Tuesday, 1 December 2020, 12:33 PM
Site: Welcome to Wittenborg Online
Module: Welcome to Wittenborg Online (Wittenborg Online)
Glossary: FAQ Studying @ Wittenborg
COVID19 - FAQ SUPPORT FOR STUDENTS
Question:

Accommodation: If I start a block from my home country, can I use the 4 months’ accommodation I paid for, later when I come to the Netherlands?

(Last edited: Friday, 4 September 2020, 4:33 PM)
Answer:

Yes you can. Please inform our Registrar's Department at registrar@wittenborg.eu at least 15 working days before your arrival date so we can arrange your accommodation accordingly. 

Question:

Admission/Application: Is Wittenborg University of Applied Sciences still considering applications from students residing in countries that are affected by the COVID-19 outbreak?

(Last edited: Tuesday, 14 July 2020, 10:22 AM)
Answer:

Yes, Wittenborg is processing all applications as normal. Wittenborg is closely monitoring the current COVID-19 situation and follows the guidelines as implemented by the Dutch government and the Dutch National Institute for Public Health and the Environment. However, Wittenborg Admissions continues processing applications for its next intakes, regardless of your nationality or the country you are residing in.

Question:

Assignment Submission: Will I get an extension in assignment submissions if the quality of Internet in my home country is poor?

(Last edited: Thursday, 19 November 2020, 10:05 AM)
Answer:

There is no extension of deadline for submitting assignments online. It is the student's responsibility to submit the assignment on time. Many problems can surface at the last minute, such as technical glitches, failed internet connection, system or software failure etc.

It is better to upload your assignment one or two days before the deadline, so that in case you encounter technical problems, you have sufficient time to find alternative ways to submit your assignment. If the internet connection in your area is weak or unstable, it is best to find a library or a computer shop as an alternative. 

If you are still not able to solve your technical issue, please contact Helpdesk at least 30 minutes before the deadline, with the name of the module assignment and screenshot(s) of the exact technical issue. Request put after the deadline will not be attended to.

Question:

Contact Wittenborg University of Applied Sciences - How can I contact the University of Applied Sciences for questions during the COVID-19 pandemic?

(Last edited: Thursday, 19 November 2020, 10:06 AM)
Answer:

We understand you may have questions and concerns about the current situation. Wittenborg's mainline telephone number +31 088 667 2688 remains available at all times during working hours (CET). Email support_covid19@wittenborg.eu for all urgent questions about health and the effect of coronavirus. Contact Helpdesk for all IT and online login assistance.

 

Question:

Contacting Lecturers: How can I reach the lecturers?

(Last edited: Saturday, 11 July 2020, 10:03 AM)
Answer:

The lecturers will be available online as per the schedules shown in the timetables for all modules.

Communication will take place through the individual Forum and through the Chat function. Lecturers and support staff can set up Skype calls in teams with students and groups during the timetabled hours.

https://www.wittenborg-online.com/mod/forum/discuss.php?d=4627#p5178


Question:

COVID-19 Matters - New Student: I am a new student for block 6 / block 7, but I have decided to stay in my home country due to COVID-19. Can I join classes online or defer my studies to a later intake?

(Last edited: Monday, 13 July 2020, 10:12 AM)
Answer:

Yes, you are most welcome to join classes online! If you planned to start your studies in block 6 2020 (30th March), you can join our introduction week on 25th and 26th of March online. In this case, you should have received an email from our Front Desk team (frontdesk@wittenborg.eu) inviting you for the introduction week. Please let us know if you have not received your invitation for the introduction week if you are scheduled to start your studies in block 6 by emailing frontdesk@wittenborg.eu

In preparation for the introduction week, please make sure that you have a stable internet connection along with a computer so that you can follow and execute the instructions (such as activating your student account) at the same time. During the introduction week, our Front Desk will explain in detail how you can join our online learning environment. 

Alternatively, you can also defer your application to a later intake. Make sure to inform our Registrar Department at registrar@wittenborg.eu accordingly. 


Question:

COVID-19 Matters - Residence Permit:How will it affect my residence permit if I decide to leave the Netherlands due to the Covid-19 crises?

(Last edited: Monday, 13 July 2020, 5:03 PM)
Answer:

During the residence permit study, you may stay outside the Netherlands for a maximum of 6 months in a row or 3 years in a row each year for a maximum of 4 months in a row. 

