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Wednesday, 24 April 2024, 3:41 PM
Site: Welcome to Wittenborg Online
Module: Welcome to Wittenborg Online (Wittenborg Online)
Glossary: FAQ Studying @ Wittenborg
COVID19 - FAQ SUPPORT FOR STUDENTS
Question:

Assignment Submission: Will I get an extension in assignment submissions if the quality of Internet in my home country is poor?

(Last edited: Friday, 14 January 2022, 3:12 PM)
Answer:

 

There is no extension of deadline for submitting assignments online. It is the student's responsibility to submit the assignment on time. Many problems can surface at the last minute, such as technical glitches, failed internet connection, system or software failure etc.

It is better to upload your assignment one or two days before the deadline, so that in case you encounter technical problems, you have sufficient time to find alternative ways to submit your assignment. If the internet connection in your area is weak or unstable, it is best to find a library or a computer shop as an alternative. 

If you are still not able to solve your technical issue, please contact Helpdesk at least 30 minutes before the deadline, with the name of the module assignment and screenshot(s) of the exact technical issue. Request put after the deadline will not be attended to.

Question:

Exam Type 1: How will Exam Type 1 be conducted?

(Last edited: Friday, 26 August 2022, 9:03 PM)
Answer:

All modules with Type 1 examinations will be 'Written Examinations under Invigilation'. This means that students have to be present physically in the classroom on the stipulated day and time to take the examination. Students can check their time-table for the actual date, time and venue of the examination.

More details about Type 1 or Type 2 examinations can be obtained from the EEG Part 5: General Assessment Policy.

Question:

Insurance Coverage: What costs does my AON Student insurance cover?

(Last edited: Thursday, 20 May 2021, 7:51 AM)
Answer:

Wittenborg works with AON, one of the largest insurance companies in the world, to ensure our students get a quality insurance service. Wittenborg students are covered by the most comprehensive package of AON Complete+.

Examples of AON Student Insurance coverage are:  

  • Emergency repatriation (e.g. in the event of unexpectedly having to return to your home country)
  • Private liability (e.g. a bike accident damaging a car in the process)
  • Home contents and personal property, including baggage (e.g. theft from your room, loss of suitcase during a trip)
  • Accidents (e.g. disability through an accident)
  • Legal aid (e.g. conflict with a landlord)  
  •  Your AON Student Insurance offers worldwide coverage for a period of at most eight consecutive weeks during a temporary stay outside your destination country, also in your home country, in connection with a trip.

Below you can find more detailed documents about your insurance:

Product information

Policy term and conditions

Summary of insured amounts

Aon Student Insurance (Claims)


Question:

Insurance: Does AON Complete+. cover mental health care?

(Last edited: Monday, 8 March 2021, 6:02 PM)
Answer:

The insurance covers a maximum. of 9 treatments per Insured year, provided the insured person has been referred by a qualified physician for treatment. Treatment is provided by a first-line Psychiatrist or Psychologist. The insurance provides cover for Psychotherapy if permission has been granted in advance by the Insurer. You will be informed about this by Aon.  

Pre-existing conditions are also covered provided that the student is fit to study. If more treatments are necessary, permission for this must be requested from the Insurer in advance based on a treatment plan from the Insured Person’s practitioner. The Insurer’s Medical Adviser will assess the treatment plan and the Medical Need for further treatment.


Question:

Residence Permit Expired: What should I do if my residence permit has expired but I cannot leave the Netherlands at this moment?

(Last edited: Tuesday, 14 July 2020, 10:04 AM)
Answer:

Submit an extension application at the IND desk where possible. If this is not possible, you can ask for a return decision at the counter. With a return decision, you then have an additional 28 days to leave the country. You can make appointments at the counter in the usual way, but bear in mind the currently limited services at the IND counters.



Question:

Residence Permit: How will it affect my student residence permit if I decide to stay outside of the Netherlands?

(Last edited: Thursday, 29 December 2022, 3:27 PM)
Answer:

When you are holding a residence permit for study purpose, you may stay outside the Netherlands for a maximum of 6 months in a row or 3 years in a row each year for a maximum of 4 months in a row. 

As of 19-03-2021, the flexibility introduced by IND after COVID-19 that made it possible for the students to stay outside the Netherlands for a maximum of 12 months, comes to an end. Accordingly, the student who stays outside the Netherlands for more than 6 months is considered that he/she moved his/her main residence unless it is demonstrated in that individual case that student could not return to the Netherlands earlier due to unforeseeable circumstances, i.e. “force majeure”.

A student who relocates his/her main residence loses the right to the residence permit.

When should I come back?

  • Departure: between March 2020 and September 1, 2020
  • Back in the Netherlands: maximum 12 months after departure
  • Departure: between 1 September 2020 and 1 March 2021
  • Back in the Netherlands: no later than 1 September 2021
  • Departure: after March 1, 2021
  • Back in the Netherlands: no later than 6 months after departure

Please note: It is not possible to return to the Netherlands after your main residency is withdrawn by the IND. This means that you cannot enter the Netherlands anymore. Consequently, a new visa application (TEV or VVR without MVV) must be submitted, which costs extra time and money for you.


