All Academic year calendars are accessible via the link https://www.wittenborg.eu/downloads.htm. You will find it under the section ‘WUAS Year Planning’

You can also access it in the section 'Student Resources - General Information for all Students' on Wittenborg-online 

Please note that we have activated Multi-Factor Authentication (MFA) on all Wittenborg accounts. You have to login via text on your phone or Authenticator app. Please refer to the attached document on how to activate your MFA. 

There are other possible reasons why you cannot access your account, besides the MFA activation. The 3 most common reasons are as follows:

• Entering the wrong password: A password may have been changed recently or the student may have simply entered the wrong password. Passwords are case sensitive.
• Inactivity for a long period of time: If a student does not access his/her student account for a few months, the account will be blocked. The account has to be re-setted. Please contact Wittenborg Helpdesk to help reset the account. Helpdesk or Front Desk will send to the student’s alternative email information to have the account reset.
• Outstanding invoice tuition fee: If a student has not yet paid the tuition fees, the student’s account will be blocked. The account will be reactivated once the outstanding tuition fees have been paid.

Sometimes there are technical issues with your account. Please contact ict@wittenborg.eu or Helpdesk to assist you further. 

If any question remains, students can contact the front desk for support. This can be done either via an email to frontdesk@wittenborg.eu or by phone: (088) 6672688.

Source: A Password is not enough...we are starting to implement multi-factor authentication (sharepoint.com)

You can register for modules other than your own specialisation, by following the same procedures as when you enrol for your own module; i.e. you need the enrolment key and to go to the respective areas. If you have trouble enrolling, please send a request to Helpdesk in order to get things sorted.

Wittenborg University of Applied Sciences has its main campus in Apeldoorn, which consists of two separate buildings within walking distance from one another. Both locations share a central telephone number +31 (0)88 6672 688. Both Wittenborg campuses are conveniently accessible by public transport and are just 3-4 minutes walking distance from the Apeldoorn train and bus station.

• Brinklaan building: Brinklaan 268, 7311 JD Apeldoorn.

• Spoorstraat building: Spoorstraat 23, 7311 PE Apeldoorn.

The Brinklaan building

The Brinklaan building is just across the road from the Amaliapark and is accessible via foot, car, bike and public transport. The building is only a 15-minute stroll from Apeldoorn Central Train Station. It is recognisable by the large blue "Wittenborg University of Applied Sciences" sign on the front of the building.

The Spoorstraat building

The Spoorstraat building is located on the north side of the Apeldoorn Central Train Station and is about 3 minutes' walking distance. It can be recognised by the Wittenborg flags and the Wittenborg logo at the top of the building.

You can find some practical information guide from the link here.

The deadlines to upload assignments are clearly shown in the Module Guide, the Online Module course area and in the Turnitin submission page. The upload area is visible to everyone who is enrolled at the online module area of the course. Please take note that the responsibility of checking the assignment submission deadline lies on the student. So always check the Module Online Area.

You also need to consider the difference in the time zone that you are located in (for those who are not physically present in the Netherlands). Rules and regulations regarding deadlines to upload assignments at Turnitin are clearly indicated in the EEG guide of Wittenborg (Part 5 - General Assessment Policy).

Should you face any technical issues, you need to contact Helpdesk at least 30 minutes before the deadline with the assignment and screenshot(s) of the exact technical issue. Requests put after the deadline will not be attended to.

If you miss the deadline to upload an assignment on Turnitin, you will have to wait for the next retake opportunity.

Note:

You are highly advised not to upload your assignment in the last minute.

Source: EEG Part 5 - General Assessment Policy

Turnitin at Wittenborg allows you to resubmit your assignment multiple times by overwriting the previous submissions, until the due date. This means that if you have submitted a wrong document, you can resubmit again by uploading the correct document. The newly uploaded document will overwrite the previous one. You can resubmit multiple times until the deadline. This feature of overwriting previous submissions ensures that your module teacher will only receive the latest submission for checking.

