There is no extension of deadline for submitting assignments online. It is the student's responsibility to submit the assignment on time. Many problems can surface at the last minute, such as technical glitches, failed internet connection, system or software failure etc.

It is better to upload your assignment one or two days before the deadline, so that in case you encounter technical problems, you have sufficient time to find alternative ways to submit your assignment. If the internet connection in your area is weak or unstable, it is best to find a library or a computer shop as an alternative. 

If you are still not able to solve your technical issue, please contact Helpdesk at least 30 minutes before the deadline, with the name of the module assignment and screenshot(s) of the exact technical issue. Request put after the deadline will not be attended to.

Wittenborg works with AON, one of the largest insurance companies in the world, to ensure our students get a quality insurance service. Wittenborg students are covered by the most comprehensive package of AON Complete+.

Examples of AON Student Insurance coverage are:  

• Emergency repatriation (e.g. in the event of unexpectedly having to return to your home country)
• Private liability (e.g. a bike accident damaging a car in the process)
• Home contents and personal property, including baggage (e.g. theft from your room, loss of suitcase during a trip)
• Accidents (e.g. disability through an accident)
• Legal aid (e.g. conflict with a landlord)  
•  Your AON Student Insurance offers worldwide coverage for a period of at most eight consecutive weeks during a temporary stay outside your destination country, also in your home country, in connection with a trip.
  

Below you can find more detailed documents about your insurance:

Product information

Policy term and conditions

Summary of insured amounts

Aon Student Insurance (Claims)

Submit an extension application at the IND desk where possible. If this is not possible, you can ask for a return decision at the counter. With a return decision, you then have an additional 28 days to leave the country. You can make appointments at the counter in the usual way, but bear in mind the currently limited services at the IND counters.

When you are holding a residence permit for study purpose, you may stay outside the Netherlands for a maximum of 6 months in a row or 3 years in a row each year for a maximum of 4 months in a row. 

As of 19-03-2021, the flexibility introduced by IND after COVID-19 that made it possible for the students to stay outside the Netherlands for a maximum of 12 months, comes to an end. Accordingly, the student who stays outside the Netherlands for more than 6 months is considered that he/she moved his/her main residence unless it is demonstrated in that individual case that student could not return to the Netherlands earlier due to unforeseeable circumstances, i.e. “force majeure”.

A student who relocates his/her main residence loses the right to the residence permit.

When should I come back?

• Departure: between March 2020 and September 1, 2020
• Back in the Netherlands: maximum 12 months after departure
• Departure: between 1 September 2020 and 1 March 2021
• Back in the Netherlands: no later than 1 September 2021
• Departure: after March 1, 2021
• Back in the Netherlands: no later than 6 months after departure

Please note: It is not possible to return to the Netherlands after your main residency is withdrawn by the IND. This means that you cannot enter the Netherlands anymore. Consequently, a new visa application (TEV or VVR without MVV) must be submitted, which costs extra time and money for you.

If you have any further questions, please contact Registry Department via registrar@wittenborg.eu.

• You stay outside the Netherlands for more than 6 months in a row. due to circumstances beyond your control.

• For 3 consecutive years you have been outside the Netherlands for more than 4 months in a row. The IND only counts these 4 months per calendar year (January to December).  We do not add up individual periods you spend abroad over these 3 years. You have moved the centre of your activities abroad. This means that you cannot prove that you carry out most of your activities in the Netherlands. The IND looks at this case by case.

For detailed info, please check via: https://ind.nl/en/Pages/main-residence.aspx.

Yes, students who have travelled back to their home country and/or have specific questions for their process tutors on study progress, should fill in the Form (http://tiny.cc/y6nslz). The process tutor will get back to you as soon as possible

Yes, for more information check the Dutch Vaccination Program:

https://prikkenzonderafspraak.rijksoverheid.nl/nl/

If you have been vaccinated out of the Netherlands or EU and need proof of vaccination (QR code), you can refer to the page below for the instruction on how to get this proof in the Netherlands. 

https://www.government.nl/topics/coronavirus-covid-19/covid-certificate/proof-of-vaccination/vaccinated-outside-the-netherlands

Replacement of credits is ONLY applicable for Direct Entry Final Year students. Students can take modules from phase 2 in their own specialisation and/or phase 3 modules from other specialisations to replace the Work Placement with equivalent ECs. Please notice that students cannot choose modules and specialisation across different campuses (e.g. Apeldoorn students cannot choose EBA modules offered in Amsterdam). Students must make an agreement for possible modules with their process tutor. Once the modules have been chosen, the student needs to send an email to examresults@wittenborg.eu and CC process tutor with the subject: Replace Work Placement_snumber or Replace In-company Training. List the modules with the full module name and module code in the email.

All Academic year calendars are accessible via the link https://www.wittenborg.eu/downloads.htm. You will find it under the section ‘WUAS Year Planning’

You can also access it in the section 'Student Resources - General Information for all Students' on Wittenborg-online 

Please note that we have activated Multi-Factor Authentication (MFA) on all Wittenborg accounts. You have to login via text on your phone or Authenticator app. Please refer to the attached document on how to activate your MFA. 

There are other possible reasons why you cannot access your account, besides the MFA activation. The 3 most common reasons are as follows:

• Entering the wrong password: A password may have been changed recently or the student may have simply entered the wrong password. Passwords are case sensitive.
• Inactivity for a long period of time: If a student does not access his/her student account for a few months, the account will be blocked. The account has to be re-setted. Please contact Wittenborg Helpdesk to help reset the account. Helpdesk or Front Desk will send to the student’s alternative email information to have the account reset.
• Outstanding invoice tuition fee: If a student has not yet paid the tuition fees, the student’s account will be blocked. The account will be reactivated once the outstanding tuition fees have been paid.

Sometimes there are technical issues with your account. Please contact ict@wittenborg.eu or Helpdesk to assist you further. 

If any question remains, students can contact the front desk for support. This can be done either via an email to frontdesk@wittenborg.eu or by phone: (088) 6672688.

Source: A Password is not enough...we are starting to implement multi-factor authentication (sharepoint.com)

You can register for modules other than your own specialisation, by following the same procedures as when you enrol for your own module; i.e. you need the enrolment key and to go to the respective areas. If you have trouble enrolling, please send a request to Helpdesk in order to get things sorted.

The deadlines to upload assignments are clearly shown in the Module Guide, the Online Module course area and in the Turnitin submission page. The upload area is visible to everyone who is enrolled at the online module area of the course. Please take note that the responsibility of checking the assignment submission deadline lies on the student. So always check the Module Online Area.

You also need to consider the difference in the time zone that you are located in (for those who are not physically present in the Netherlands). Rules and regulations regarding deadlines to upload assignments at Turnitin are clearly indicated in the EEG guide of Wittenborg (Part 5 - General Assessment Policy).

Should you face any technical issues, you need to contact Helpdesk at least 30 minutes before the deadline with the assignment and screenshot(s) of the exact technical issue. Requests put after the deadline will not be attended to.

If you miss the deadline to upload an assignment on Turnitin, you will have to wait for the next retake opportunity.

Note:

You are highly advised not to upload your assignment in the last minute.

Source: EEG Part 5 - General Assessment Policy

Turnitin at Wittenborg allows you to resubmit your assignment multiple times by overwriting the previous submissions, until the due date. This means that if you have submitted a wrong document, you can resubmit again by uploading the correct document. The newly uploaded document will overwrite the previous one. You can resubmit multiple times until the deadline. This feature of overwriting previous submissions ensures that your module teacher will only receive the latest submission for checking.

If you check that you submitted the wrong paper after the deadline has passed, the helpdesk cannot make any changes and you will not be eligible for a retake block.

There is no extension of deadline for submitting assignments online. It is the student's responsibility to submit the assignment on time. Many problems can surface at the last minute, such as technical glitches, failed internet connection, system or software failure etc.

It is better to upload your assignment one or two days before the deadline, so that in case you encounter technical problems, you have sufficient time to find alternative ways to submit your assignment. If the internet connection in your area is weak or unstable, it is best to find a library or a computer shop as an alternative. 

If you are still not able to solve your technical issue, please contact Helpdesk at least 30 minutes before the deadline, with the name of the module assignment and screenshot(s) of the exact technical issue. Request put after the deadline will not be attended to.

From academic year 2022-2023 (starting Monday, 29 August 2022), there is 75% obligatory class attendance for all modules for all programmes. Students will NOT be allowed to take the exams if they do not obtain 75% class attendance.

You can refer to the EEG Part 5: General Assessment Policy for more information.

IBAN stands for International Bank Account Number and is a number attached to all accounts in the EU countries. It is made up of a unique code that identifies the country in which the account is opened, the account holder's bank and the account number. The IBAN helps to make the process of cross-border payments easier and faster. The bank assigns an IBAN to your account. You need to use the IBAN when sending interbank transfers or wiring money from one bank account to another, especially across international borders.

The structure of the IBAN is as follows: The country code NL / 2-digit control number / 4 letters that identify the bank / 10 digits, which consist of the current account number supplemented with zeros.

Example of a Dutch IBAN:  NL73 INGB 123 456 78 00

If you wish to speak to any of the Wittenborg staff, please invite them for an appointment using the Outlook Calendar. You can find the email addresses of all staff in your Outlook address book.

If you want to make an appointment with your process tutor, you need to fill in the form provided to you in your process tutor area.

In the attached document you will find a detailed guide.

Please note that the meetings with your process tutor are only online and will be held on MS Teams. 

Source: Course: Student Resources - General Information for all Students |STU001| (wittenborg-online.com)

No lessons are facilitated online from academic year 2022-2023. 

Wittenborg is an experiential institute, thus, students need to physically interact with each other. The teachers will conduct all lessons in the classrooms and the study materials will be available for students via the online course areas on Wittenborg-Online, as usual. Note that no lessons will be streamed live.

At Wittenborg, students signed up for a programme that is planned and offered with lessons, projects, and other educational activities delivered in-campus on full-time basis. Therefore, all students are expected to effectively participate in the classes and fulfil all study requirements.

If you have travelled outside the Netherlands for mitigating reasons (e.g medical) please note that you are eligible to request for Leave of absence/study freeze. You can find more information on this in the FAQs. https://www.wittenborg-online.com/mod/glossary/showentry.php?eid=848

1. If you move within or to the municipality of Apeldoorn, you are legally obliged to inform the city hall. 

a.       Firstly, please send us your new address by writing to frontdesk@wittenborg.eu

b.       Secondly, you need to change your address online with your DigiD code.  Completing this process is your own responsibility.

The following link is the page on the city hall website, which informs how to change your address online. 

https://iburgerzaken.apeldoorn.nl/gaas-web/server/continue/StartVerhuizing;jsessionid=8C22DB3273EA4687ACA6B5DB4096CB48#burgerzaken

Note:

You must inform the municipality of your change of address anywhere between 4 weeks prior to moving and 5 days after moving. The moving date that you provide will be treated as the day on which your address changed. If you inform the municipality more than 5 days after moving, the date on which you inform the municipality will be treated as the moving date. Municipalities can impose a fine of up to €325 if you do not inform them in time of important changes to your personal information.

You will be notified of any changes in your classes if you activate the notification setting in your time table. Activating the notifications in your timetable will enable you to keep track of changes in the room and time or cancellation of your classes. You will receive a notification via your student email account. 

To activate the notification, follow the steps below:

At your Timetable page,

• Click the Profile icon on the left side. Mobile users will need to open this column by clicking on the top left icon on the screen and click My Profile in the column.
• Deselect the 'I don’t want to receive notifications' button and enter an email address for notifications. Now you will receive a notification every time there is a room change, cancellation of a lecture or rescheduling of classes!

You can communicate with Wittenborg teachers and staff via Email, Teams or Phone. Teachers usually provide their email addresses to students during the first lesson, so do take down their email addresses when given. Additionally, you can find email addresses of Wittenborg staff in your Outlook address book. You can also find the teachers/staff by typing their names in Teams and you can directly communicate with them.

If you are unsure, you can always contact front desk for help at frontdesk@wittenborg.eu.

All students are required to use their Wittenborg student email with S#@student.wittenborg.eu for any official communication. 

Note:

In relation to the GDPR (General Data Protection Regulation) it is essential that students only send university-related material and emails through the official student email account (@student.wittenborg.eu).

Source: The EEG Part 4 - Practical Information Guide

You can access and go through all the details including curriculum plan and timeline in the HBA EEG Part 3.

NOTE:

You can access the EEG in the online area after signing in with your student account.

You can visit https://www.dentalclinics.nl/dentist/ and register yourself. Once you have registered on their website, you will receive a confirmation email and then you can mention your preferred dates for making an appointment with the dentist.

Students who are living in Apeldoorn and seeking a doctor's appointment need to first send an email to frontdesk@wittenborg.eu.

If you live in any other city, then you need to contact the clinic (Huisarts) nearest to your postal code and arrange the appointment by yourself. 

You will be requested to fill in a password encrypted form and send it to the Front Desk. 

