FAQ Studying @ Wittenborg


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CURRENT STUDENT SUPPORT

Question:

Booking Appointments: How to book an appointment at Wittenborg?

(Last edited: Monday, 24 January 2022, 1:20 PM)
Answer:

 

If you wish to speak to any of the Wittenborg staff, please invite them for an appointment using the Outlook Calendar. You can find the email addresses of all staff in your Outlook address book.

If you want to make an appointment with your process tutor, you need to fill in the form provided to you in your process tutor area.

In the attached document you will find a detailed guide.

Please note that the meetings with your process tutor are only online and will be held on MS Teams. 

Source: Course: Student Resources - General Information for all Students |STU001| (wittenborg-online.com)


Question:

Can students participate in online lessons from block 5, 2021-22?

(Last edited: Monday, 7 February 2022, 2:56 PM)
Answer:

No lessons are facilitated online starting from block 5, 2021-22. 

Wittenborg is an experiential institute, thus, students need to physically interact with each other. The teachers will conduct all lessons in the classrooms and the study materials will be available for students via the online course areas on Wittenborg-Online, as usual. Note that no lessons will be streamed live.

At Wittenborg, students signed up for a programme that is planned and offered with lessons, projects, and other educational activities delivered in-campus on full-time basis. Therefore, all students are expected to effectively participate in the classes and fulfil all study requirements.

If you have travelled outside the Netherlands for mitigating reasons (e.g medical) please note that you are eligible to request for Leave of absence/study freeze. You can find more information on this in the FAQs. https://www.wittenborg-online.com/mod/glossary/showentry.php?eid=848

 


Question:

Change of Address deadline: I have checked out from student housing. Do I have to register my new address immediately?

(Last edited: Thursday, 13 August 2020, 2:19 PM)
Answer:

1. If you move within or to the municipality of Apeldoorn, you are legally obliged to inform the city hall. 

a.       Firstly, please send us your new address by writing to frontdesk@wittenborg.eu

b.       Secondly, you need to change your address online with your DigiD code.  Completing this process is your own responsibility.

The following link is the page on the city hall website, which informs how to change your address online. 

https://iburgerzaken.apeldoorn.nl/gaas-web/server/continue/StartVerhuizing;jsessionid=8C22DB3273EA4687ACA6B5DB4096CB48#burgerzaken

Note:

You must inform the municipality of your change of address anywhere between 4 weeks prior to moving and 5 days after moving. The moving date that you provide will be treated as the day on which your address changed. If you inform the municipality more than 5 days after moving, the date on which you inform the municipality will be treated as the moving date. Municipalities can impose a fine of up to €325 if you do not inform them in time of important changes to your personal information.



Question:

Class Cancellations/Changes Notifications: How can I receive notifications about any cancellations/changes in my classes?

(Last edited: Monday, 31 August 2020, 4:48 PM)
Answer:

You will be notified of any changes in your classes if you activate the notification setting in your time table. Activating the notifications in your timetable will enable you to keep track of changes in the room and time or cancellation of your classes. You will receive a notification via your student email account. 

To activate the notification, follow the steps below:

At your Timetable page,

  • Click the Profile icon on the left side. Mobile users will need to open this column by clicking on the top left icon on the screen and click My Profile in the column.
  • Deselect the 'I don’t want to receive notifications' button and enter an email address for notifications. Now you will receive a notification every time there is a room change, cancellation of a lecture, or rescheduling of classes!

Question:

Class Participation Requirements: Is it necessary/compulsory to participate in class participation activities when doing a retake?

(Last edited: Monday, 16 November 2020, 3:40 PM)
Answer:

Yes, it is compulsory to fulfil all the requirements as defined in a module (all/any participation activity/ (ies) including draft submission), If a module is retaken in a normal block (Blocks 1-3 or 5-7).

If you want to retake the module during the retake blocks, this requirements does not apply.



Question:

Contacting Staff - How can I communicate with the Wittenborg teachers and staff?

(Last edited: Wednesday, 10 February 2021, 11:57 AM)
Answer:

 

You can communicate with Wittenborg teachers and staff via Email, Teams or Phone. Teachers usually provide their email addresses to students during the first lesson, so do take down their email addresses when given. Additionally, you can find email addresses of Wittenborg staff in your Outlook address book. You can also find the teachers/staff by typing their names in Teams and you can directly communicate with them.

If you are unsure, you can always contact front desk for help at frontdesk@wittenborg.eu.

All students are required to use their Wittenborg student email with S#@student.wittenborg.eu for any official communication. 

Note:

In relation to the GDPR (General Data Protection Regulation) it is essential that students only send university-related material and emails through the official student email account (@student.wittenborg.eu).