If you check that you submitted the wrong paper after the deadline has passed, the helpdesk cannot make any changes and you will not be eligible for a retake block.

There is no extension of deadline for submitting assignments online. It is the student's responsibility to submit the assignment on time. Many problems can surface at the last minute, such as technical glitches, failed internet connection, system or software failure etc.

It is better to upload your assignment one or two days before the deadline, so that in case you encounter technical problems, you have sufficient time to find alternative ways to submit your assignment. If the internet connection in your area is weak or unstable, it is best to find a library or a computer shop as an alternative. 

If you are still not able to solve your technical issue, please contact Helpdesk at least 30 minutes before the deadline, with the name of the module assignment and screenshot(s) of the exact technical issue. Request put after the deadline will not be attended to.

From academic year 2022-2023 (starting Monday, 29 August 2022), there is 75% obligatory class attendance for all modules for all programmes. Students will NOT be allowed to take the exams if they do not obtain 75% class attendance.

You can refer to the EEG Part 5: General Assessment Policy for more information.

IBAN stands for International Bank Account Number and is a number attached to all accounts in the EU countries. It is made up of a unique code that identifies the country in which the account is opened, the account holder's bank and the account number. The IBAN helps to make the process of cross-border payments easier and faster. The bank assigns an IBAN to your account. You need to use the IBAN when sending interbank transfers or wiring money from one bank account to another, especially across international borders.

The structure of the IBAN is as follows: The country code NL / 2-digit control number / 4 letters that identify the bank / 10 digits, which consist of the current account number supplemented with zeros.

Example of a Dutch IBAN:  NL73 INGB 123 456 78 00

Documents

Students should bring the following documents in hand luggage:

• Valid passport (with a valid visa for non-EU/EEA students)
• Medical records and vaccination reports (if relevant)
• Wittenborg Admission Letter
• Original birth certificate in English or with a certified legalised English translation
• Passport-type photos

 Clothes

The Netherlands is a country with a pleasant, temperate maritime climate. Daytime temperatures vary from 3°C-37°F in the winter and 19°C-66°F in the summer. As a result, you will need to pack an assortment of clothes, such as:

• Winter coat and winter accessories, like gloves, scarf, warm headgear
• Summer clothes
• Waterproof jacket and shoes (+ umbrella)
• Business attire for formal occasions, company meetings, presentations, and events

Money

Please bring enough money in cash to cover the first weeks’ expenses, since it may take a few weeks to open a bank account. Foreign currency can be changed to Euro at Grenswisselkantoren. For information and locations, visit https://www.gwktravelex.nl/en.

Electrical equipment

• Computer/laptop/tablet + charger
• Mobile phone + charger
• Power adapter if needed. The Netherlands uses Type C&F Euro electricity outlets with 230 V with 50 HZ frequency. Some appliances do not need a converter. If the label states 'INPUT: 100-240V, 50/60 Hz' the appliance can be used in all countries in the world and is standard for chargers of tablets/laptops and phones

The “Burgerservicenummer” (BSN) is a unique personal number that enables reliable and efficient data exchange between residents, the government and various other organizations. In the Netherlands, you need the BSN for opening a bank account, visiting a doctor, getting health insurance, receiving your salary (if you are working part-time while studying), applying for tax benefits and many other administrative processes.

The requirements and process:

Whether you are a Dutch citizen or an international, everyone living in the Netherlands is required to be registered at their home address. You need to register (inschrijven) at the town hall in the municipality (gemeente) where you are living. 

To register your address and get a BSN from the gemeente, you need to make an appointment. 

If you live in Apeldoorn: the University Front Desk will make the appointment with the Gemeente (City Hall) on your behalf. For the appointment, students should bring the following documents:

• Residence permit
• Passport (original copy)
• Birth Certificate (with legalised translation in Dutch or English) (if applicable)
• Accommodation contract

The process of registration will take between 20 to 30 minutes. Once you are registered at the municipality, you will receive a document which states your particulars and your BSN. An official welcome letter will be mailed to you at your home address.