Please remember to mention the following details in your form:

• Your last name and initials
• Your date of birth
• BSN number
• Address and Postcode
• Telephone number and email address
• Insurance policy number
• The symptoms you have been experiencing and for how long

For emergency appointments, please go to https://www.wittenborg-online.com/mod/glossary/showentry.php?eid=486  for further instructions.

Note: We will share only your limited and relevant personal information with the General Practitioner in accordance with their requirements for making an appointment.

In the event of you having objections to sharing of your personal information, you can choose to call any General Practitioner and make an appointment on your own.

If you live in Amsterdam, you need to register with a home doctor (GP) as soon as you are settled and make an appointment by yourself when you need medical help. 

Yes, tap water in the whole of the Netherlands is safe to drink. Not only will you save money by not buying bottled water, but you can also help towards keeping the environment clean by reducing plastic waste.

We have partnered with Perlego, EBSCO, Willey, Vital Source, and other publishers to ensure over 1,000,000 different titles of books and over 2,000,000 journal articles are available for our students and teachers. Students and staff can access these resources via the "Online Library Resources" on Wittenborg-Online. A special search function is created in this page to search all journal articles in our database (see Figure 1 below).

Moreover, together with our partner, EBSCO we have developed a special widget on EBSCO search engine which will also assist you to find articles on open source publishers such as Google Scholar  (see Figure 2 below).. We highly recommend students to use these resources before browsing through other external sources for the same articles or books.  

Figure 1

Figure 2

While the Education Department office is open daily for short questions, for consultations please make an appointment by email to education@wittenborg.eu and you will receive a confirmation within 3 working days.

Contacting Lecturers

All lecturers can be contacted through their Wittenborg email generally by putting their firstnames.lastname@wittenborg.eu

An email receipt is sent to your S#@student.wittenborg.eu account each time the assignment has been submitted on Turnitin.  

This can be done by clicking the 'Personal details' option on the http://myresults.wittenborg.eu. The 'Personal details' option shows only your active programmes.

If you cannot find an exam result or grade, please contact Exam Results via this email: examresults@wittenborg.eu or contact your process tutor for further assistance.

The exam results can be found in http://myresults.wittenborg.eu. Students can click on the 'Study Progress Review' by clicking on the 'Progress' tab.

Steps

• Go to http://myresults.wittenborg.eu.
  
• Log in with your Wittenborg credentials (same as Wittenborg Online & timetable).
• Click on Progress and choose Only print contributing test results.
• Select Show on screen to view the results on screen or Download file to download your results.

Note: If results are missing on MyResults, please send an email to examresults@wittenborg.eu

All students should be given the opportunity to review their marked exam papers.
If a student does not agree with the grade and the feedback given by the faculty member for the online assignment submitted, the student must first contact and discuss it with the faculty member. A formal appeal can be made and sent to examresults@wittenborg.eu where there is further disagreement on the grade. The appeal email must contain the name of the module and name of the relevant examiner and the grounds for the appeal. It is obligatory for the appealing student to enclose all the email correspondences with the lecturer in which their initial appeal was declined. Once the complete formal appeal is received, it will be processed internally, and the student will be notified about the outcome.

As a standard quality control procedure, a moderation process is conducted by the exam committee prior to the results released to students for consistency in grading. And if inefficiencies of grading are found, corrective measures will be taken. This process is put in place to ensure that the students are not disadvantaged. 

Note: Students can only send appeal request within 1 week after receiving the results.

We would like to offer our students the opportunity to meet fellow students and staff in an informal way, even before arrival. This is why we suggest joining Wittenborg's Facebook group.

Login or create a Facebook account: www.facebook.com. Search 'Wittenborg Students+Staff+Alumni' on the Facebook website or app. Click 'Join group'. Make sure to provide your s-number, or you will not be allowed to join. You will also not be allowed to join if you use the s-number of a different student than yourself. 

After approval, students can receive the latest information on their personal accounts. If you have sent a request to 'Wittenborg Students+Staff+Alumni' on Facebook and have not received any feedback (approval) for long time (more than 1 week), you can send an email to frontdesk@wittenborg.eu. 

Unfortunately Wittenborg does not provide assistance with this procedure. Additionally, student housing is afforded only to students who are fully registered at Wittenborg.

Students who wish to bring along their family members can apply for a dependent visa at the IND (Immigratie en Naturalisatiedienst). More information about the conditions and requirements for this visa can be obtained via the IND website at Family | Immigration and Naturalisation Service (IND).

Please see below the flowchart for the procedure of GAs/Final Projects.

Source: www.wittenborg-online.com

There are two graduation ceremonies per year. One in February and the other is held in July. Students who graduate in blocks 1, 2 & 3 will be invited to the winter graduation (in February). Students who graduate in blocks 5, 6 & 7 will be invited to the summer graduation (in July).

Note:

Students can invite their family members to come to the graduation ceremony. A graduation ceremony signifies a close to your study journey at Wittenborg. It is a day full of joy, and the perfect opportunity to see your fellow graduates one more time and celebrate your graduation together.

If you have mental health problems you can get support from your GP by making an appointment with them. They can provide treatment or refer you to other mental health professionals, depending on the nature of your problems and their complexity. Please check AON Complete+ for insurance coverage information.

On the other hand, there are some other institutions which offer free mental health services and support through chats and phone calls.

113 Suicide Prevention: It is the national Dutch suicide prevention centre financed mainly by the Dutch Ministry of Health, Welfare and Sport. Phone numbers are 113 and 0800 – 0113. The organization employs psychologists and psychiatrists and a large group of fully trained volunteers who provide round-the-clock confidential support through chats and phone calls, also in English.

The Listen Line: The organization has a call centre 24 hours a day, all year round. The telephone support service has existed for more than 60 years and the number is 088 0767 000. Also the chat service is available through their website every day of the week from 10:00 to 22:00. The assistance is non-binding and anonymous.

A ticketing system is used at Helpdesk and you can easily create a ticket for different types of issues that may incur. A direct link to the Helpdesk is available on your dashboard on Wittenborg-Online, alternatively you can click here.

You can move out of the Wittenborg student housing before the end of the package period, presuming that prior notice was given for the check-out, however there will be no refund for early check-out. 

Please refer to the student housing Rules and Regulations for further details or contact studenthousing@wittenborg.eu and frontdesk@wittenborg.eu.

The 10-digit V-number is indicated at the bottom of the residence permit. This number is after the letters VNR. Your V-number is also indicated on correspondence that you receive from the IND. You will only receive this number after your application has been approved by the visa department and is received by the IND.

The V-number is your unique IND registration number.

Note: You can find your V-number on the back of your residence card and on correspondence you may have received once your visa application has been approved by the IND.

Source: https://ind.nl/en/Forms/

Under AON Student Insurance, ICS Complete and ICS Start+ insurance, the maximum insured amount for dental costs to relieve acute dental pain is EUR 350 per insurance year and the maximum insured amount for dental costs due to an accident is EUR 1,100 per insurance year.

Wittenborg works with AON, one of the largest insurance companies in the world, to ensure our students get a quality insurance service. Wittenborg students are covered by the most comprehensive package of AON Complete+.

Examples of AON Student Insurance coverage are:  

• Emergency repatriation (e.g. in the event of unexpectedly having to return to your home country)
• Private liability (e.g. a bike accident damaging a car in the process)
• Home contents and personal property, including baggage (e.g. theft from your room, loss of suitcase during a trip)
• Accidents (e.g. disability through an accident)
• Legal aid (e.g. conflict with a landlord)  
•  Your AON Student Insurance offers worldwide coverage for a period of at most eight consecutive weeks during a temporary stay outside your destination country, also in your home country, in connection with a trip.
  

Below you can find more detailed documents about your insurance:

Product information

Policy term and conditions

Summary of insured amounts

Aon Student Insurance (Claims)

International students have to pay for their medical bills before they can approach the insurance company for reimbursements. This means that for all medical appointments, students have to pay for it first, then, they can submit request for reimbursements (or claims) at the insurance company's website. Make sure you have the receipt for the payment of your medical bills. You may need to upload this receipt as proof of payment.

For AON insurance, paid bills can be reimbursed at the website: https://www.aonstudentinsurance.com/students/en/claims/.

If your current AON insurance has been arranged by Wittenborg and you have now arranged or wish to arrange insurance by yourself, we can cancel the AON insurance for you upon your request. This request will only be taken into consideration if you can provide proof that your new insurance has already started. Please fill in this online form 'Apply/Update Insurance Form', so that our Registrar Department can cancel your current AON insurance. The results of this form are processed every Wednesday and refunds are made within 8 weeks. You will receive a confirmation of the cancellation of your insurance by email. You can fill in the Refund Request Form.

The EEG Part 7 Work Placement Handbook, page 3, mentions “The duration of the WP is minimum of 3 months full-time”. In EEG Part 7a Work Placement Handbook “In-Company Training takes at least 4 months full-time.”

There are no exceptions offered by Wittenborg for the work placement. All regular students must fulfil the conditions of this module. All regular students will have to go through the assessment of this module (Weekly and Monthly Journals, Work Evaluation Report and Work Evaluation Report Oral Defence).

The Graduation and Examination Board recognises that students can ask at the entry of the programme to be deemed as having done the work placement module. This will only be considered if the following has been fulfilled:

1. The student has done a prior WP which had at least the same duration of a normal Wittenborg WP and was done not more than two years prior to the date of admission to the respective programme.

2. This prior WP has not been credited before, by another education institute.

3. The student is able to provide the WP Coordinator with:

• a. A proper and detailed job description
• b. A recommendation letter from the company

4. The WP Coordinator will contact the company with regards to the recommendation letter.

5. If all conditions have been met, the WP Coordinator will formally recommend to the Graduation and Examination Board of the student’s request of compensating the WP duration period.  

6. If approved, the student will need to write the Work Evaluation Report (WER) and defend it.

7. The final approval is given by the Graduation and Examination Board.

To start this process, you need to fill in this FORM. the link for the form is: https://forms.office.com/Pages/ResponsePage.aspx?id=yh8AaY_RGU2WLpSbUdTbiWxJ6X7XPuBJrlEkDjQgDONUNkgxVzBUVUdNSDk0SDNPQUVGMzlQT1hGQyQlQCN0PWcu

No. Only one internship counts towards your studies.

While the university guidelines do not allow you to go back to your home country to do an internship, an individual mitigating circumstance request could be considered, though it is not encouraged.

Wittenborg has rolling internship positions available for its students. You must check WittenborgConnect and Wittenborg student and staff facebook group to check for any open internship positions.

No, you don’t need to study, but you can plan school activities during the internship, which needs to be communicated clearly with the university and company of your ongoing internship.

Note:

It is advised to inform your process tutor in such cases, at all times.

No, but you are advised to discuss your study plan with your Process Tutor. Take note that delaying your internship means delaying your graduation, which could mean that you may need to pay extra tuition fees. The internship is a compulsory module and if it is not completed, you will not be allowed to complete your final thesis.

Yes. Your internship will officially and legally start only if you have completed the application procedure and it has been agreed and signed by the university.

For a Bachelor's student, to be eligible for Internship/Work Placement (WP), he/she must satisfy the following requirements:

1. Have passed PDP1 (Personal Development Programme) in Phase (Year) 1 and PDP2 (in Phase (Year) 2.

3. Have obtained a minimum of 160 EC (European Credits) or completed Phases (Year) 1 and 2 of the Bachelor's Programme in full OR

4. Have obtained 80 EC for EBA (Entrepreneurial Business Administration) double-degree programme.

Note:

• You are not allowed to start your internship without the signed Nuffic agreement. Any work hours prior to the signed Nuffic agreement will not count for the hours necessary to fulfil this work placement module.
• For an internship in the Netherlands, Dutch law requires applicants to be either a European Citizen OR to be currently enrolled in an educational institution as a student. It should be noted that after graduation, you will in general no longer be able to take an internship in the Netherlands. Your Work Placement ending date must be within the period of your registration at Wittenborg. Please make sure you have an up-to-date Registration Letter which covers your Work Placement duration.
• More importantly, working without a signed Nuffic agreement or a work permit is considered illegal in the Netherlands. Wittenborg will not be responsible for any legal issues arising in this case.

Yes, it is possible to do a part-time internship, as long as you have fulfilled the academic requirements written in EEG Part 7. The duration of the Work Placement is a minimum of 3 months full-time, therefore, the part-time Work Placement should have equivalent working hours. 

All information regarding Internship/Work Placement is in the EEG part 7. It clearly details all the necessary steps involved from before the internship starts until the completion of the internship. All requirements must be fulfilled before you can start the internship. If after reading the EEG you still have any doubts, you can contact your Process Tutor or the External Relations & WP team at externalrelations@wittenborg.eu. 

Yes, you can apply for internship or work during summer holidays. However, please notice that the administrative process might be slower than usual during the holiday period.

Internships are only possible and allowed while you are still registered at the university. You can do your internship only during your study and not after the completion of your studies.

Your internship will officially and legally begin only if you have completed the application procedure which should be agreed and signed by the university.

Note:

As a first step, begin by contacting your process tutor to discuss about the internship opportunities that you may come across.