Source: The EEG Part 4 - Practical Information Guide


Question:

COVID-19 Matters - Residence Permit: How will it affect my student residence permit if I decide to stay outside of the Netherlands?

(Last edited: Wednesday, 31 March 2021, 2:42 PM)
Answer:

When you are holding a residence permit for study purpose, you may stay outside the Netherlands for a maximum of 6 months in a row or 3 years in a row each year for a maximum of 4 months in a row. 

As of 19-03-2021, the flexibility introduced by IND after COVID-19 that made it possible for the students to stay outside the Netherlands for a maximum of 12 months, comes to an end. Accordingly, the student who stays outside the Netherlands for more than 6 months is considered that he/she moved his/her main residence unless it is demonstrated in that individual case that student could not return to the Netherlands earlier due to unforeseeable circumstances, i.e. “force majeure”.

A student who relocates his/her main residence loses the right to the residence permit.

When should I come back?

  • Departure: between March 2020 and September 1, 2020
  • Back in the Netherlands: maximum 12 months after departure
  • Departure: between 1 September 2020 and 1 March 2021
  • Back in the Netherlands: no later than 1 September 2021
  • Departure: after March 1, 2021
  • Back in the Netherlands: no later than 6 months after departure

Please note: It is not possible to return to the Netherlands after your main residency is withdrawn by the IND. This means that you cannot enter the Netherlands anymore. Consequently, a new visa application (TEV or VVR without MVV) must be submitted, which costs extra time and money for you.


If you have any further questions, please contact Registry Department via registrar@wittenborg.eu.



Question:

COVID-19 Matters: Where can I find the updated information regarding Wittenborg’s policy on COVID-19?

(Last edited: Sunday, 19 December 2021, 12:33 AM)
Answer:

You can follow our up-to-date news by clicking on the following link: 

COVID-19 FAQ (wittenborg.eu)



Question:

Curriculum Plan and Timeline: I have applied for the final year phase 3 in HBA. How can I know the details about my internship period, my work permit as well as the complete curriculum plan?

(Last edited: Tuesday, 16 June 2020, 6:04 PM)
Answer:

You can access and go through all the details including curriculum plan and timeline in the HBA EEG Part 3.

NOTE:

You can access the EEG in the online area after signing in with your student account.


Question:

Dentist: How can I make an appointment to visit the Dentist?

(Last edited: Wednesday, 31 March 2021, 11:42 AM)
Answer:

You can visit www.dentalclinics.nl and register yourself. Once you have registered on their website, you will receive a confirmation email and then you can mention your preferred dates for making an appointment with the dentist.



Question:

Doctor's Appointment: Can I still request a doctor's appointment during the ongoing corona virus crisis?

(Last edited: Tuesday, 6 July 2021, 12:17 PM)
Answer:

Students who are living in Apeldoorn and seeking a doctor's appointment during the ongoing COVID-19 situation need to first send an email to frontdesk@wittenborg.eu.

Students who live in other cities need to arrange the doctor's appointment by themselves. 

Please remember to mention the following details in your email:

  • Your full name and student number
  • Your local telephone number
  • The symptoms you have been experiencing
  • If you have been taking any medication
  • What type of medication
  • How long you have been taking the medication
  • If you have experienced any improvement or change in your health
The Front Desk will call the doctor on your behalf after which you will soon receive a phone call from the doctor's clinic who will provide you with further instructions.

Note: If you have symptoms like cold, runny nose, sneezing, sore throat, constant dry cough, fever, sudden loss of smell or taste, you must contact GGD by making an appointment on https://www.ggdnog.nl/corona/alles-over-corona/coronatest-wanneer-hoe-en-waar

https://www.ggdnog.nl/corona/alles-over-corona/coronatest-wanneer-hoe-en-waar

https://www.ggdnog.nl/corona/alles-over-corona/coronatest-wanneer-hoe-en-waar




Question:

Doctor's Appointment: How can I make an appointment with the Doctor?

(Last edited: Tuesday, 6 July 2021, 12:14 PM)
Answer:

If you live in Apeldoorn, Front Desk will make an appointment on your behalf and inform you once the appointment is confirmed. If you live in any other city, then you need to contact the nearest clinic (Huisarts) to your postal code and arrange the appointment by yourself. 

Students who live in Apeldoorn and need a doctor's appointment should send an email to frontdesk@wittenborg.eu mentioning the following details:

  • Please give an option of 3 days for your availability to go to the doctor's appointment
  • Mention the preferred timings when you can go to see the doctor and we will try our best to book an appointment within your preference( Subject to doctor's availability).
  • Preferably, mention the symptoms you have been experiencing and if you have been taking any medication
  • How long have you been taking the medication and if you have experienced any improvement or change in your health

The Front Desk will make an appointment on your behalf and inform you by email within 48 hours in case of a standard appointment. You need to confirm attendance of the appointment by replying to the appointment email from the Front Desk. For emergency appointments, please go to https://www.wittenborg-online.com/mod/glossary/showentry.php?eid=486  for further instructions.

