Saturday, 23 January 2021, 1:02 PM
Site: Welcome to Wittenborg Online
Module: Welcome to Wittenborg Online (Wittenborg Online)
Glossary: FAQ Studying @ Wittenborg
Yasir Khan
Question:

Helpdesk: How can I access the Helpdesk, If I have a query?

(Last edited: Wednesday, 18 November 2020, 4:55 PM)
Answer:


A ticketing system is used at Helpdesk and you can easily create a ticket for different types of issues that may incur. A direct link to the Helpdesk is available on your dashboard on Wittenborg-Online, alternatively you can click here

Question:

Login to Office 365: I am not able to login to office365. What should I do?

(Last edited: Thursday, 19 November 2020, 10:07 AM)
Answer:

Please note that we have multi-factor authentication for your Wittenborg office365 account. You have to login via text on your phone or Authenticator app. If you are still facing issues, you need to inform ict@wittenborg.eu or Helpdesk.

Question:

MBA/MBM Students: Is there a deadline to register for Project Weeks?

(Last edited: Wednesday, 11 November 2020, 3:21 PM)
Answer:

Yes, we have created Project week registrations for each block in the course area. once you enrol yourself in to Project week course area, you should be able to see the Registration link. The deadline is Monday of the Lesson Week 1 at 08:30. If you missed to register yourself, you will not be allowed to participate in the Project week for that block.

Please note that enrolments and Registrations for project weeks are not the same. You can only do the registration after enrolling in to the course area.

Question:

Microsoft Teams Meeting: How to set your background image to Wittenborg logo during meetings?

(Last edited: Thursday, 27 August 2020, 9:18 AM)
Answer:

You can click on the 3 (…) dots appearing on your screen, You should then see an option with "Show Background Effects". Once you click this option, you’ll see a list appear on the right-hand side of the screen. You can select the image set to be as your background. 

The Wittenborg logo image is attached here, you can save it and select it as background image of your meetings.


Question:

Online Lectures: How to attend online lectures during the Block?

(Last edited: Friday, 9 October 2020, 3:21 PM)
Answer:

The online lectures are done in MS Teams. Once the session is started by your teacher at the scheduled time, you should be able to see a Join Tab in the relevant course team chat area. You can join the session by clicking on this Join Tab.


Question:

Turnitin Assignment Submissions: What are my responsibilities as a student while submitting a file to Turnitin?

(Last edited: Thursday, 19 November 2020, 10:10 AM)
Answer:

It is your responsibility to ensure that the electronic submission of your work is successful and completed on time.

  1. Different assessments may have different compulsory requirements that will activate the upload link. These requirements are visible to students in the course area. