DigiD (short for Digital Identification) is a form of online ID that allows you to access many services and government websites in the Netherlands. It is like a digital version of your passport. The DigiD consists of a username and password that are linked to your personal citizen service number (BSN) which you have to apply for via your local municipality. You need your DigiD to do your administration online in the Netherlands. This includes doing your taxes, applying for benefits and allowances, and many other necessary transactions.

How to apply for a DigiD?

You can apply for the DigiD for free on the DigiD website https://www.digid.nl/en/. You need to have your BSN. After filling in the application, you will receive an SMS code on your mobile phone. This is to verify your mobile number. Then you will receive another code via email. This is to verify your email address. Finally, you will receive a letter by post with the final activation code. This is to verify your registered home address and also to ensure security of your final activation code. Use the code to activate your DigiD within 20 days. Activate your DigiD via the DigiD activation webpage https://digid.nl/en/inloggen.

Remember that your DigiD grants access to many aspects of your life online, so you should take care to keep it secret and also not to lose it. If you forget your DigiD username or password, you can visit the DigiD contact page for help https://www.digid.nl/en/contact/

International students have to pay for their medical bills before they can approach the insurance company for reimbursements. This means that for all medical appointments, students have to pay for it first, then, they can submit request for reimbursements (or claims) at the insurance company's website. Make sure you have the receipt for the payment of your medical bills. You may need to upload this receipt as proof of payment.

For AON insurance, paid bills can be reimbursed at the website: https://www.aonstudentinsurance.com/students/en/claims/.

Students who are living in Apeldoorn and seeking a doctor's appointment need to first send an email to frontdesk@wittenborg.eu.

If you live in any other city, then you need to contact the clinic (Huisarts) nearest to your postal code and arrange the appointment by yourself. 

You will be requested to fill in a password encrypted form and send it to the Front Desk. 

Please remember to mention the following details in your form:

• Your last name and initials
• Your date of birth
• BSN number
• Address and Postcode
• Telephone number and email address
• Insurance policy number
• The symptoms you have been experiencing and for how long

For emergency appointments, please go to https://www.wittenborg-online.com/mod/glossary/showentry.php?eid=486  for further instructions.

Note: We will share only your limited and relevant personal information with the General Practitioner in accordance with their requirements for making an appointment.

In the event of you having objections to sharing of your personal information, you can choose to call any General Practitioner and make an appointment on your own.

If you live in Amsterdam, you need to register with a home doctor (GP) as soon as you are settled and make an appointment by yourself when you need medical help. 

Under AON Student Insurance, ICS Complete and ICS Start+ insurance, the maximum insured amount for dental costs to relieve acute dental pain is EUR 350 per insurance year and the maximum insured amount for dental costs due to an accident is EUR 1,100 per insurance year.

For accessing and creating your course timetable please go to https://timetable.wittenborg.eu.

• Login with the same details as for your student email account.
• Find My Timetable, which will still be empty.
• Click on +Add activity.
• Add modules in List Type.

Note:

You can find and add modules in 2 ways. 

1. Per Module, make your own private schedule with modules from different phases and specialisations. 
2. Per Programmes of Study, this automatically selects all the modules relevant for your specialisation & current Phase. After adding all modules for a Programme of study you can always select single modules to add on top of that. 

You should login to Timetable. once you logged in, please follow the steps mentioned in the attached guide

Note: 

The buttons Modules & Programmes of Study can be found at the top of the screen (mobiles), or in the box List Types (computer).

You will be notified of any changes in your classes if you activate the notification setting in your time table. Activating the notifications in your timetable will enable you to keep track of changes in the room and time or cancellation of your classes. You will receive a notification via your student email account. 

To activate the notification, follow the steps below:

At your Timetable page,

• Click the Profile icon on the left side. Mobile users will need to open this column by clicking on the top left icon on the screen and click My Profile in the column.
• Deselect the 'I don’t want to receive notifications' button and enter an email address for notifications. Now you will receive a notification every time there is a room change, cancellation of a lecture or rescheduling of classes!