Note: We will share only your limited and relevant personal information with the General Practitioner in accordance with their requirements for making an appointment.

In the event of you having objections to sharing of your personal information, you can choose to call any General Practitioner and make an appointment on your own.

Useful links to find a General Practitioner in your locality/ city: 

Huisartsen vergelijken? - vind de beste huisarts - Independer

https://www.iamexpat.nl/expat-info/dutch-healthcare-system/general-practitioners-gp-doctors-netherlands

https://www.zorgkaartnederland.nl/huisartsenpraktijk/apeldoorn 

https://www.huisartsenregioapeldoorn.nl/site/huisartsenpraktijken

https://www.zorgkiezer.nl/main.php?action=zorg_results&pagina=huisartsen&plaatsnaam=Apeldoorn







Question:

Drinking Water: Is tap water in the Netherlands safe to drink?

(Last edited: Monday, 29 June 2020, 9:57 AM)
Answer:

Yes, tap water in the whole of the Netherlands is safe to drink. Not only will you save money by not buying bottled water, but you can also help towards keeping the environment clean by reducing plastic waste.


Question:

E-Library: How can I get access to the books online.

(Last edited: Friday, 14 January 2022, 12:04 PM)
Answer:

We use Perlego as main database for our e-library. Students and Staff needs to create an account on Perlego to access the books. A Registration code is required to create an account via Perlego, which has been provided in each Process tutor area. Follow the instructions for account creation in the attached guide.

Always use the link provided in this guide to create your account on Perlego.  Creating an account without using this link will give you a trial access of Perlego for 14 days and thereafter will start asking you for the payment. Therefore, you are always advised to use the link provided in the guide for account creation.


Question:

Education Department- How can I contact the education department?

(Last edited: Thursday, 18 June 2020, 8:58 AM)
Answer:

While the Education Department office is open daily for short questions, for consultations please make an appointment by email to education@wittenborg.eu and you will receive a confirmation within 3 working days.

Contacting Lecturers

All lecturers can be contacted through their Wittenborg email generally by putting their firstnames.lastname@wittenborg.eu


Question:

Email Receipt: Where will I get the submission receipt?

(Last edited: Thursday, 10 February 2022, 10:44 AM)
Answer:

An email receipt is sent to your S#@student.wittenborg.eu account each time the assignment has been submitted on Turnitin.  


Question:

Enrolled Programmes: How can I see the details of enrolled programmes on my results page?

(Last edited: Thursday, 18 June 2020, 9:03 AM)
Answer:

This can be done by clicking the 'Personal details' option on the http://myresults.wittenborg.eu. The 'Personal details' option shows only your active programmes.


Question:

Exam Results: I cannot see my exam results.

(Last edited: Tuesday, 14 July 2020, 9:33 AM)
Answer:

If you cannot find an exam result or grade, please contact Exam Results via this email: examresults@wittenborg.eu or contact your process tutor for further assistance.


Question:

Exam Results: Where can I view my exam marks or results?

(Last edited: Tuesday, 28 April 2020, 1:24 PM)
Answer:

The exam results can be found in http://myresults.wittenborg.eu. Students can click on the 'Study Progress Review' by clicking on the 'Progress' tab.

Steps

  • Go to http://myresults.wittenborg.eu.
  • Log in with your Wittenborg credentials (same as Wittenborg Online & timetable).
  • Click on Progress and choose Only print contributing test results.
  • Select Show on screen to view the results on screen or Download file to download your results.

Note: If results are missing on MyResults, please send an email to examresults@wittenborg.eu



Question:

Exam Review: How is exam review conducted for Type 1/Type 2 ONLINE assignments?

(Last edited: Wednesday, 13 April 2022, 8:13 AM)
Answer:

All students should be given the opportunity to review their marked exam papers.
If a student does not agree with the grade and the feedback given by the faculty member for the online assignment submitted, the student must first contact and discuss it with the faculty member. A formal appeal can be made and sent to examresults@wittenborg.eu where there is further disagreement on the grade. The appeal email must contain the name of the module and name of the relevant examiner and the grounds for the appeal. It is obligatory for the appealing student to enclose all the email correspondences with the lecturer in which their initial appeal was declined. Once the complete formal appeal is received, it will be processed internally, and the student will be notified about the outcome.

As a standard quality control procedure, a moderation process is conducted by the exam committee prior to the results released to students for consistency in grading. And if inefficiencies of grading are found, corrective measures will be taken. This process is put in place to ensure that the students are not disadvantaged. 

Note: Students can only send appeal request within 1 week after receiving the results.




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