendar?

(Last edited: Friday, 18 September 2020, 11:51 AM)
Answer:

You can access the academic year calendar by clicking on the link https://www.wittenborg.eu/downloads.htm. You will find it under the section ‘WUAS Year Planning’

You can also access it via your dashboard at Wittenborg-online under the section 'Student Resources - General Information for all Students'.

 

 


Question:

Accommodation: If I start a block from my home country, can I use the 4 months’ accommodation I paid for, later when I come to the Netherlands?

(Last edited: Friday, 4 September 2020, 4:33 PM)
Answer:

Yes you can. Please inform our Registrar's Department at registrar@wittenborg.eu at least 15 working days before your arrival date so we can arrange your accommodation accordingly. 


Question:

Admission/Application: Is Wittenborg University of Applied Sciences still considering applications from students residing in countries that are affected by the COVID-19 outbreak?

(Last edited: Tuesday, 14 July 2020, 10:22 AM)
Answer:

Yes, Wittenborg is processing all applications as normal. Wittenborg is closely monitoring the current COVID-19 situation and follows the guidelines as implemented by the Dutch government and the Dutch National Institute for Public Health and the Environment. However, Wittenborg Admissions continues processing applications for its next intakes, regardless of your nationality or the country you are residing in.


Question:

Apeldoorn Campus: How can I find the Wittenborg location in Apeldoorn?

(Last edited: Thursday, 10 September 2020, 11:38 PM)
Answer:

Wittenborg University of Applied Sciences has its main campus in Apeldoorn, which consists of two separate buildings within walking distance from one another. Both locations share a central telephone number +31 (0)88 6672 688. Both Wittenborg campuses are conveniently accessible by public transport and are just 3-4 minutes walking distance from the Apeldoorn train and bus station.

  • Aventus building: Laan van de Mensenrechten 500, 7331 VZ Apeldoorn.
  • Spoorstraat building: Spoorstraat 23, 7311 PE Apeldoorn.

The Aventus building

The Aventus building is just across the road on the south side of the railway station and is accessible via the pedestrian and bicycle subway. Wittenborg is located on the 3rd floor of the Aventus building. Upon entering the main entrance of the Aventus building, turn right where there is a café/brasserie. Walk past it and access the door on your left towards the stairs and walk up the stairs to the 3rd floor.

Note: The elevator is only accessible with a student card.

The Spoorstraat building

The Spoorstraat building is located on the north side of the railway station and is about 3 minutes' walking distance. It can be recognised by the Wittenborg flags and the Wittenborg logo at the top of the building.

You can find some practical information guide from the link below.

https://www.wittenborg-online.com/enrol/index.php?id=1130


Question:

Attendance: How do I know if module attendance is compulsory?

(Last edited: Tuesday, 8 September 2020, 10:37 PM)
Answer:

Due to the current situation, attendance requirement will not be re-introduced. The participation requirement has been revised as follows:

  •  The participation requirement for modules that are assessed using a submission: Submission of a draft of the assignment by Friday of Week 4 of the Block (after the Project Week)
  •  The participation requirement for modules that are assessed using a Type 1 assessment (written exam): Submission of an assignment, chosen by the teacher by Friday of Week 4 of the Block (after Project Week). The assignment can be powerpoint slides, digital/handwritten poster, a video presentation etc.

Students must have completed this participation requirement (sufficiently) in order to be allowed to submit the final assignment.

Please refer to the information in the respective Module Online Area for more details about the participation requirement.


Question:

Bank Accounts: What is an IBAN?

(Last edited: Tuesday, 8 September 2020, 10:51 PM)
Answer:

IBAN stands for International Bank Account Number and is a number attached to all accounts in the EU countries. It is made up of a unique code that identifies the country in which the account is opened, the account holder's bank and the account number. The IBAN helps to make the process of cross-border payments easier and faster. The bank assigns an IBAN to your account. You need to use the IBAN when sending interbank transfers or wiring money from one bank account to another, especially across international borders.

The structure of the IBAN is as follows: The country code NL / 2-digit control number / 4 letters that identify the bank / 10 digits, which consist of the current account number supplemented with zeros.

Example of a Dutch IBAN:  NL73 INGB 123 456 78 00




Page: (Previous)   1  ...  5  6  7  8  9  10  11  12  13  14  ...  17  (Next)