Note:

For detailed info, please check https://ind.nl/en/Pages/main-residence.aspx.


Question:

COVID-19 Matters: Where can I find the updated information regarding Wittenborg’s policy on COVID-19?

(Last edited: Tuesday, 14 July 2020, 10:09 AM)
Answer:

You can follow our up-to-date news by clicking on the following link: 

https://www.wittenborg.eu/faq-corona-admissions-and-information-new-students.htm


Question:

Doctor's Appointment: Can I still request a doctor's appointment during the ongoing corona virus crisis?

(Last edited: Thursday, 22 October 2020, 9:18 AM)
Answer:

All students seeking a doctor's appointment during the ongoing COVID-19 situation need to first send an email to frontdesk@wittenborg.eu. Please remember to mention the following details in your email:

  • Your full name and student number
  • Your local telephone number
  • The symptoms you have been experiencing
  • If you have been taking any medication
  • What type of medication
  • How long you have been taking the medication
  • If you have experienced any improvement or change in your health
The Front Desk will call the doctor on your behalf after which you will soon receive a phone call from the doctor's clinic who will provide you with further instructions.

Note: If you have symptoms like cold, runny nose, sneezing, sore throat, constant dry cough, fever, sudden loss of smell or taste, you must contact GGD by making an appointment on https://www.ggdnog.nl/corona/alles-over-corona/coronatest-wanneer-hoe-en-waar

https://www.ggdnog.nl/corona/alles-over-corona/coronatest-wanneer-hoe-en-waar

https://www.ggdnog.nl/corona/alles-over-corona/coronatest-wanneer-hoe-en-waar



Question:

Exam Type1: What are the new changes to exam type 1 in 2020-21?

(Last edited: Thursday, 29 October 2020, 12:07 PM)
Answer:

Type 1 assessments are closed or open book examinations held in school ​under invigilation​. After having experimented with online ​exam type 1 examinations, uploaded answers and the management of these during the retake weeks of block 8 (which were held at the end of August) we have identified various issues with ​organizing a traditional open book exam online.

Therefore, we have decided to implement the following ​for the complete academic year 2020-21:

  • From Block 1, all Type 1 assessments will now follow the following format:
    • Type 1 assessments will now be assignments given in the form of open-book questions. The questions should result in a report that is uploaded through Turnitin;
    • ​The examiner could ask either similar questions on a certain topic or could be a different set of questions to effectively cover the module aims and objectives. It will not be a standard type 2 exam report, project and/or theoretical paper but open-ended questions with an application, reasoning, reflection etc.; 
    • Per question, there should be a description/instructions on what the student is expected to do, plus a maximum and minimum word count for all questions.  The Type 1 assignment will be created in a ready to use a Word template that the student downloads and completes. This will provide uniformity;
    • The assignment ​with questions for ​final module assessments should be made available to students as of 4 pm on the Friday of week five of the block;
    • The deadline for submission of the assignment through turning it in should be set as 4 pm on the Friday of exam week of the block (week 6);

Type 2 assignments have no changes to the standard assessment as described in the relevant EEG and module guides.



Question:

Flight Cancelled: My flight to the Netherlands is cancelled/postponed due to COVID-19. What do I need to do?

(Last edited: Monday, 20 April 2020, 5:28 PM)
Answer:

In such a situation, please call the Wittenborg University of Applied Sciences telephone number +31886672688 (weekends: +31613723608) to inform Wittenborg's staff members so that they can take the necessary action. After your call please also send a short e-mail to this address: registrar@wittenborg.eu, mentioning your student number and explaining your situation.  

Please follow the same procedure if you face any difficulties that prevent you from travelling to the airport of your departure point that is caused by airport authorities or airline company staff. 


Question:

High School Diploma: Due to COVID-19, I might not receive my high school diploma. Does this have an impact on my application?

(Last edited: Thursday, 18 June 2020, 9:31 AM)
Answer:

No, in most cases. Wittenborg understands that this is an exceptional situation we are currently in. We are aware that schools worldwide have postponed or cancelled high school final exams. Should you be unable to obtain your high school diploma, or you will receive a different statement of completion of your studies, please inform our Admissions Department at admission@wittenborg.eu to see how they can assist you further.