If you have any further questions, please contact Registry Department via registrar@wittenborg.eu.


Question:

Residence Permit: How will travelling back to my home country affect my residence permit?

(Last edited: Friday, 21 January 2022, 4:35 PM)
Answer:

  • You stay outside the Netherlands for more than 6 months in a row. due to circumstances beyond your control.

  • For 3 consecutive years you have been outside the Netherlands for more than 4 months in a row. The IND only counts these 4 months per calendar year (January to December).  We do not add up individual periods you spend abroad over these 3 years. You have moved the centre of your activities abroad. This means that you cannot prove that you carry out most of your activities in the Netherlands. The IND looks at this case by case.

For detailed info, please check via: https://ind.nl/en/Pages/main-residence.aspx.

 

Question:

Travel Information: Do I need to inform the university if I have travelled back to my country?

(Last edited: Monday, 29 June 2020, 4:35 PM)
Answer:

Yes, students who have travelled back to their home country and/or have specific questions for their process tutors on study progress, should fill in the Form (http://tiny.cc/y6nslz). The process tutor will get back to you as soon as possible


Question:

Vaccination: Can I be vaccinated in the Netherlands with my MVV visa/ Residence Permit?

(Last edited: Monday, 16 August 2021, 9:23 AM)
Answer:

Yes, for more information check the Dutch Vaccination Program:

https://prikkenzonderafspraak.rijksoverheid.nl/nl/

Question:

Vaccination: Getting proof of vaccination after being vaccinated outside the Netherlands

(Last edited: Monday, 18 October 2021, 4:20 PM)
Answer:

If you have been vaccinated out of the Netherlands or EU and need proof of vaccination (QR code), you can refer to the page below for the instruction on how to get this proof in the Netherlands. 

https://www.government.nl/topics/coronavirus-covid-19/covid-certificate/proof-of-vaccination/vaccinated-outside-the-netherlands


Question:

Virtual Events: I am interested participating in the virtual events. What steps should I follow?

(Last edited: Tuesday, 30 June 2020, 8:54 AM)
Answer:

You may join the event that you are interested in by following the steps below.
 

Monday DanceFit with Wilma Albertus: LINK Update your Facebook info and show that you are one of Wittenborg's current students or staff for speedy approval. 

#WorkoutWednesday with Sepanta Zamani: LINK  

#FridayLunch chit-chat with students, teachers and other Wittenborg staff: LINK

Note:

Please send an email to communication@wittenborg.eu for the ID and password to join an event.

Disclaimer:   

The video platform Zoom is being used for this non-educational, online-socialising event. Zoom collects user details and shares them with third parties. Wittenborg cannot be held liable in any way for Zoom’s data collection. For more information, please read: https://www.wittenborg.eu/wuas-abandons-using-videoconferencing-tool-zoom-due-privacy-fears.htm

 

Question:

Work Placement/Internship: Can I replace Work Placement credits with other modules?

(Last edited: Wednesday, 1 September 2021, 3:39 PM)
Answer:

Replacement of credits is ONLY applicable for Direct Entry Final Year students. Students can take modules from phase 2 in their own specialisation and/or phase 3 modules from other specialisations to replace the Work Placement with equivalent ECs. Please notice that students cannot choose modules and specialisation across different campuses (e.g. Apeldoorn students cannot choose EBA modules offered in Amsterdam). Students must make an agreement for possible modules with their process tutor. Once the modules have been chosen, the student needs to send an email to examresults@wittenborg.eu and CC process tutor with the subject: Replace Work Placement_snumber or Replace In-company Training. List the modules with the full module name and module code in the email.


CURRENT STUDENT SUPPORT
Question:

Academic Calendar: How can I find the academic year calendar?

(Last edited: Tuesday, 4 April 2023, 2:15 PM)
Answer:

All Academic year calendars are accessible via the link https://www.wittenborg.eu/downloads.htm. You will find it under the section ‘WUAS Year Planning’

You can also access it in the section 'Student Resources - General Information for all Students' on Wittenborg-online 

 

 

Question:

Account Access: Why can't I access my online student account?

(Last edited: Friday, 14 January 2022, 3:14 PM)
Answer:

 

Please note that we have activated Multi-Factor Authentication (MFA) on all Wittenborg accounts. You have to login via text on your phone or Authenticator app. Please refer to the attached document on how to activate your MFA. 

There are other possible reasons why you cannot access your account, besides the MFA activation. The 3 most common reasons are as follows:

  • Entering the wrong password: A password may have been changed recently or the student may have simply entered the wrong password. Passwords are case sensitive.
  • Inactivity for a long period of time: If a student does not access his/her student account for a few months, the account will be blocked. The account has to be re-setted. Please contact Wittenborg Helpdesk to help reset the account. Helpdesk or Front Desk will send to the student’s alternative email information to have the account reset.
  • Outstanding invoice tuition fee: If a student has not yet paid the tuition fees, the student’s account will be blocked. The account will be reactivated once the outstanding tuition fees have been paid.