Students can receive an exemption from the obligation to study upon application for a leave of absence for one lesson block, or a maximum of two consecutive lesson blocks. A leave of absence request must be submitted at least before the start of the Project Week (W3) prior to the lesson block for which the leave of absence is taken. For example, if the student wants to take a leave of absence in Block Oct, he/she has to send the request before Week 3 of Block Sep. Please contact the Registrar Office at registrar@wittenborg.eu. 

As part of the application for a leave of absence, student will be required to demonstrate the grounds for the request. Student will not lose his/her place to study at WUAS during the leave of absence period and may subsequently continue the study at the end of the leave period.

During the leave of absence, the student remains a registered student at WUAS, and the study visa (if applicable), remains valid during this period. Additionally, as the registration is continuous, the student remains eligible for any DUO study finance/loan during the leave of absence period. For this reason, there is neither a freeze of payment obligations nor refund of the tuition fees.

In case the period exceeds two lesson blocks, Wittenborg will initiate the deregistration process. If student requires a study visa to study in the Netherlands, this means that the study visa will become invalid and the student no longer has the right to stay in the Netherlands based on study at WUAS. If the student wants to restart his/her study, the student has to inform the Registrar Office and he/she will be informed of the formal procedure that needs to be taken.

For more information on leave of absence, please refer to the EEG Part 12c.

 We have 80% of books online now in our database (Perlego & Ebsco). Student's may only borrow physical books if the e-copy is not available in the database. 

Note:

The Online Library Resources can be accessed by clicking the following link: https://www.wittenborg-online.com/course/view.php?id=18

Step1: Upon arriving in the Netherlands, you are required to register yourself at the Municipality you live in. Then, you receive the BSN, which is a pre-requisite to open the bank account.    

Step2: You open a bank account in the Netherlands.  

Step3: You provide the Finance Department or Registry Office (registrar@wittenborg.eu) your bank account number and the name in which the account was opened, on or before the 20th of the month. 

Living expenses will be paid on the 1st of each month upon receiving the bank details on time in the previous month. Delayed information will lead to a delay of commencement of payment by one month. 

The initial lump sum payment of living expenses will be paid in 12 equal monthly installments. It is possible to receive up to a maximum of 3 months of living expenses in the first installment upon your request based on the start date of your degree program. 

Please go to the city hall of the municipal area in which you found or lost the item, or refer to www.verlorenofgevonden.nl or www.ilost.co. You cannot go to the police for lost and found items. If you have lost one of your belongings, it is not possible to file a report.

Please click this link for more information: https://www.politie.nl/en/themes/lost-and-found.html

Source: Politie.nl

Deadlines for submission of assignments must not be missed. No extension of deadlines are permitted outside the exam weeks. If due to exceptional circumstances, you are unable to meet the deadline, which prevents you from graduating on time, you may request an extension via Mitigating Circumstances request form
(Retake of Remaining Module/Mitigating Circumstances Form (office.com)).Supporting evidence will normally be required when applications for extensions are made, such as a medical certificate, doctor’s letter, death certificate, etc. The Exam Board is the only body that can authorise extensions. 

Mitigating Circumstances (during standard exam weeks):

- This form should be submitted at least 3 working days before the exam/deadline.
- This form is not applicable for Project Week/Graduation Assignment/Final Project/Work Placement Report deadline extensions.

In order to know the modules you have in each block, please check your study programme curriculum.

Note:

Please refer to Part 3 of the EEG for the exact details of your modules.

Please do not enrol for a module that you are not planning to attend. This might affect your study progress. Please only enrol for modules that you are definitely planning to attend. 

Note:

Students get unenrolled if they are not active in the course area for 21 consecutive days.

We encourage all students to enrol for block-specific modules only, as class attendance is directly linked to enrolled modules and will be marked accordingly.

You can find your study programme curriculum in Part 3 of the EEG. Please check your programme EEG on the Moodle area.

The EEG provides students with all relevant information programme curriculum. For year planning, timetabling, tutoring, assignment submission requirements, the use of Turnitin and information about the online learning resources, use Moodle (Blackboard at the University of Brighton if applicable).

You can find your specialisation modules and curriculum in the EEG – Part 3 Education and Examination Guides. In addition, you can also find additional information about examination type and ECs for each module in the EEG. You can find all module guides in the Module Guides for All Programmes online area.

In case of a situation where you wish to unenrol from a module you will need to visit the 'My Courses' section on wittenborg-online. Click the module that you wish to unenrol from. You will now be able to view an option 'Unenrol me from' under the Course administration section. Click on this and you will be able to enrol that particular module. 

You should login to Timetable. once you logged in, please follow the steps mentioned in the attached guide

Note: 

The buttons Modules & Programmes of Study can be found at the top of the screen (mobiles), or in the box List Types (computer).

Money exchange companies can be easily found in Apeldoorn city or in other cities in the Netherlands. A quick search on  'Google' will definitely be helpful. You may visit some companies like Goudwisselkantoor , GWK etc.

Source: Currency Exchange , GWK

Moodle is a Virtual Learning Environment where you can find all the information on your modules, assignments, exam results and all other information in their latest versions. It’s a great communication tool to be in touch with the greater university community. You can use Moodle from any device as long as you have access to the Internet.

Note:

There is an app available both on App Store and Google Play that you can download for free.

Upon completion of the introduction session, please try to register via WittenborgConnect first, which includes current students and alumni as its members. Wittenborg Connect allows you to both re-connect with old classmates as well as utilising the trusted Wittenborg University of Applied Sciences environment for expanding your professional network.

You may visit WittenborgConnect regularly by clicking on the link https://wittenborgconnect.com/, and check for updates on job placements and/or internships.

You must inform the municipality of your change of address anywhere between 4 weeks prior to moving and 5 days after moving. The moving date that you provide will be treated as the day on which your address changed. If you inform the municipality more than 5 days after moving, the date on which you inform the municipality will be treated as the moving date. Municipalities can impose a fine of up to €325 if you do not inform them in time of important changes to your personal information.

The following link is the page on the city hall website, which guides you how to change your address online. This link is only for students living in Apeldoorn city.

It is a document legitimising your internship. It must be signed by you, your company and the university. You are not allowed to start your internship without the signed Nuffic agreement. Any hours worked prior to the signed Nuffic agreement will not count towards the hours necessary to fulfil this work placement module. Working without a Nuffic agreement is considered illegal in the Netherlands and Wittenborg will not be responsible for any legal issues arising in this case.

When you receive an outlook invitation you might receive the following message:

  “A custom mail flow rule created by an admin at wittenborg.eu has blocked your message.”

Any time you receive an invitation in Microsoft Outlook or 365 and accept it, the invitation will be visible from then on in your calendar. Therefore, even if you close the window that pops up while you have accepted the invitation, you can always go to your Outlook calendar and join the communication channel again.

Note:

If the problem persists you may contact Helpdesk for further assistance.

Yes, you can still apply for the orientation year within 3 years after finishing your education. 

If you have successfully completed your studies and like to stay in the Netherlands to find a job or start up your own company, you have to apply for the search year (Zoekjaar) visa. Once you have passed your Graduation Assignment (GA) Oral Defence, Wittenborg University of Applied Sciences (WUAS) will start your de-registration process and inform the Immigration and Naturalisation Service (IND) as we are legally bound to do so within 4 weeks from the Oral Defence day.  The procedure to withdraw the permit will be commenced by IND accordingly.  

In the Netherlands, the easiest way to take the bus, train, subway, or tramway is to use an OV-Chipcard (PT Smart Card). The costs for the OV-Chipkaart itself is €7,50 and can be bought at https://www.ov-chipkaart.nl/purchase-an-ov-chipkaart.htm or at the local NS-service points. There are two different OV cards.

• The first is a personalised OV-chipcard, which allows for putting a photo on it and season tickets can be loaded here.
• The second option is an anonymous card, not registered to a name. The company will not be able to know who is traveling with this card.

Note: Season tickets can only be loaded on the personalised card.

Further details on 'How to use the OV-chipcard' can be accessed via: https://www.wittenborg-online.com/mod/glossary/showentry.php?eid=221.

If you have lost your OV-Chipkaart or if it is defective, then you will have to cancel the travel product via the OV-Chipkaart Customer Service Department. Contact them by dialling 0900-0980 (normal call charges apply).

There are mainly operational jobs available, but it is also depends on the market situation and your own experience/qualifications.

No, the option of WittenborgConnect (https://wittenborgconnect.com/) is only for internships. For part-time jobs, you can go through www.indeed.nl or you can build your network connection with fellow students or companies via LinkedIn.

No, if it is a part-time job, and not an internship, the student need not inform Wittenborg. The employer will apply for the work permit for you.

PDP consists of three main sections: Academic English, Seminars and Portfolio. 

You are required to enrol for Academic English in the online course area, as the same as other modules. 

Note:

Find more detailed information in PDP AE module guide in the online area. Module Guides for All Programmes.

Student Support is organised through the Front Desk. Staff are able to manage all general questions regarding the university and living in the Netherlands. Front Desk staff also assist students in the submission and collection of documents, including all aspects of registration and residence permits.

Student Support assists with the following:

• Banking & Finances
• Student Affairs and Travelling
• Medical and Dental
• Health Insurance
• Working in the Netherlands
• Student Housing
• Student Building Access Cards
• Student Code of Behaviour

We are here to help, just ask!!

The Student Services Desk is open from 8 a.m. to 5 p.m. Monday to Friday.

No, pre-master's is considered part of the master's programme; therefore, it is not a compulsory module. However, master's or pre-master's students can only do their internships during the last semester of their study programmes. 

No prinitng facility is available at the University premises. The recommended place for printing/copying/binding is CopyService Apeldoorn in the city centre. 

Project weeks are part of the curriculum and it will affect your ECs and ultimately the progress of your studies.

Yes, you are required to attend and pass all Project Weeks in the given academic year.

It can always be a hassle if your post gets misplaced after you have moved abroad. It may also be difficult for your friends or relatives to contact you if you have moved without letting them know in advance. There is a smart way to ensure any lost or misplaced posts by applying for this service on the Postnl website. This will enable all posts to your old address to be automatically redirected to the new address abroad. This service from Postnl is free of charge. 

To avoid confusion because the website is mainly in Dutch, there is the option of visiting a Postnl office in your area and activating this service.

You can apply for this service online by visiting their Postnl website at: https://www.postnl.nl/ontvangen/post-doorsturen/doorzendservice/.

Please fill in the Refund Request Form. If the request has been approved by the Finance Department, the payment would be made within 8 weeks. If your refund request has been rejected, you will be informed via e-mail latest within 8 weeks after receiving the refund request. If you have any further questions, you can contact registrar@wittenborg.eu.

You can use the Form to declare train/metro travel expenses between Amsterdam and Apeldoorn. Please note that this is valid for students only if their lessons are scheduled in a different study location by the university administration.

NOTE that this is not an option for students to follow classes at any campus. 

Submit an extension application at the IND desk where possible. If this is not possible, you can ask for a return decision at the counter. With a return decision, you then have an additional 28 days to leave the country. You can make appointments at the counter in the usual way, but bear in mind the currently limited services at the IND counters.

A residence gap is an interruption in your continuous stay and may cause problems later on if you want to apply for a Dutch permanent residence. In general, a residence permit gap has affects in the longer term, if you decide to apply for a Dutch permanent residence permit in the future. In order to apply for a permanent residence permit, one of the requirements is that you have legally resided in the Netherlands for an uninterrupted period of five years or more before you make the permanent residence permit application. This means that you require to have had a valid residence permit for the full five years, without interruptions or gaps within this period. You have thus always applied for extension of your residence permit on time. Another requirement is that within these five consecutive years you have not stayed outside the Netherlands for six or more consecutive months, or three years in a row for four or more consecutive months.

The consequence of a residence permit gap is that the period of legal residence in the Netherlands before this gap will not be taken into consideration. This means that you will have to start again building up a five-year uninterrupted period in the Netherlands to obtain permanent residency.

For example: If your first residence permit is issued from 01-09-2009 till 31-08-2013, and if you apply for residence permit extension later than your expiration date (31-08-2013), then residency gap is created, and the IND starts counting from that day onwards -- that day your application form is received by the IND. Even a single day difference is recognised as a residency gap.

For more information and other requirements for applying the permanent residence permit, please visit: https://ind.nl/en/permanent-residence/Pages/permanent-residence-after-5-years.aspx

Source: https://ind.nl

If you lose your Residence, you need to follow the instructions below to report to the Immigration and Naturalisation Service (IND) this loss and to request a new residence permit card for yourself:

• You have already taken/will take the first step, which is physically go to the nearest police station and report everything that you have lost. You have received/will receive a copy of this report.
• The second step is to report and apply for a new residence permit online with your DigiD code or by filling in the form and sending it by post to the IND with the required documents. Whichever option you choose, you can do this via link: https://ind.nl/en/Pages/Replace-residence-document.aspx 
  If you do not have a DigiD code, you can apply for one online. It will take up-to one week before you will receive your login details by post.
• Once you have applied for a new residence permit the lost one will be permanently invalid. Even when you find the residence permit card again, you can no longer use it. You must hand in this residence permit card to the IND. You can do this at an IND Desk. For example, when you collect the replacement residence permit card. Or, you can send the card, that you found again, to the following address: IND Bureau Documenten, P.O. Box 7025, 8007 HA Zwolle.
• Once your new residence permit card is ready for collection the IND will let you know. You can then make an online appointment to go and pick it up via link: https://ind.nl/en/Pages/Appointment-to-collect-your-residence-document.aspx
• You will have to pay €139.00 to get your new residence permit card. Usually this is on the same day you collect your new residence permit.