All Academic year calendars are accessible via the link https://www.wittenborg.eu/downloads.htm. You will find it under the section ‘WUAS Year Planning’

You can also access it in the section 'Student Resources - General Information for all Students' on Wittenborg-online 

We would like to offer our students the opportunity to meet fellow students and staff in an informal way, even before arrival. This is why we suggest joining Wittenborg's Facebook group.

Login or create a Facebook account: www.facebook.com. Search 'Wittenborg Students+Staff+Alumni' on the Facebook website or app. Click 'Join group'. Make sure to provide your s-number, or you will not be allowed to join. You will also not be allowed to join if you use the s-number of a different student than yourself. 

After approval, students can receive the latest information on their personal accounts. If you have sent a request to 'Wittenborg Students+Staff+Alumni' on Facebook and have not received any feedback (approval) for long time (more than 1 week), you can send an email to frontdesk@wittenborg.eu. 

An important step in Wittenborg studies is the internship/work placement and achieving work experience related to your studies at Wittenborg. You can find information pertaining to Work Placement/Internship on the Work Placement (WP) Module online area. You need to first enrol in this module using the enrolment key. It is important that you thoroughly familiarise yourself with the pre-requisites, procedures and instructions before starting the WP/Internship. The Work Placement Handbook (EEG Part 7), which can be found on the online area, contain all the necessary information.

Results details are available for current students in Osiris. All current students will have the option to check their results and transcripts and the option to print it.

• Go to http://myresults.wittenborg.eu. Or click 'Online Library and Resources, My Results' from the top menu bar.
  
• Log in with your Wittenborg credentials (same as WB Online & Timetable).
• Click on Progress and choose Only print contributing test results.
• Select Show on screen to view the results on screen or Download file to download your results.

It can always be a hassle if your post gets misplaced after you have moved abroad. It may also be difficult for your friends or relatives to contact you if you have moved without letting them know in advance. There is a smart way to ensure any lost or misplaced posts by applying for this service on the Postnl website. This will enable all posts to your old address to be automatically redirected to the new address abroad. This service from Postnl is free of charge. 

To avoid confusion because the website is mainly in Dutch, there is the option of visiting a Postnl office in your area and activating this service.

You can apply for this service online by visiting their Postnl website at: https://www.postnl.nl/ontvangen/post-doorsturen/doorzendservice/.

Almost all non-Dutch passport holders who will stay in the Netherlands for more than 3 months are obliged to make an appointment at GGD "Gemeentelijke Gezondheidsdienst” (Area Health Service) to undergo a checkup for TBC (Tuberculosis). Wittenborg Administration checks whether students are obliged to have the TB test or not, and you will be informed accordingly. If you live in Amsterdam, you can make an appointment on your own. 

If you live in another city, you can search online the nearest hospital that offers TB test screening.

Most non-EU students and students from some other countries do not need to have a tuberculosis test. You can click on the following link to find out which countries' nationals are exempt from the test https://ind.nl/Formulieren/7144.pdf

For students who live in Amsterdam, please note that you can only be seen if you have an appointment. You can call 020-555 5240 Monday to Friday, between 09:00 and 11:00, and between 13:30 and 16:30.

Note: 

Please complete the referral form before you make an appointment. Here is the link: https://ind.nl/en/forms/7604.pdf

Starting from Block 2 (2020-2021), for retakes: students are NOT allowed to revise their original assigments submitted at the end of the respective teaching block. They must hand in a ‘new’ assignment. The retake submission will be based on the same exam Type 2 instructions provided during the teaching block but using a different topic/case/context/company etc.

There are however, exceptions to this rule:
The pedagogical and didactical requirements necessitate that students of the following modules can submit a revised version of the same assessment in the subsequent retake block. If the students do not pass the module in the retake block, they will be required to attempt the module during the next delivery and submit the module assignment (exam Type 2) as per the module instructions.