Sometimes there are technical issues with your account. Please contact ict@wittenborg.eu or Helpdesk to assist you further. 

If any question remains, students can contact the front desk for support. This can be done either via an email to frontdesk@wittenborg.eu or by phone: (088) 6672688.

Source: A Password is not enough...we are starting to implement multi-factor authentication (sharepoint.com)

Question:

Additional Modules: How can I register for additional modules other than my own specialisation?

(Last edited: Tuesday, 4 April 2023, 3:14 PM)
Answer:

You can register for modules other than your own specialisation, by following the same procedures as when you enrol for your own module; i.e. you need the enrolment key and to go to the respective areas. If you have trouble enrolling, please send a request to Helpdesk in order to get things sorted.

Question:

Assignment Deadline: When is the deadline to submit my Type 2 Exams? What happens if I miss a deadline to upload an assignment on Turnitin?

(Last edited: Wednesday, 9 February 2022, 11:54 AM)
Answer:

 

The deadlines to upload assignments are clearly shown in the Module Guide, the Online Module course area and in the Turnitin submission page. The upload area is visible to everyone who is enrolled at the online module area of the course. Please take note that the responsibility of checking the assignment submission deadline lies on the student. So always check the Module Online Area.

You also need to consider the difference in the time zone that you are located in (for those who are not physically present in the Netherlands). Rules and regulations regarding deadlines to upload assignments at Turnitin are clearly indicated in the EEG guide of Wittenborg (Part 5 - General Assessment Policy).

Should you face any technical issues, you need to contact Helpdesk at least 30 minutes before the deadline with the assignment and screenshot(s) of the exact technical issue. Requests put after the deadline will not be attended to.

If you miss the deadline to upload an assignment on Turnitin, you will have to wait for the next retake opportunity.

Retakes can only be done when a student has attempted the normal exam (1st attempt).

Note:

You are highly advised not to upload your assignment in the last minute.

Source: EEG Part 5 - General Assessment Policy

Question:

Assignment Submission: What should I do if I have uploaded the wrong assignment?

(Last edited: Tuesday, 20 June 2023, 2:15 PM)
Answer:

Turnitin at Wittenborg allows you to resubmit your assignment multiple times by overwriting the previous submissions, until the due date. This means that if you have submitted a wrong document, you can resubmit again by uploading the correct document. The newly uploaded document will overwrite the previous one. You can resubmit multiple times until the deadline. This feature of overwriting previous submissions ensures that your module teacher will only receive the latest submission for checking.

If you check that you submitted the wrong paper after the deadline has passed, the helpdesk cannot make any changes and you will not be eligible for a retake block.

Question:

Assignment Submission: When can I submit my assignment?

(Last edited: Friday, 14 January 2022, 3:13 PM)
Answer:

 

The window period to upload assignments is open at least two weeks in advance of the due date. Avoid uploading your assignment at the last minute. Make sure to upload the assignment a day earlier to avoid complications such as technical glitches, lost internet connection, system overload etc. Submitting your assignment early also helps you to view your Similarity Index Report and ensure that the similarity index is below the 20% limit set by Wittenborg (Refer to EEG for more details). This allows you time to amend your assignment if necessary.
 
In case of technical issues, contact Helpdesk at least 30 minutes before the deadline, with the name of the module and screenshot(s) of the exact technical issue. Request put after the deadline will not be attended to.
 
Source: EEG Part 5 - General Assessment Policy

 

Question:

Assignment Submission: Will I get an extension in assignment submissions if the quality of Internet in my home country is poor?

(Last edited: Friday, 14 January 2022, 3:12 PM)
Answer:

 

There is no extension of deadline for submitting assignments online. It is the student's responsibility to submit the assignment on time. Many problems can surface at the last minute, such as technical glitches, failed internet connection, system or software failure etc.

It is better to upload your assignment one or two days before the deadline, so that in case you encounter technical problems, you have sufficient time to find alternative ways to submit your assignment. If the internet connection in your area is weak or unstable, it is best to find a library or a computer shop as an alternative. 

If you are still not able to solve your technical issue, please contact Helpdesk at least 30 minutes before the deadline, with the name of the module assignment and screenshot(s) of the exact technical issue. Request put after the deadline will not be attended to.

Question:

Attendance: How do I know if module attendance is compulsory?

(Last edited: Friday, 26 August 2022, 8:40 PM)
Answer:

From academic year 2022-2023 (starting Monday, 29 August 2022), there is 75% obligatory class attendance for all modules for all programmes. Students will NOT be allowed to take the exams if they do not obtain 75% class attendance.

You can refer to the EEG Part 5: General Assessment Policy for more information.