 Finally, you need to send to the Registrar Office a front and back scan of your new residence permit once collected.

If students wish to stay in the Netherlands after graduating, they must apply for a new residence permit. They cannot stay on their study permit.  

Information about the conditions of a search year and applying for a new residence permit are on the website of the IND: https://ind.nl/en/work/Pages/Looking-for-a-job-after-study-promotion-or-research.aspx. After being hired by a Dutch company, the company will apply for a work permit for the student.  

When you are holding a residence permit for study purpose, you may stay outside the Netherlands for a maximum of 6 months in a row or 3 years in a row each year for a maximum of 4 months in a row. 

As of 19-03-2021, the flexibility introduced by IND after COVID-19 that made it possible for the students to stay outside the Netherlands for a maximum of 12 months, comes to an end. Accordingly, the student who stays outside the Netherlands for more than 6 months is considered that he/she moved his/her main residence unless it is demonstrated in that individual case that student could not return to the Netherlands earlier due to unforeseeable circumstances, i.e. “force majeure”.

A student who relocates his/her main residence loses the right to the residence permit.

When should I come back?

• Departure: between March 2020 and September 1, 2020
• Back in the Netherlands: maximum 12 months after departure
• Departure: between 1 September 2020 and 1 March 2021
• Back in the Netherlands: no later than 1 September 2021
• Departure: after March 1, 2021
• Back in the Netherlands: no later than 6 months after departure

Please note: It is not possible to return to the Netherlands after your main residency is withdrawn by the IND. This means that you cannot enter the Netherlands anymore. Consequently, a new visa application (TEV or VVR without MVV) must be submitted, which costs extra time and money for you.

If you have any further questions, please contact Registry Department via registrar@wittenborg.eu.

• You stay outside the Netherlands for more than 6 months in a row. due to circumstances beyond your control.

• For 3 consecutive years you have been outside the Netherlands for more than 4 months in a row. The IND only counts these 4 months per calendar year (January to December).  We do not add up individual periods you spend abroad over these 3 years. You have moved the centre of your activities abroad. This means that you cannot prove that you carry out most of your activities in the Netherlands. The IND looks at this case by case.

For detailed info, please check via: https://ind.nl/en/Pages/main-residence.aspx.

Results details are available for current students in Osiris. All current students will have the option to check their results and transcripts and the option to print it.

• Go to http://myresults.wittenborg.eu. Or click 'Online Library and Resources, My Results' from the top menu bar.
  
• Log in with your Wittenborg credentials (same as WB Online & Timetable).
• Click on Progress and choose Only print contributing test results.
• Select Show on screen to view the results on screen or Download file to download your results.

My Results page gives you a complete overview of your study progress. The option further allows you enrolment and un-enrolment from courses, exams, specialisations, giving you access to the entire range of courses on offer.

Starting from Block 2 (2020-2021), for retakes: students are NOT allowed to revise their original assigments submitted at the end of the respective teaching block. They must hand in a ‘new’ assignment. The retake submission will be based on the same exam Type 2 instructions provided during the teaching block but using a different topic/case/context/company etc.

There are however, exceptions to this rule:
The pedagogical and didactical requirements necessitate that students of the following modules can submit a revised version of the same assessment in the subsequent retake block. If the students do not pass the module in the retake block, they will be required to attempt the module during the next delivery and submit the module assignment (exam Type 2) as per the module instructions.

Bachelor's Programmes
1. Project Management Basics
2. Marketing Research
3. Marketing Plan
4. Business Plan
5. Work Placement
6. Graduation Assignment/Final Project
7. Research Methodology & Quantitative Methods
8. Hospitality Design and the Environment

MBA Programme
1. Research Methodology
2. Graduation Assignment/Final Project

MBM Programme
1. Research Methodology
2. Graduation Assignment/Final Project
3. Professional Enquiry
4. Professional-Based learning

Anyone can lose a key and it may happen with you too. If you lose a key please contact studenthousing@wittenborg.eu and the student coordinator will arrange for a new key for you to enter your room. Please note that you will have to pay for this new key. https://www.wittenborg.eu/accomodation-contract-and-regulations.htm

Please see below the flowchart for the procedure of Research proposals.

Source: Part of the EEG

All year plannings are published on the wittenborg.eu website: https://www.wittenborg.eu/downloads.htm

You can find study period, exam period and vacation plannings there.

Second foreign language modules are offered when there is enough interest from students. We need minimum 5 students to offer the module.

At the moment you can choose from the following foreign language modules:

• Dutch
• German
• Spanish
• French

If a student’s account denies access, this can have multiple reasons. Below the 3 most common reasons are highlighted.

• Password change. Students have to regularly change their password to secure their account.
• Inactivity for a longer period of time. If a student does not access his school account for a few months, the account will be blocked. The account has to be reset. The Wittenborg Front Desk can do this - send an email to have your account reset.
• Outstanding invoice tuition fee. If a student has not yet paid the tuition fees, an account will be blocked. After receiving the payment, the account will be reactivated.

For further information ask the Front Desk for support. This can be done either via email to frontdesk@wittenborg.eu or contact Helpdesk or by going to the Front Desk in person.

Student Confidential Advisor: Jacqueline Horstman (External of Wittenborg) 

If you encounter the following challenges and difficulties and would like to speak to an external person about them: 

• Independent and confidential 
• Point of contact if someone is confronted with unacceptable, undesirable behaviour within Wittenborg (as victim or observer), i.e. from other students, staff members, teachers, etc. This includes but is not limited to verbal and non-verbal forms of :  
  • Bullying 
  • (Sexual) harassment 
  • (Sexual) intimidation 
  • Violence and aggression 
  • Threats 
  • Discrimination 
• The confidential adviser offers moral and emotional support and can inform the complainant of possible ways to resolve the problem. Together, they investigate which steps the student can take, identifying the advantages and disadvantages of each step. The confidential advisor can support with reporting the problem and/or with filing a complaint. The confidential advisor guides the student through the entire process while actions are only being taken based on the explicit consent of the student. 

How does the confidential advisor system work: 

• Students can contact Jacqueline directly through phone or e-mail, without any involvement of WUAS. 
• When students approach Jacqueline, she will respond as soon as possible to make an appointment. 
• The appointment will normally be online, but can also be planned at Jacqueline’s office in Zutphen. 
• If Jacqueline is not available, the contact information of a replacement confidential advisor is shared when students make contact.
   

Contact information: Jacqueline Horstman, jacqueline@mekander.nl; 0575-547455 

The student counsellor is your point of contact for confidential heart-to-heart conversations, advice and information on the following challenges and difficulties:

• Confidential matters
• Non-education-related issues/personal issues 
• Personal matters and challenges that are not directly education-related, for example: 
  • Integration/Community 
  • Motivation 
  • Loneliness, homesickness 
  • Relationships and family circumstances 
  • Health, illness and care 
• Note: The student counsellor does not provide any medical treatment. Suspected disorders/mental health issues that require more specialised or long-term treatment are referred to the GP/medical professionals.

How does the student counsellor system work?

• 3 hours per week of walk-in hours, with even weeks (2,4) on Tuesday mornings from 9:00-12:00 and odd weeks (1,3,5) on Tuesday afternoons from 13:00-16:00.
• Students can book a walk-in or a virtual (Google Meet) appointment, approximately 15-20 minutes. Register for the time slot directly via email to Rens. 
• Within the same month, students can have follow-up session(s) of around 1.5 hours total per person (can be allocated in one or multiple sessions) if needed.

Contact information: Rens Platteel-de Clercq, rens@platteel.nl, 06-45268720

Yes. All dorms as well as the school facilities have a WiFi connection. For more details as well as the signing in procedure, please check the information displayed in the student housing that you are currently living in.

Note:

For further details or issues about the WiFi or other facilities send an email to: studenthousing@wittenborg.eu.

No. Unfortunately we do not support couples in Wittenborg student housing unless both of them happen to be registered students with us. These properties have been specifically built for students.

When you have received a Binding Negative Study Advice, it means at the moment your study progress is not sufficient to continue your studies at Wittenborg University of Applied Sciences (WUAS).

You are required to have obtained at least 30 European Credits in the past 12 months.

WUAS will terminate your study agreement within the next 14 days, unless you take immediate action to discuss your situation with your process tutor/study advisor and are able to prove that you have excusable reasons for your insufficient study progress.

Termination of the study agreement also means that WUAS will withdraw the sponsorship from IND and your study residence permit will become invalid, regardless of the date mentioned on your residence permit card. Last is exclusively applicable to students who hold a study-based residence permit. 

Please read the following information carefully: 

Study Advice:

The Study Advice is sent to you every 6 months and monitors your study progress. A Binding Negative Study Advice means that you can no longer continue to study at WUAS as your study progress is so low, that it is not to be expected that you will graduate from WUAS.

Study Progress Monitoring (for Non-EU/EER students holding a study-based residence permit):

You have received a residence permit that is valid for the duration of your programme. To keep your residence permit, the IND requires you to obtain at least 50% of your credits (30 credits per year). If your study progress is not sufficient, WUAS is obliged to inform the IND that you have not obtained the required amount of credits. As an effect, you can lose your residence permit. This rule applies to students in both Bachelor and Master programmes. More information about the study progress monitoring requirement from IND can be found here: Study progress monitoring | Immigration and Naturalisation Service (IND).

What should you do if you have received Binding Negative Study Advice?

If you have received a Binding Negative Study Advice, you must immediately make an appointment to meet with your Process Tutor/Study Advisor. The Process Tutor/Study Advisor will inform the Registry Department in case there is any valid reason for not having obtained sufficient study progress, leading to a one-time waiver of the consequences of the Binding Negative Study Advice. In this case, a new study agreement must be agreed on, including a plan to improve your study progress and results.

What does it mean to receive a Binding Negative Study Advice if you are a Non-EU/EER student holding a study-based residence permit: 

If you are not allowed to continue your study at WUAS, your study agreement will be terminated and you will be deregistered. More information can be found in the EEG/General terms and Conditions.

The Immigration and Naturalisation Service (IND) will be notified that your study progress is not sufficient and that you are deregistered as a student. This will lead to a revocation of the residence permit based on study at WUAS. 

What does it mean to receive a Binding Negative Study Advice if you are an EU student:

If you are not allowed to continue your study at WUAS, your study agreement will be terminated and you will be deregistered. More information can be found in the EEG/General terms and Conditions.

 “Dienst Uitvoering Onderwijs” (DUO) will be informed that you are no longer studying at WUAS.  

What are excusable reasons for not achieving sufficient study progress?

In agreement with article 7.51 in the WHW (Higher Education Law), there are excusable reasons for insufficient study progress. The following personal circumstances can cause a delay in a student’s study: 

• Illness or pregnancy. 
• Physical, sensory or other functional disorders. 
• Exceptional family circumstances. 
• The study programme was not (completely) offered 
• Fulltime membership in a board of a student organisation or university council, or other positions that have a societal impact in the interest of the study programme. To be agreed on by the Higher Education Institute.

An excuse can only be allowed one time. These reasons have to be discussed with your process tutor/ study advisor, evidence supporting your reason is needed.   

A study agreement is a formal requirement towards the fulfilment of the tutoring process for all students.

Submissions of assignments just a few minutes before the deadline can be a risky issue. This is because it can take a few minutes before the system registers your uploaded work. Therefore, the student must always upload all assignments with sufficient time left in order for the work to be stamped in time. Submitting with sufficient time will also allow the student to correct any mistakes in the assignment.  Consigning submissions at least 24 hours before the actual deadline may be a safe measure and can prevent any last-minute stress or failure of submissions.

Note:

For any technical reason for non-submission or failure to upload assignments, please contact your teacher and Helpdesk.

Source: The EEG Part 4 - Practical Information Guide

Contact your process tutor as well as the module teacher in the case of missing a submission deadline. They will decide on the next course of action. You cannot submit your work once the submission due deadline has passed. 

Support English Assessment (SEA) is a mandatory Diagnostic Writing Test that every new student has to take. The purpose of this test is to recognise, at an early stage, the students who exhibit weak writing skills. Students who fail this test are then directed to join the Support English module in order to raise their English standards to enable them to take the Academic English module. 

Wittenborg's Support English portal can be visited via your phone, tablet or computer. You have to enrol in the module using the enrolment key. For Apeldoorn campus, please click this link: https://www.wittenborg-online.com/course/view.php?id=1191. For Amsterdam campus, please click this link: https://www.wittenborg-online.com/course/view.php?id=1199.

All over the Netherlands, the public warning sirens are tested at exactly 12.00 noon on the first Monday of every month. The siren sounds for 1 minute and 26 seconds without interruption. This is a test signal so there is nothing to worry about. The sirens are never tested on a national or religious holiday or Remembrance Day, even if they fall on the first Monday of the month.