Bachelor's Programmes
1. Project Management Basics
2. Marketing Research
3. Marketing Plan
4. Business Plan
5. Work Placement
6. Graduation Assignment/Final Project
7. Research Methodology & Quantitative Methods
8. Hospitality Design and the Environment

MBA Programme
1. Research Methodology
2. Graduation Assignment/Final Project

MBM Programme
1. Research Methodology
2. Graduation Assignment/Final Project
3. Professional Enquiry
4. Professional-Based learning

If students have questions about a section in the EEG, they can contact their process tutor to guide them. Process tutors will be allocated by Wittenborg and during the Introduction Week, students will be informed on how to contact their process tutor, to make an appointment.

Before students arrive at Wittenborg, we recommend reading a few sections of the EEG to get an impression of the education system at our university. The following sections are recommended:

• Part 2: Education Guide
• Part 3: Programme curriculum- Specialisation-related curriculum
• Part 4: Practical information guide- Grading system in the Netherlands, Attendance & exams – important notice

In order to graduate, students have to complete all European Credit (EC) modules. Once all ECs are achieved and you have passed the GA Oral Defence, you will be invited to the graduation ceremony by the Events Coordinator, via email.

In the email, you will find all information and instructions pertaining to the ceremony. Please follow all instructions given in the email. Among others, you will be required to:

1) Provide information on your guest list (the number of guests who will be attending the ceremony)

2) Complete the graduation questionnaire

3) Submit a photograph of yourself. This photograph will be shown on the screen during the ceremony.

There are two graduation ceremonies per year. One in February and the other is held in July. Students who graduate in blocks 1, 2 & 3 will be invited to the winter graduation (in February). Students who graduate in blocks 5, 6 & 7 will be invited to the summer graduation (in July).

Note:

Students can invite their family members to come to the graduation ceremony. A graduation ceremony signifies a close to your study journey at Wittenborg. It is a day full of joy, and the perfect opportunity to see your fellow graduates one more time and celebrate your graduation together.

No prinitng facility is available at the University premises. The recommended place for printing/copying/binding is CopyService Apeldoorn in the city centre. 

Please note that we have activated Multi-Factor Authentication (MFA) on all Wittenborg accounts. You have to login via text on your phone or Authenticator app. Please refer to the attached document on how to activate your MFA. 

There are other possible reasons why you cannot access your account, besides the MFA activation. The 3 most common reasons are as follows:

• Entering the wrong password: A password may have been changed recently or the student may have simply entered the wrong password. Passwords are case sensitive.
• Inactivity for a long period of time: If a student does not access his/her student account for a few months, the account will be blocked. The account has to be re-setted. Please contact Wittenborg Helpdesk to help reset the account. Helpdesk or Front Desk will send to the student’s alternative email information to have the account reset.
• Outstanding invoice tuition fee: If a student has not yet paid the tuition fees, the student’s account will be blocked. The account will be reactivated once the outstanding tuition fees have been paid.

Sometimes there are technical issues with your account. Please contact ict@wittenborg.eu or Helpdesk to assist you further. 

If any question remains, students can contact the front desk for support. This can be done either via an email to frontdesk@wittenborg.eu or by phone: (088) 6672688.

Source: A Password is not enough...we are starting to implement multi-factor authentication (sharepoint.com)

IBAN stands for International Bank Account Number and is a number attached to all accounts in the EU countries. It is made up of a unique code that identifies the country in which the account is opened, the account holder's bank and the account number. The IBAN helps to make the process of cross-border payments easier and faster. The bank assigns an IBAN to your account. You need to use the IBAN when sending interbank transfers or wiring money from one bank account to another, especially across international borders.

The structure of the IBAN is as follows: The country code NL / 2-digit control number / 4 letters that identify the bank / 10 digits, which consist of the current account number supplemented with zeros.

Example of a Dutch IBAN:  NL73 INGB 123 456 78 00