Question:

In-Company Training/Work Placement/Internship: My In-Company Training or Work Placement is terminated or suspended due to the COVID-19 pandemic. What can I do?

(Last edited: Wednesday, 26 August 2020, 3:29 PM)
Answer:

Please fill in this FORM. One of the External Relations & Work Placement team members will provide you with advice by email within 3 working days.

Question:

Insurance Coverage: What medical costs does my AON Student insurance cover?

(Last edited: Monday, 9 November 2020, 10:34 AM)
Answer:

Examples of AON Student Insurance coverage are:  

  • Emergency repatriation (e.g. in the event of unexpectedly having to return to your home country)
  • Private liability (e.g. a bike accident damaging a car in the process)
  • Home contents and personal property, including baggage (e.g. theft from your room, loss of suitcase during a trip)
  • Accidents (e.g. disability through an accident)
  • Legal aid (e.g. conflict with a landlord)  
  •  Your AON Student Insurance offers worldwide coverage for a period of at most eight consecutive weeks during a temporary stay outside your destination country, also in your home country, in connection with a trip.
Question:

Internship/Work Placement termination initiated from the student side due to COVID-19, what to do?

(Last edited: Friday, 19 June 2020, 4:23 PM)
Answer:

Please fill in this FORM. One of our External Relations & Work Placement team members will provide you with advice by email within 3 working days.

Question:

Internship/Work Placement: Internship cannot be found due to COVID-19. Can I take modules to replace it?

(Last edited: Tuesday, 28 July 2020, 9:27 AM)
Answer:

Please complete the form via the link below. One of the External Relations & Work Placement team members will provide you with advice by email within 3 working days.

https://forms.office.com/Pages/ResponsePage.aspx?id=yh8AaY_RGU2WLpSbUdTbiWxJ6X7XPuBJrlEkDjQgDONUMkI2N0FRRUxHTVJPMFJFQUpJOE45UVFTWiQlQCN0PWcu

 


Question:

Library Books: Can I still borrow books from the library in during the Hybrid learning?

(Last edited: Friday, 9 October 2020, 4:12 PM)
Answer:

During the online delivery period the book lending system remains suspended and all module reading will be provided online by lecturers in the module areas, through e-books, cases, journals and articles. 

Note:

The Online Library Resources can be accessed by clicking the following link: https://www.wittenborg-online.com/course/view.php?id=18

Students will be asked to retain their Block 5 books until a new time is announced for returning them. Please await more announcements during Block 6.” https://www.wittenborg-online.com/mod/forum/discuss.php?d=4672


Question:

Meeting Staff: Can I schedule a face-to-face meeting with my process tutor or other university staff during COVID19 period?

(Last edited: Thursday, 20 August 2020, 10:33 PM)
Answer:

No, currently face-to-face meetings are not possible as per instructions from the Dutch government. Any meetings will be held only online (through Skype or Teams).


Question:

Module Classes: Can I access classes through the online area during the ongoing Covid-19 crisis?

(Last edited: Monday, 22 June 2020, 1:33 PM)
Answer:

The modules will be delivered online and the lecturers will upload all requisite materials like articles, videos, recorded explanations, etc., and will encourage participation through forums, chats and presentations. The lessons will not be delivered in the traditional classroom setting during the ongoing crisis. Students can reach the lecturers through Teams in the scheduled time of the lessons for answering questions.


Question:

MVV Collection: I am unable to make an appointment with the Dutch embassy for the collection of my MVV. What can I do?

(Last edited: Monday, 22 June 2020, 3:09 PM)
Answer:

The current IND regulations state that you must pick up your MVV within 3 months after receiving the IND decision/approval letter. This letter has been forwarded to your private email address by Wittenborg University of Applied Sciences. 

If you are unable to pick up your MVV within the required 3 months, please contact the Dutch embassy in your home country to request for another 3-month extension on top of these 3 months already provided to you (https://ind.nl/en/pages/coronavirus.aspx). Please know that you can request a 3-month extension only if it is impossible for you to make an appointment with the Dutch embassy for the collection of your MVV within 3 months. Since some of the Dutch embassies are on temporary lockdown, they are less accessible by email or phone, so do not wait until the last moment to contact them. 

Don't forget to keep us informed at all times by emailing us at registrar@wittenborg.eu or calling us on +31 886672688 if there is a change in your plans for coming to the Netherlands.