Take note that you cannot open a bank account unless you have your BSN. So ensure that you have sufficient cash with you when you arrive.

1. If you move within or to the municipality of Apeldoorn, you are legally obliged to inform the city hall. 

a.       Firstly, please send us your new address by writing to frontdesk@wittenborg.eu

b.       Secondly, you need to change your address online with your DigiD code.  Completing this process is your own responsibility.

The following link is the page on the city hall website, which informs how to change your address online. 

https://iburgerzaken.apeldoorn.nl/gaas-web/server/continue/StartVerhuizing;jsessionid=8C22DB3273EA4687ACA6B5DB4096CB48#burgerzaken

Note:

You must inform the municipality of your change of address anywhere between 4 weeks prior to moving and 5 days after moving. The moving date that you provide will be treated as the day on which your address changed. If you inform the municipality more than 5 days after moving, the date on which you inform the municipality will be treated as the moving date. Municipalities can impose a fine of up to €325 if you do not inform them in time of important changes to your personal information.

We highly recommend the students to pick up the residence permit from the IND office as scheduled because changing the location can take a long time and is often not accepted by the IND. Even if accepted, this might delay the completion of your registration requirements.

Travel with a mobile phone, tablet or laptop can be difficult without the right adapter. Make sure you bring a European adapter from home, or buy one at any of the local shops once you arrive in the Netherlands. In the Netherlands the power plugs and sockets are of type C and F. The standard voltage is 230 V and the standard frequency is 50 Hz.

Please visit https://www.power-plugs-sockets.com/netherlands-holland/ for more details on using the right power adapter in the Netherlands.

Yes. Residents must give at least four weeks’ notice in advance to Wittenborg Housing of their intended check-out date and time, so a mutually suitable pre-check-out time can be agreed by both parties. The intended check-out date and time can be on or before the last date of the housing package.

At check-in, residents are provided with an inventory checklist, the Check-In Form*. Please use this document to report any issues within your apartment and submit it signed to the front office within 3 working days of your arrival. If this document is not submitted, it is taken as confirmation that all items, and dormitory, as set out in the inventory checklist, are present and in good condition. Residents must pay for any damages incurred outside normal ‘wear and tear’.

*This list is used again when checking out. The items on the back of the form must be present when checking out. All missing items are to be paid for by the leaving student. The personal items on the list must be removed from the room.

If students are sick, or have another serious reason for not attending class, they should contact their module teacher by sending an email directly, with a copy to their process tutor/study advisor. 

Take note that no lessons will be facilitated online. All students are expected to attend all classes on-campus. 

Read the EEG Part 5: General Assessment Policy.

You will be notified of any changes in your classes if you activate the notification setting in your time table. Activating the notifications in your timetable will enable you to keep track of changes in the room and time or cancellation of your classes. You will receive a notification via your student email account. 

To activate the notification, follow the steps below:

At your Timetable page,

• Click the Profile icon on the left side. Mobile users will need to open this column by clicking on the top left icon on the screen and click My Profile in the column.
• Deselect the 'I don’t want to receive notifications' button and enter an email address for notifications. Now you will receive a notification every time there is a room change, cancellation of a lecture or rescheduling of classes!

You can communicate with Wittenborg teachers and staff via Email, Teams or Phone. Teachers usually provide their email addresses to students during the first lesson, so do take down their email addresses when given. Additionally, you can find email addresses of Wittenborg staff in your Outlook address book. You can also find the teachers/staff by typing their names in Teams and you can directly communicate with them.

If you are unsure, you can always contact front desk for help at frontdesk@wittenborg.eu.

All students are required to use their Wittenborg student email with S#@student.wittenborg.eu for any official communication. 

Note:

In relation to the GDPR (General Data Protection Regulation) it is essential that students only send university-related material and emails through the official student email account (@student.wittenborg.eu).

Source: The EEG Part 4 - Practical Information Guide