Testing the sirens is important:
Public authorities regularly test the sirens to check that they are working properly. It is essential for everyone to know the difference between the test signal and the emergency signal.

For more information about the siren test, please check the website https://www.government.nl/topics/counterterrorism-and-national-security/question-and-answer/public-warning-sirens

When accessing your timetable from mobile phones, users will need to scroll down to see the button. On the next page, you will have different options to view the calendar: month view, week view, day view, etc.

In order to add courses to your timetable, please go to timetable.wittenborg.eu, log in with your student account and choose your study programme and phase (for bachelor's degree students only). Once the courses are selected add them to your timetable. Then you will be able to view your schedule in a day/week/month mode.

Top-Up students have 3 options that they can choose from. They can take on an internship, or choose modules to replace the equivalent ECs (European credits), or request the internship exemption duration.

You can get more information or apply for the travel card at www.duo.nl (ONLY for EU STUDENTS).

Yes, students who have travelled back to their home country and/or have specific questions for their process tutors on study progress, should fill in the Form (http://tiny.cc/y6nslz). The process tutor will get back to you as soon as possible

It is important to note that internships are part of the education programme. Therefore, yes, as long as you are registered at the university, all financial requirements need to be fulfilled.

It is your responsibility to ensure that the electronic submission of your work is successful and completed on time.

1. Different assessments may have different compulsory requirements that will activate the upload link. These requirements are visible to students in the course area. Failure to fulfil these criteria will not permit you to submit your work
2. We strongly recommend that the final submission to be done at least 30 minutes before the deadline. Leaving the submission for the last minutes could result in failure to submit your work. If you’re not sure what the deadline date and time is click on the submission link where the details will be displayed
3. In case of technical issues, please contact Helpdesk only.
4. Make sure you are submitting the correct file type. We recommend to upload word files to Turn-it-in.
5. Once you have submitted your assignment, make sure the submission was successful. You will receive an email confirmation if the submission to Turn-it-in was successful (in your university email address). You can also click on the submission link to ensure if the file listed/visible is the correct file.

Not knowing what is expected of you is not an excuse for a late submission, make sure you understand what to do, well before the deadline and read the Assignment Submission Help provided.

Please contact Helpdesk and your (teacher) @wittenborg.eu for further resolution to the problem.

You can make all Turnitin submissions on the module area in wittenborg-online and you do not need to sign in separately. It is your teacher's responsibility to place the Turnitin submission area inside the module. Always ask the teacher/lecturer in case of doubt or inability to find the upload area.

There could be errors in the upload area. Should you face this difficulty, contact your module teacher as soon as possible, as well as Helpdesk.

If you are getting a status report "processing", it means your work has yet to be checked by Turnitin. Therefore, the work has been submitted but not yet checked. During the first 3 submissions, it takes anywhere between a few seconds to a few hours to see your report. It will take 24 to 48 hours for the 4th submission onward to reflect the report.

Note:

You can write to ict@wittenborg.eu or put a request to Helpdesk to share any further concerns.

Yes, for more information check the Dutch Vaccination Program:

https://prikkenzonderafspraak.rijksoverheid.nl/nl/

If you have been vaccinated out of the Netherlands or EU and need proof of vaccination (QR code), you can refer to the page below for the instruction on how to get this proof in the Netherlands. 

https://www.government.nl/topics/coronavirus-covid-19/covid-certificate/proof-of-vaccination/vaccinated-outside-the-netherlands

If you have moved to the Netherlands and intend to live here for more than 4 months, you must register yourself in the Basisregistratie Personen – BRP (Personal Records Database). You can do this by visiting the City Hall of your municipality. 

Similarly, if you move to another municipality in the Netherlands, you must notify the new municipality of your change of address.

Once you register in the BRP, you will receive your BSN.

Failing to do these might result in withdrawal of study visa by the Dutch Immigration Office (IND). In such a case you will be required to leave the country and apply for a new MVV (entry visa) from your home country to continue with your studies. Eventually, it will cost you time and money.

Important note: You must inform Registry Office (registrar@wittenborg.eu) whenever you change your address within the Netherlands. The same applies when you are planning to deregister from the City Hall and leave the country for a temporary period of time or permanently.

WittenborgConnect (https://wittenborgconnect.com/) is a career searching platform, which covers all business fields in general. Students searching for a work placement or internship opportunities can register on this platform. They can then search for suitable companies of their choices and send their CVs and cover letters directly to the companies. Please refer to the Work Placement Handbook (EEG Part 7) for more details.

You can find the work placement-related information in the Education and Examination Guide, EEG PART 7 - Work Placement Handbook of the respective Bachelor and Master's EEG. You can access these documents on your Wittenborg-online dashboard.

A Work Placement (WP) is a curriculum module for all Bachelor students and is an essential part of your study programme, however, a part-time job is an additional extracurricular option. During the WP, you will be assigned a company supervisor who will monitor your progress throughout the internship. The company supervisor will update the Work Placement Coordinator at the university of your progress periodically. You will also be assessed at the end of your internship by the company supervisor and the grade will be included in your WP final mark. As for a part-time job, there is no assessment and it is purely your own personal undertaking. Students can take a part-time job while doing a Work Placement/Internship.

Take note that you will not be allowed to present your Graduation Assignment if you have not passed your Work Placement/Internship module.

Replacement of credits is ONLY applicable for Direct Entry Final Year students. Students can take modules from phase 2 in their own specialisation and/or phase 3 modules from other specialisations to replace the Work Placement with equivalent ECs. Please notice that students cannot choose modules and specialisation across different campuses (e.g. Apeldoorn students cannot choose EBA modules offered in Amsterdam). Students must make an agreement for possible modules with their process tutor. Once the modules have been chosen, the student needs to send an email to examresults@wittenborg.eu and CC process tutor with the subject: Replace Work Placement_snumber or Replace In-company Training. List the modules with the full module name and module code in the email.

No, you cannot do an internship/work placement after graduation. For an internship in the Netherlands, Dutch law requires applicants to be either a European Citizen OR to be currently enrolled in an educational institution as a student. It should be noted that after graduation, you will in general no longer be able to take an internship in the Netherlands. Your Work Placement ending date must be within the period of your registration at Wittenborg. 

Wittenborg has a platform where internship vacancies are published: WittenborgConnect (www.wittenborgconnect.com). However, it is the responsibility of the student to contact the internship company personally. 

Work placement is not obligatory for students with direct entry into the final phase (Phase 3). However, they must complete 15 ECs for this module, either by undertaking a standard internship as per our procedure, or they can replace these credits with other taught modules. For this they must make an agreement for possible modules with their process tutor through their study agreement.

Note:

Please refer to the Bachelor's EEG PART 7 - Work Placement Handbook Bachelor's, Page 9.

No, the Work Placement is a non-curriculum required activity, thus it is not compulsory for master's students.

If you are an international student residing in the Netherlands, holding a residence card for study purposes, you are allowed to work up to a maximum of 16 hours every week right through the year, or you could work full-time during the summer months (June, July & August).

An important step in Wittenborg studies is the internship/work placement and achieving work experience related to your studies at Wittenborg. You can find information pertaining to Work Placement/Internship on the Work Placement (WP) Module online area. You need to first enrol in this module using the enrolment key. It is important that you thoroughly familiarise yourself with the pre-requisites, procedures and instructions before starting the WP/Internship. The Work Placement Handbook (EEG Part 7), which can be found on the online area, contain all the necessary information.

You need first to enrol in the WP module using the Enrolment key. Once in the work placement online area, you will find the Work Placement Request Form.

No. The working conditions for students do not apply to you. You have to follow the part-time regulation for international students only in case of having a student resident permit.

Note:

Check the IND website for more information on this topic.

It is always a challenge to learn about salaries, wages and reading pay slips when you start a job in the Netherlands. 

Get more information by visiting iamexpat.nl/career/working-in-the-netherlands/salary-payslip-dutch-minimum-wage.

You can fine the general year planning at WUAS main website here.

One of the fundamental purposes of the Graduation Assignment/Final Project is to ensure students carry out original applied research in a field that is related to their specialisation. This is done with the guidance of an academic supervisor, who is appointed in the final phase of a bachelor's degree programme, or from the first semester of the master's degree programme. Academic supervisors are always members of the academic staff at WUAS, appointed by the Graduation and Examination Board (GEB).

Academic supervisors will be allocated according to various criteria including their familiarity with the proposed topic, their knowledge of the relevant methodologies, their experience in conducting and supervising applied research projects and their workloads.

You can request an Academic Supervisor when you meet the following pre-requisites:

•         For bachelor’s students: you have obtained 180 ECs (credits);
•         For master’s students: you have received approval on your Research Topic in Semester 1;

To request an Academic Supervisor, please complete the Online Academic Supervisor Request Form via the links below. You will receive a confirmation email approximately between 3-7 working days after submitting the form completely. Once an Academic Supervisor is assigned to you, please make contact with your Academic Supervisor by making an appointment using the Microsoft Office Calendar.

Bachelor Students: Academic Supervisor Request Form (Rene Rijnders, the Head of Academic Supervisor, Bachelor Programme)

Master students: Academic Supervisor Request Form (Dadi Chen, the Head of Academic Supervisor, Master Programme)

Students who are enrolled in a programme with a given specialisation, will earn ONLY one degree with ONE specialisation.

Students, who would like to attend and complete additional modules from other specialisations would do it at their own discretion. Students can take as many additional modules as they wish. However, the diploma will only mention one specialisation.

All additional modules that the student has completed and passed will be added and will be visible on the transcript only. Students will be able to promote these additional modules to their future employers via the transcript of records.

No lessons are facilitated online from academic year 2022-2023. 

Wittenborg is an experiential institute, thus, students need to physically interact with each other. The teachers will conduct all lessons in the classrooms and the study materials will be available for students via the online course areas on Wittenborg-Online, as usual. Note that no lessons will be streamed live.

At Wittenborg, students signed up for a programme that is planned and offered with lessons, projects, and other educational activities delivered in-campus on full-time basis. Therefore, all students are expected to effectively participate in the classes and fulfil all study requirements.

If you have travelled outside the Netherlands for mitigating reasons (e.g medical) please note that you are eligible to request for Leave of absence/study freeze. You can find more information on this in the FAQs. https://www.wittenborg-online.com/mod/glossary/showentry.php?eid=848

All students should be given the opportunity to review their marked exam papers.
If a student does not agree with the grade and the feedback given by the faculty member for the online assignment submitted, the student must first contact and discuss it with the faculty member. A formal appeal can be made and sent to examresults@wittenborg.eu where there is further disagreement on the grade. The appeal email must contain the name of the module and name of the relevant examiner and the grounds for the appeal. It is obligatory for the appealing student to enclose all the email correspondences with the lecturer in which their initial appeal was declined. Once the complete formal appeal is received, it will be processed internally, and the student will be notified about the outcome.

As a standard quality control procedure, a moderation process is conducted by the exam committee prior to the results released to students for consistency in grading. And if inefficiencies of grading are found, corrective measures will be taken. This process is put in place to ensure that the students are not disadvantaged. 

Note: Students can only send appeal request within 1 week after receiving the results.

If you successfully attend and pass a project week, you should see the grade in Osiris as 1. Similarly if you pass 2 project weeks, you will see a grade of 2. If you attended 3 project weeks and you do not see it graded as 3 then that means that you failed your third project week. 

You should also refer to the comments given by the Project Week supervisor in your report submitted in the TurnitIn area as they give you a clarity if you have been passed or failed. 

Please note that you are not given a grade but rather a count of how many project weeks you have passed.

For the time being only the examiners can see the AI similarity percentage via Turnitin, which we think Turnitin may  make available to students in the future; yet it is their decision.

Assignments with AI similarity of up to 3% will be checked by examiners to investigate if there is any attempt of Academic Misconduct. If none is found, the assignments will be assessed as per the standard procedure. In cases where examiners/moderators have doubts on the originality of the work, they may request students to:

• Write a paragraph of text on the same module in front of the teacher;
• Conduct a question and answer session;

Take note that WUAS is not discouraging the use of AI tools (such as ChatGPT) for learning purposes. Nonetheless, misuse of such tools will be considered Academic Misconduct.

Please follow the instruction about how to upload videos and submit them on Moodle:
- Record your Video following the information provided in the exam file. 
- Save the video to your OneDrive or MS Streams.

-Share the video to public

Click on the share button on the top of the right side and choose share option: 

Choose the gear icon next to copy link

And choose the first option:

-After that copy the link of your video and paste it in a word file. 
-Put a title page (Your Names and S-numbers, Teacher's name, Module, Year & Block)
- Attach group contribution statement.  
- Upload the word file to the submission area.
- Double check if the link is working to view the video. 
- Visit My FAQs for more instructions. 

This MEE is COMPULSORY for all students who started the programme in September 2022, depending on their eligibility. For students who started before September 2022, it is optional for them to take this exam.

Basic Requirements For bachelor’s students:

· There is a total of 3 compulsory MEEs: Phase 1 MEE, Phase 2 MEE and Phase 3 MEE.

· Students are NOT ALLOWED to start any Phase 3 modules unless they have at least completed the Phase 1 MEE.

· Students are NOT ALLOWED to submit their Graduation Assignment/Final project (GA/FP) unless they have completed both the Phase 1 MEE and Phase 2 MEE.

For master’s students:

· There is only 1 compulsory Master MEE to be taken at the end of Semester 2.

· Students are NOT ALLOWED to submit their GA/FP before completing the Master MEE

Yes, we have created Project week registrations for each block in the course area. Once you have enrolled yourself in the Project week course area, you would be able to see the Registration link. The deadline is Monday of Lesson Week 1 at 16:00. If you missed the deadline to register yourself, you will not be allowed to participate in the Project week for that block.

Please note that enrollment and registration for project weeks are not the same. You can only do the registration after enrolling in to the course area.

Deadlines for submission of assignments must not be missed. No extension of deadlines are permitted outside the exam weeks. If due to exceptional circumstances, you are unable to meet the deadline, which prevents you from graduating on time, you may request an extension via Mitigating Circumstances request form
(Retake of Remaining Module/Mitigating Circumstances Form (office.com)).Supporting evidence will normally be required when applications for extensions are made, such as a medical certificate, doctor’s letter, death certificate, etc. The Exam Board is the only body that can authorise extensions. 

Mitigating Circumstances (during standard exam weeks):

- This form should be submitted at least 3 working days before the exam/deadline.
- This form is not applicable for Project Week/Graduation Assignment/Final Project/Work Placement Report deadline extensions.

In case of a situation where you wish to unenrol from a module you will need to visit the 'My Courses' section on wittenborg-online. Click the module that you wish to unenrol from. You will now be able to view an option 'Unenrol me from' under the Course administration section. Click on this and you will be able to enrol that particular module. 

To know more about plagiarism and academic misconduct, here are some suggestions:

1) Refer to the EEG part 5

2) Refer to these guides for students: (video) (Pdf)

3) Check out our FAQ on plagiarism-related questions via FAQ Studying @ Wittenborg

4) Attend the Academic English Workshop (AE) which is held during the Introduction Week in every block. The timetable is available via https://timetable.wittenborg.eu/ or you can refer to WUAS general year planning via 2021-2022 General Year Planning (wittenborg.eu)

5) Consult your Academic English teacher

During the grading process, if the similarity in assessments between two or more students is identified it will result in an automatic failure (for all parties involved) and will be reported to the Graduation and Examination Board to take actions accordingly. You must ensure that you do not work together with other students in a group/team or share any information related to your home assignment for any module submission. This is very important and your own responsibility to protect your work being copied by other students.  Our plagiarism policy is available in Part 5 of the EEG.

On condition that a student has a mitigating circumstance and/or a minimum of 210ECs (Bachelors) and 50ECs (Masters), a request can be made for a Retake of the Remaining Module if the remaining module is not within the block(s) prior to Graduation. A maximum of 2 modules can be requested. A student is permitted to do a Retake of the Remaining Module only once. Otherwise reverts to the normal planning of the module. A Retake of the Remaining Module can only be done when a student has attempted the normal exam (1st attempt). In special cases (at the request of the student in writing), the exam board may decide otherwise.

Retake of the Remaining Module requests must be made not later than Lesson Week 1 of the block before the planned Retake, i.e. For a retake request in Block 2: the request has to be made in Lesson Week 1 of Block 1.

Please follow the instructions and fill in the Retake of Remaining Module Form on time.

Resource: EEG Part 8, 9.2 Retake of Remaining Module under Mitigating Circumstances. 

Previously, Wittenborg labelled its blocks using numbers 1 to 8. From Block SEP 2023 onwards, Wittenborg adopts the year calendar as the school calendar. The corresponding names of the blocks in numbers will be replaced by the name of the month in which the block starts, as follows: 

The access to all the Pearson books are integrated through the Online Library & Resources and relevant course areas on Wittenborg-Online.

In order to get the best reading and studying experience, staff/students need to register the first time they access the database. The registration page will only show on the first time registration. Once a user is registered, the system will link the user bookshelf account with their Learning Management System (LMS) account and will never ask again for login.

You can find the HowTo guide enclosed herewith. 

Starting from the academic year 2022-2023, all new students starting their programmes at Wittenborg will not only follow normal assessments that lead to European Credits, but will also be required to complete a Multidisciplinary (phase) Exit Exams (MEEs) at the end of each learning phase. This means that for bachelor’s students, there will be an MEE at the end of phase 1, phase 2 and phase 3. For Master’s students, the MEE is at the end of semester 2. The MEEs are compulsory and must be completed in order to graduate.

Why MEE?

Yes, you can. But it is advised only to choose this option if you have specific plans to start the company you want to write the Business Plan for. This is because writing a Business Plan is the most challenging option and it requires a lot of reading and research with such an in-depth engagement in finance that it is only worthwhile to go the extra mile when you actually need that information for your future plan.

The deadlines are clearly stated in the EEG in tabulated form and on the online area, so that students can plan and meet the exact deadlines looking backwards from the expected block of graduation. However, if you feel you are not able to submit your final GA or any of the parts of the GA at the specific date, you need to discuss with your Academic Supervisor in advance.

As per the rules, the student should have completed 220 European Credits (ECs) to submit and defend the Graduation Assignment/Final Project (GA/FP). These ECs including the obtained grades are locked in order to allow him/her to proceed with the GA/FP submission. We do not expect any changes in these grades at the time of defence or afterwards. A student could even fail a module in a worst-case scenario attempting to upgrade his/her mark. We cannot work with any uncertainties/probabilities, though in the case of failure in a reattempt a previous pass grade will remain intact.

We are happy to facilitate such upgrade attempts, but they must be completed before the GA/FP final submission as per the rules. The student cannot proceed with a GA/FP defence in the case of any pending results. Therefore, it is the student’s choice and decision to proceed with the GA/FP defence without upgrades or wait for the upgrades before proceeding with the defence. Please note the extra tuition and fees it may cost if your graduation gets delayed.

You can check the similarity in detail of your submitted file by clicking on “Match Overview” at the right side of the file submitted to Turnitin.

Please also note that if the similarity is from your own submitted paper, it will not be an issue.

All students who have reached one of the two criteria below are advised to apply for an Academic Supervisor.

• Bachelor (BBA) students who have reached the 180EC 
• Master (MBA/MSc) students who received an approval on their research topic

You can find the Academic Supervisor Request from and additional information from the links below:

• Bachelor (BBA) students Course: Graduation Assignment (Bachelor) |GA32_FP_All| (wittenborg-online.com) 
• Master (MBA/MSc) students Course: Graduation Assignment (Master) |GA43_FP_All| (wittenborg-online.com)

There are two graduation ceremonies per year, i.e. Winter Graduation Ceremony (February) & Summer Graduation Ceremony (July).

Students who graduated in blocks 1, 2 & 3 will be invited to the winter graduation and students who graduated in blocks 5, 6 & 7 will be invited to the summer graduation.

Note:

Students can invite their family members to come to the graduation ceremony. A graduation ceremony signifies a close to your study journey at Wittenborg. It is a day full of joy, the perfect opportunity to see your fellow graduates one more time and celebrate your graduation together.

There is no specific limit, but you can always contact your Academic Supervisor if it is required. However, according to the EEG Part 8, "Supervisors are allocated a total of 14 hours per student, which includes marking. Supervisors can expect regular, punctual attendance at Academic Supervisorial meetings. Try to avoid 'dropping in' to supervisors’ offices and quickly asking for advice since the supervisor may need time to reflect on your questions.

Students must come fully prepared to Academic Supervisorial meetings, which means that you have read around the subject area, and/or have drafts of material that need to be consulted." It is advisable to send the materials for discussion to the supervisors at least one or two working days before the meeting (depending on the working routine of the supervisors).

Ideally: One block for the topic, one block for the research proposal and two blocks for the Graduation Assignment.

The timeline is available in the EEG, Part 8.

Please inform the Helpdesk and include the link to the wrong submission area. We will delete the wrong paper for you and you can then upload it to the correct area.

Please note that you should inform us before the deadline. It will not be possible once the deadline to the specific submission area has passed.

All bachelor's students are now added to a common GA area, where we have provided links to each specialisation GA course area. Course: Graduation Assignment (Bachelor) |GA32_FP_All| (wittenborg-online.com)

All master's students are now added to a common GA area, where we have provided links to each specialisation GA course area. Course: Graduation Assignment (Master) |GA43_FP_All| (wittenborg-online.com)

Once you want to access your GA area, you can simply click on it in the table. If you are no more enrolled there, it will ask for an enrolment key and you can find the enrolment keys in Process Tutor areas. It has not changed.

No, but do realise that these are the only two opportunities that students get to have in-depth feedback on the content of their work. Missing out on this feedback seriously reduces the chance of a pass. Do keep in mind that you can only ask for a ‘free’ block after a fail on the Graduation Assignment when these upload opportunities are used.

A 30-second video which gives an overview of the topic/content of your Graduation Assignment, and must be added to the presentation slides.

You can find the updated information here.

The deadline is Monday of Week 4 at 16:00 CET in each teaching block. If you miss the deadline you will need to submit your Graduation Assignment/Final Project in the upcoming teaching block submission area.

When: For bachelor's students, it depends on your European Credits. For master's students, it depends if your research proposal topic has been passed.

How: For bachelor's students, fill out the request form.  For master's students, contact your preferred supervisor and ask whether he/she would like to become your supervisor before filling out the request form.

Normally, diplomas and transcripts are ready for collection within 3 months after the graduation date. However, you can check with the registrar in case you need the documents earlier by sending an email to: registrar@wittenborg.eu.

Please be informed that the deadline to upload Chapter 1-3 is Monday, Week 1 of the previous block (If you are planning to graduate in Block 6, the deadline will be Monday, Week 1 of Block 5). Students can find all the information on deadlines in Part 8 of the EEG.

Please be informed that the deadline to upload Chapter 1-4 is Monday, Week 7 of the previous block. For master’s students this deadline is Monday, Week 5 of the previous block. Students can find all the information on deadlines in Part 8 of the EEG.

Please see the flow chart below which will give you a complete understanding of the timings and process.

Bachelor's students: upload your Research Proposal to the respective pathway of GA32 in the module online area. E.g. GA32_RP_IBA Research Proposal |GA32_RP_IBA|.

Master's students: upload your Research Proposal Topic in Semester 1 and Research Proposal in Semester 2 in the GA41 Research Methods assessment area.

Chapter 1-3, Chapter 1-4 and final version Graduation Assignment/Final Project: on the Graduation Assignment online area in the block you plan to graduate (check out the deadlines in the submission areas).

Students can find it challenging to find a printing shop in their city due to many of them having closed their businesses recently. In case of being unable to find a printing shop the students may also opt for printing and binding the GAs from online printing websites e.g. https://www.printenbind.nl/. For any further information (e.g. cost, duration, delivery, data/research confidentiality, etc.), please contact the company directly. 

Note: Using the above website is your own responsibility and Wittenborg University of Applied Sciences does not take any responsibility nor has any affiliation with it whatsoever. 

Yes, you may use any equipment or request for special arrangements. However, please arrange this either through your Academic Supervisor or Process Tutor or the Education Department at least one week in advance of the time of the Oral Defence.

Students are required to print and submit 2 properly bound hardcopies of their GA/FP to Wittenborg's Front Desk. Please check the EEG Part 8 'GRADUATION ASSIGNMENT & FINAL PROJECT HANDBOOK’ and the Module Online Area for instructions on printing and submission requirements.

From the academic year 2022-2023, you have to submit the clearance form before submitting your final GA/FP. Please follow the instructions given in the online area of when and how to submit the form. 

Please check this link GA/FP Clearance Form (office.com). Note that the clearance form gives an indication of the below eligibilities: 

• A student has completed all the required exams except the GA/FP and has achieved 220 European Credits for Bachelors, and 65 European Credits for Masters.
• All liabilities like library books and any other borrowed materials are returned by the student. 
• There are no financial dues to Wittenborg University of Applied Sciences by the student. 

Please refer to the EEG Part 8 for more information.

In order to graduate, students have to complete all European Credit (EC) modules. Once all ECs are achieved and you have passed the GA Oral Defence, you will be invited to the graduation ceremony by the Events Coordinator, via email.

In the email, you will find all information and instructions pertaining to the ceremony. Please follow all instructions given in the email. Among others, you will be required to:

1) Provide information on your guest list (the number of guests who will be attending the ceremony)

2) Complete the graduation questionnaire

3) Submit a photograph of yourself. This photograph will be shown on the screen during the ceremony.

As all educational activities are now conducted as on-campus activities, we would like to highlight that students must be physically present on campus to defend the Graduation Assignment and Final Project (GA/FP) in addition to the presentations of In-company training and Work Placement modules.

Wittenborg is an experiential institute. At Wittenborg, students sign up for a degree programme with lessons, projects and other educational activities delivered on-campus on a full-time basis. Therefore, all students are expected to be physically present and effectively participate in the classes in order to fulfil all study requirements.

If you have to travel outside the Netherlands for any extended period for mitigating reasons (e.g. medical), please note that you must inform your Process Tutor, Academic Supervisor & the examination department (examresults@wittenborg.eu) at least one block in advance of your Graduation Assignment and Final Project modules.

When a paper is submitted via Turnitin, an overall percentage of similarity or originality score (with colour code) is shown (see picture below). The similarity score is just a percentage of text in the student’s paper that matches sources in the Turnitin database.  Turnitin highlights the text in the student’s paper that is similar to or matches against another source. The picture below shows a Turnitin Originality Report in the Document Viewer window. On the right of the image, you will see a numbered list of matched sources. Each of these is allocated a colour and number and these correspond to the number and colour in the student’s text. 

Highlighted text may indicate plagiarism and it will be checked by the module teacher. Take note that a high percentage does not mean there is definite plagiarism. There may be cases where the high percentage is due to appendices which are necessary for submission for example the financial statement of a company which is the case study of the assignment.

High similarity percentage may occur if a student copies too much text (exact words and sentences) from another source(s) without paraphrasing. This is called direct copying or verbatim type of plagiarism. See the red highlighted text numbered 1 in the picture. High similarity percentage may also occur if there is poor paraphrasing of text from another source(s) by student – see the pink highlighted text numbered 2. Both these high percentages are grounds for further investigation by the teacher on the student’s paper.

Likewise, a low similarity percentage does not mean there is no plagiarism. It is best that you check your paper thoroughly after submission to ensure that there are not many highlighted text. 

Source: www.wittenborg-online.com

On condition that a student has a mitigating circumstance and/or a minimum of 210ECs (Bachelors) and 50ECs (Masters), a request can be made for a Retake of the Remaining Module if the remaining module is not within the block(s) prior to Graduation. A maximum of 2 modules can be requested. A student is permitted to do a Retake of the Remaining Module only once. Otherwise reverts to the normal planning of the module. A Retake of the Remaining Module can only be done when a student has attempted the normal exam (1st attempt). In special cases (at the request of the student in writing), the exam board may decide otherwise.

Retake of the Remaining Module requests must be made not later than Lesson Week 1 of the block before the planned Retake, i.e. For a retake request in Block 2: the request has to be made in Lesson Week 1 of Block 1.

Please follow the instructions and fill in the Retake of Remaining Module Form on time.

Resource: EEG Part 8, 9.2 Retake of Remaining Module under Mitigating Circumstances. 

Please note that we have activated Multi-Factor Authentication (MFA) on all Wittenborg accounts. You have to login via text on your phone or Authenticator app. Please refer to the attached document on how to activate your MFA. 

There are other possible reasons why you cannot access your account, besides the MFA activation. The 3 most common reasons are as follows:

• Entering the wrong password: A password may have been changed recently or the student may have simply entered the wrong password. Passwords are case sensitive.
• Inactivity for a long period of time: If a student does not access his/her student account for a few months, the account will be blocked. The account has to be re-setted. Please contact Wittenborg Helpdesk to help reset the account. Helpdesk or Front Desk will send to the student’s alternative email information to have the account reset.
• Outstanding invoice tuition fee: If a student has not yet paid the tuition fees, the student’s account will be blocked. The account will be reactivated once the outstanding tuition fees have been paid.

Sometimes there are technical issues with your account. Please contact ict@wittenborg.eu or Helpdesk to assist you further. 

If any question remains, students can contact the front desk for support. This can be done either via an email to frontdesk@wittenborg.eu or by phone: (088) 6672688.

Source: A Password is not enough...we are starting to implement multi-factor authentication (sharepoint.com)

The deadlines to upload assignments are clearly shown in the Module Guide, the Online Module course area and in the Turnitin submission page. The upload area is visible to everyone who is enrolled at the online module area of the course. Please take note that the responsibility of checking the assignment submission deadline lies on the student. So always check the Module Online Area.

You also need to consider the difference in the time zone that you are located in (for those who are not physically present in the Netherlands). Rules and regulations regarding deadlines to upload assignments at Turnitin are clearly indicated in the EEG guide of Wittenborg (Part 5 - General Assessment Policy).

Should you face any technical issues, you need to contact Helpdesk at least 30 minutes before the deadline with the assignment and screenshot(s) of the exact technical issue. Requests put after the deadline will not be attended to.

If you miss the deadline to upload an assignment on Turnitin, you will have to wait for the next retake opportunity.

Note:

You are highly advised not to upload your assignment in the last minute.

Source: EEG Part 5 - General Assessment Policy

If you wish to speak to any of the Wittenborg staff, please invite them for an appointment using the Outlook Calendar. You can find the email addresses of all staff in your Outlook address book.

If you want to make an appointment with your process tutor, you need to fill in the form provided to you in your process tutor area.

In the attached document you will find a detailed guide.

Please note that the meetings with your process tutor are only online and will be held on MS Teams. 

Source: Course: Student Resources - General Information for all Students |STU001| (wittenborg-online.com)

No lessons are facilitated online from academic year 2022-2023. 

Wittenborg is an experiential institute, thus, students need to physically interact with each other. The teachers will conduct all lessons in the classrooms and the study materials will be available for students via the online course areas on Wittenborg-Online, as usual. Note that no lessons will be streamed live.

At Wittenborg, students signed up for a programme that is planned and offered with lessons, projects, and other educational activities delivered in-campus on full-time basis. Therefore, all students are expected to effectively participate in the classes and fulfil all study requirements.

If you have travelled outside the Netherlands for mitigating reasons (e.g medical) please note that you are eligible to request for Leave of absence/study freeze. You can find more information on this in the FAQs. https://www.wittenborg-online.com/mod/glossary/showentry.php?eid=848

You can communicate with Wittenborg teachers and staff via Email, Teams or Phone. Teachers usually provide their email addresses to students during the first lesson, so do take down their email addresses when given. Additionally, you can find email addresses of Wittenborg staff in your Outlook address book. You can also find the teachers/staff by typing their names in Teams and you can directly communicate with them.

If you are unsure, you can always contact front desk for help at frontdesk@wittenborg.eu.

All students are required to use their Wittenborg student email with S#@student.wittenborg.eu for any official communication. 

Note:

In relation to the GDPR (General Data Protection Regulation) it is essential that students only send university-related material and emails through the official student email account (@student.wittenborg.eu).

Source: The EEG Part 4 - Practical Information Guide

We have partnered with Perlego, EBSCO, Willey, Vital Source, and other publishers to ensure over 1,000,000 different titles of books and over 2,000,000 journal articles are available for our students and teachers. Students and staff can access these resources via the "Online Library Resources" on Wittenborg-Online. A special search function is created in this page to search all journal articles in our database (see Figure 1 below).

Moreover, together with our partner, EBSCO we have developed a special widget on EBSCO search engine which will also assist you to find articles on open source publishers such as Google Scholar  (see Figure 2 below).. We highly recommend students to use these resources before browsing through other external sources for the same articles or books.  

Figure 1

Figure 2

An email receipt is sent to your S#@student.wittenborg.eu account each time the assignment has been submitted on Turnitin.  

Please see below the flowchart for the procedure of GAs/Final Projects.

Source: www.wittenborg-online.com

Please find some useful hyperlinks below:

Study information

• Timetable
  
• Office365  
• Exam Results 

For study-related questions please contact your Process Tutor through the online area.

Process Tutor Areas

Websites

• The Wittenborg Website: www.wittenborg.eu
• By the way - your are here! - Wittenborg Online: www.wittenborg-online.com

 Source: Wittenborg Online: www.wittenborg-online.com

Please note that we have multi-factor authentication for your Wittenborg office365 account. You have to login via text on your phone or Authenticator app. If you are still facing issues, you need to inform ict@wittenborg.eu or Helpdesk.

Source: A Password is not enough...we are starting to implement multi-factor authentication (sharepoint.com)

If a meeting has been created with any field (Subject, title, or message body) empty, then the recipient will receive the automated error message in reply that their "response was not delivered" after responding to the meeting invitation. However, this may not affect their response and their response may still be recorded. Also, if they have accepted the meeting using their phones, this issue might occur.

In such cases, it is always recommended to confirm with the recipient after, if they have received your response.

You can click on the 3 (…) dots appearing on your screen, You should then see an option with "Show Background Effects". Once you click this option, you’ll see a list appear on the right-hand side of the screen. You can select the image set to be as your background. 

The Wittenborg logo image is attached here, you can save it and select it as background image of your meetings.

 Source: Microsoft Support Service

You should login to Timetable. once you logged in, please follow the steps mentioned in the attached guide

Note: 

The buttons Modules & Programmes of Study can be found at the top of the screen (mobiles), or in the box List Types (computer).

When you receive an outlook invitation you might receive the following message:

  “A custom mail flow rule created by an admin at wittenborg.eu has blocked your message.”

Any time you receive an invitation in Microsoft Outlook or 365 and accept it, the invitation will be visible from then on in your calendar. Therefore, even if you close the window that pops up while you have accepted the invitation, you can always go to your Outlook calendar and join the communication channel again.

Note:

If the problem persists you may contact Helpdesk for further assistance.

Yes, we have copy & paste feature in Perlego. You can open the ereader of any title and simply highlight the text you wish to copy & paste, then click the 'copy & paste' icon (next to the 'add notes' icon) and the text will be copied to your clipboard.

Please note that you can only copy 10% of the book.

Please check the attached screenshot for reference.

When a paper is submitted via Turnitin, an overall percentage of similarity or originality score (with colour code) is shown (see picture below). The similarity score is just a percentage of text in the student’s paper that matches sources in the Turnitin database.  Turnitin highlights the text in the student’s paper that is similar to or matches against another source. The picture below shows a Turnitin Originality Report in the Document Viewer window. On the right of the image, you will see a numbered list of matched sources. Each of these is allocated a colour and number and these correspond to the number and colour in the student’s text. 

Highlighted text may indicate plagiarism and it will be checked by the module teacher. Take note that a high percentage does not mean there is definite plagiarism. There may be cases where the high percentage is due to appendices which are necessary for submission for example the financial statement of a company which is the case study of the assignment.

High similarity percentage may occur if a student copies too much text (exact words and sentences) from another source(s) without paraphrasing. This is called direct copying or verbatim type of plagiarism. See the red highlighted text numbered 1 in the picture. High similarity percentage may also occur if there is poor paraphrasing of text from another source(s) by student – see the pink highlighted text numbered 2. Both these high percentages are grounds for further investigation by the teacher on the student’s paper.

Likewise, a low similarity percentage does not mean there is no plagiarism. It is best that you check your paper thoroughly after submission to ensure that there are not many highlighted text. 

Source: www.wittenborg-online.com

Please use this form to upload your new profile image!

Please see below the flowchart for the procedure of Research proposals.

Source: Part of the EEG

Students are eligible for a similarity report within 30 minutes (by standard) for the first three uploads of the assignment via Turn-it-in. However, from the 4^th submission, the similarity report may take up to 24 hours to generate.

Students are strongly advised to upload their final reports at least 30 minutes before the deadline.

Source: www.wittenborg-online.com

If a student’s account denies access, this can have multiple reasons. Below the 3 most common reasons are highlighted.

• Password change. Students have to regularly change their password to secure their account.
• Inactivity for a longer period of time. If a student does not access his school account for a few months, the account will be blocked. The account has to be reset. The Wittenborg Front Desk can do this - send an email to have your account reset.
• Outstanding invoice tuition fee. If a student has not yet paid the tuition fees, an account will be blocked. After receiving the payment, the account will be reactivated.

For further information ask the Front Desk for support. This can be done either via email to frontdesk@wittenborg.eu or contact Helpdesk or by going to the Front Desk in person.

Submissions of assignments just a few minutes before the deadline can be a risky issue. This is because it can take a few minutes before the system registers your uploaded work. Therefore, the student must always upload all assignments with sufficient time left in order for the work to be stamped in time. Submitting with sufficient time will also allow the student to correct any mistakes in the assignment.  Consigning submissions at least 24 hours before the actual deadline may be a safe measure and can prevent any last-minute stress or failure of submissions.

Note:

For any technical reason for non-submission or failure to upload assignments, please contact your teacher and Helpdesk.

Source: The EEG Part 4 - Practical Information Guide

When a new message is received in Teams, the user always get a notification and there is a pop-up message with preview. 

This can be turned off in two ways:

1. If the notifications needs to be turned off during the meetings only, the status should be changed to "Do not disturb" and then there will be no notifications/pop-up messages during the meetings.

2. You can turn off the notifications/preview from the settings in Teams app.

• Open Microsoft Teams desktop or web client.
• Click on the user icon, located in the right hands side of upper Teams bar.
• Then click Manage Account to open the Teams Settings.
• From the left hands side of the Settings dialog, select Notifications.
• Then click the Custom button and you can see the option to Turn off the notifications/preview. Please see the attached image.

In order to add courses to your timetable, please go to timetable.wittenborg.eu, log in with your student account and choose your study programme and phase (for bachelor's degree students only). Once the courses are selected add them to your timetable. Then you will be able to view your schedule in a day/week/month mode.

You can find the comments by clicking on the submitted file. please note that the comments can be find inside the submitted file body.

The feedback icon can be find on the right hand side, once you open the submitted file. 

Source: Turnitin Guide

Please contact Helpdesk and your (teacher) @wittenborg.eu for further resolution to the problem.

The submission deadlines are set a year in advance and can always be seen in the online area. Please note that these dates cannot be changed/extended.

Below is an example for Block 6:

We have the same information in the EEG and you can find it in Part 8 of the EEG

Source: Part 8 of the EEG

There could be errors in the upload area. Should you face this difficulty, contact your module teacher as soon as possible, as well as Helpdesk.

If you are getting a status report "processing", it means your work has yet to be checked by Turnitin. Therefore, the work has been submitted but not yet checked. During the first 3 submissions, it takes anywhere between a few seconds to a few hours to see your report. It will take 24 to 48 hours for the 4th submission onward to reflect the report.

Note:

You can write to ict@wittenborg.eu or put a request to Helpdesk to share any further concerns.

Students get unenrolled automatically, if they are inactive in the course area for 21 consecutive days.

Students can always re-enrol themselves using the enrolment keys from the process tutor area, if it is required.

The access to all the Pearson books are integrated through the Online Library & Resources and relevant course areas on Wittenborg-Online.

In order to get the best reading and studying experience, staff/students need to register the first time they access the database. The registration page will only show on the first time registration. Once a user is registered, the system will link the user bookshelf account with their Learning Management System (LMS) account and will never ask again for login.

You can find the HowTo guide enclosed herewith. 

You need to go to settings of your Zoom, click on settings. Turn on the Virtual Background and then you can select the image for your meeting background.

The Wittenborg logo image is attached here, you can save it and select it as background image of your meetings.

Source: Zoom Technical Support

All Academic year calendars are accessible via the link https://www.wittenborg.eu/downloads.htm. You will find it under the section ‘WUAS Year Planning’

You can also access it in the section 'Student Resources - General Information for all Students' on Wittenborg-online 

Wittenborg University of Applied Sciences has its main campus in Apeldoorn, which consists of two separate buildings within walking distance from one another. Both locations share a central telephone number +31 (0)88 6672 688. Both Wittenborg campuses are conveniently accessible by public transport and are just 3-4 minutes walking distance from the Apeldoorn train and bus station.

• Brinklaan building: Brinklaan 268, 7311 JD Apeldoorn.

• Spoorstraat building: Spoorstraat 23, 7311 PE Apeldoorn.

The Brinklaan building

The Brinklaan building is just across the road from the Amaliapark and is accessible via foot, car, bike and public transport. The building is only a 15-minute stroll from Apeldoorn Central Train Station. It is recognisable by the large blue "Wittenborg University of Applied Sciences" sign on the front of the building.

The Spoorstraat building

The Spoorstraat building is located on the north side of the Apeldoorn Central Train Station and is about 3 minutes' walking distance. It can be recognised by the Wittenborg flags and the Wittenborg logo at the top of the building.

You can find some practical information guide from the link here.

From academic year 2022-2023 (starting Monday, 29 August 2022), there is 75% obligatory class attendance for all modules for all programmes. Students will NOT be allowed to take the exams if they do not obtain 75% class attendance.

You can refer to the EEG Part 5: General Assessment Policy for more information.

Before you go to open your bank account, you need to choose which bank suits your needs or principles. You should also take into account that most banks charge a yearly fee for having an account with them. Most banks have packages specifically for students or young people. You can ask about this while setting up your account.

Biggest banks in the Netherlands

• ABN AMRO
• Rabobank
• ING
• SNS Bank
• ASN Bank
• Triodos

To open a private bank account in the Netherlands you will need to either make an appointment online, or simply walk into your nearest branch with all of your details.

To open a bank account in the Netherlands you will need the following:

• Your BSN number (Burgerservicenummer)
• A valid form of ID (passport or identity card - often a drivers licence is not acceptable)
• Proof of address (i.e. a rental contract)
• Residency permit if you come from outside of the EU

IBAN stands for International Bank Account Number and is a number attached to all accounts in the EU countries. It is made up of a unique code that identifies the country in which the account is opened, the account holder's bank and the account number. The IBAN helps to make the process of cross-border payments easier and faster. The bank assigns an IBAN to your account. You need to use the IBAN when sending interbank transfers or wiring money from one bank account to another, especially across international borders.

The structure of the IBAN is as follows: The country code NL / 2-digit control number / 4 letters that identify the bank / 10 digits, which consist of the current account number supplemented with zeros.

Example of a Dutch IBAN:  NL73 INGB 123 456 78 00

Documents

Students should bring the following documents in hand luggage:

• Valid passport (with a valid visa for non-EU/EEA students)
• Medical records and vaccination reports (if relevant)
• Wittenborg Admission Letter
• Original birth certificate in English or with a certified legalised English translation
• Passport-type photos

 Clothes

The Netherlands is a country with a pleasant, temperate maritime climate. Daytime temperatures vary from 3°C-37°F in the winter and 19°C-66°F in the summer. As a result, you will need to pack an assortment of clothes, such as:

• Winter coat and winter accessories, like gloves, scarf, warm headgear
• Summer clothes
• Waterproof jacket and shoes (+ umbrella)
• Business attire for formal occasions, company meetings, presentations, and events

Money

Please bring enough money in cash to cover the first weeks’ expenses, since it may take a few weeks to open a bank account. Foreign currency can be changed to Euro at Grenswisselkantoren. For information and locations, visit https://www.gwktravelex.nl/en.

Electrical equipment

• Computer/laptop/tablet + charger
• Mobile phone + charger
• Power adapter if needed. The Netherlands uses Type C&F Euro electricity outlets with 230 V with 50 HZ frequency. Some appliances do not need a converter. If the label states 'INPUT: 100-240V, 50/60 Hz' the appliance can be used in all countries in the world and is standard for chargers of tablets/laptops and phones

The “Burgerservicenummer” (BSN) is a unique personal number that enables reliable and efficient data exchange between residents, the government and various other organizations. In the Netherlands, you need the BSN for opening a bank account, visiting a doctor, getting health insurance, receiving your salary (if you are working part-time while studying), applying for tax benefits and many other administrative processes.

The requirements and process:

Whether you are a Dutch citizen or an international, everyone living in the Netherlands is required to be registered at their home address. You need to register (inschrijven) at the town hall in the municipality (gemeente) where you are living. 

To register your address and get a BSN from the gemeente, you need to make an appointment. 

If you live in Apeldoorn: the University Front Desk will make the appointment with the Gemeente (City Hall) on your behalf. For the appointment, students should bring the following documents:

• Residence permit
• Passport (original copy)
• Birth Certificate (with legalised translation in Dutch or English) (if applicable)
• Accommodation contract

The process of registration will take between 20 to 30 minutes. Once you are registered at the municipality, you will receive a document which states your particulars and your BSN. An official welcome letter will be mailed to you at your home address.

Take note that you cannot open a bank account unless you have your BSN. So ensure that you have sufficient cash with you when you arrive.

We highly recommend the students to pick up the residence permit from the IND office as scheduled because changing the location can take a long time and is often not accepted by the IND. Even if accepted, this might delay the completion of your registration requirements.

Travel with a mobile phone, tablet or laptop can be difficult without the right adapter. Make sure you bring a European adapter from home, or buy one at any of the local shops once you arrive in the Netherlands. In the Netherlands the power plugs and sockets are of type C and F. The standard voltage is 230 V and the standard frequency is 50 Hz.

Please visit https://www.power-plugs-sockets.com/netherlands-holland/ for more details on using the right power adapter in the Netherlands.

You will be notified of any changes in your classes if you activate the notification setting in your time table. Activating the notifications in your timetable will enable you to keep track of changes in the room and time or cancellation of your classes. You will receive a notification via your student email account. 

To activate the notification, follow the steps below:

At your Timetable page,

• Click the Profile icon on the left side. Mobile users will need to open this column by clicking on the top left icon on the screen and click My Profile in the column.
• Deselect the 'I don’t want to receive notifications' button and enter an email address for notifications. Now you will receive a notification every time there is a room change, cancellation of a lecture or rescheduling of classes!

The cost of living as a student in the Netherlands is estimated to be around €800 to €1,100 per month according to the Study in NL website, an initiative by Nuffic.

These main costs include:

• Accommodation
• Food
• Transport

Tuition fees do not form part of living costs.

Apeldoorn versus Amsterdam

Experience has shown that students living and studying in Apeldoorn tend to spend less than those in Amsterdam, where cost of living is higher. This amount is needed to cover daily expenses, meals, accommodation costs, insurance, study books, etc. This estimate does not include tuition fees and unforeseen costs and should be used as a general indication of the costs of living. How much money you will actually need depends on your lifestyle. The costs for housing, for example, may differ considerably. Also, if you plan to travel during your stay, you will obviously need more money.

You can access and go through all the details including curriculum plan and timeline in the HBA EEG Part 3.

NOTE:

You can access the EEG in the online area after signing in with your student account.

You can visit https://www.dentalclinics.nl/dentist/ and register yourself. Once you have registered on their website, you will receive a confirmation email and then you can mention your preferred dates for making an appointment with the dentist.

DigiD (short for Digital Identification) is a form of online ID that allows you to access many services and government websites in the Netherlands. It is like a digital version of your passport. The DigiD consists of a username and password that are linked to your personal citizen service number (BSN) which you have to apply for via your local municipality. You need your DigiD to do your administration online in the Netherlands. This includes doing your taxes, applying for benefits and allowances, and many other necessary transactions.

How to apply for a DigiD?

You can apply for the DigiD for free on the DigiD website https://www.digid.nl/en/. You need to have your BSN. After filling in the application, you will receive an SMS code on your mobile phone. This is to verify your mobile number. Then you will receive another code via email. This is to verify your email address. Finally, you will receive a letter by post with the final activation code. This is to verify your registered home address and also to ensure security of your final activation code. Use the code to activate your DigiD within 20 days. Activate your DigiD via the DigiD activation webpage https://digid.nl/en/inloggen.

Remember that your DigiD grants access to many aspects of your life online, so you should take care to keep it secret and also not to lose it. If you forget your DigiD username or password, you can visit the DigiD contact page for help https://www.digid.nl/en/contact/

Yes, tap water in the whole of the Netherlands is safe to drink. Not only will you save money by not buying bottled water, but you can also help towards keeping the environment clean by reducing plastic waste.

While the Education Department office is open daily for short questions, for consultations please make an appointment by email to education@wittenborg.eu and you will receive a confirmation within 3 working days.

Contacting Lecturers

All lecturers can be contacted through their Wittenborg email generally by putting their firstnames.lastname@wittenborg.eu

If students have questions about a section in the EEG, they can contact their process tutor to guide them. Process tutors will be allocated by Wittenborg and during the Introduction Week, students will be informed on how to contact their process tutor, to make an appointment.

Before students arrive at Wittenborg, we recommend reading a few sections of the EEG to get an impression of the education system at our university. The following sections are recommended:

• Part 2: Education Guide
• Part 3: Programme curriculum- Specialisation-related curriculum
• Part 4: Practical information guide- Grading system in the Netherlands, Attendance & exams – important notice

If you are staying at Wittenborg’s accommodation, the student housing information booklet placed inside your room and in the common area also contains emergency numbers in case of urgent needs. This information can be found in the first page and contains numbers of Wittenborg Housing Department, Police, Fire Brigade and Hospital.

• (Urgent Emergency) Police, Ambulance, Fire Brigade: 112

Note: Only call 112 when there is an urgent matter that cannot wait. Calling 112 unnecessarily is a crime in the Netherlands, and you may be fined for wasting the time of the emergency services. The person who answers your call will ask your name, location of the emergency and what kind of emergency is taking place. If they deem it necessary, they will send the relevant emergency services.

• (Non-Emergency) Medical Services Apeldoorn: 0900-600 9000
• (Non-Emergency) Medical Services Amsterdam: 088-00 30 600

In case of non-emergency health problems, you can call the office of the doctor you are registered at. They will tell you what to do from then. If you are not registered with a doctor, make sure to ask the Front Desk to organise that for you at frontdesk@wittenborg.eu. If someone has a major health issue out of office hours or is not registered with a doctor, they can call the Huisartsenpost in Apeldoorn Huisartsenpost in Amsterdam. They will give you instructions on what to do next.

Note: Do not go to the emergency room/hospital without calling the Huisartsenpost first. This will not be covered by the insurance and it will take a lot of time before they can help.

• (Non-Emergency) Police: 0900 8844
• (Non-Emergency) Fire Brigade Apeldoorn: 055-548 3555
  
• (Non-Emergency) Fire Brigade Whole of the Netherlands: 0900-0904

Note: You can call the non-emergency Fire Brigade number for things like fallen trees, cats stuck in trees for longer than 48 hours or other non-life threatening occurrences which require the Fire Brigade to visit the scene. In the event of all fires, no matter how small, always call 112. 

• Suicide Prevention: 113 or 0800-0113

Note: This number is for people experiencing distressing thoughts of self-harm. For active medical emergencies, always call 112. For help in your own language, you may find resources here and here.

You can find more basic information about living in the Netherlands from Wittenborg-online, on your Dashboard under the title ‘Information for International Students in the Netherlands or through this link: https://www.wittenborg-online.com/enrol/index.php?id=1183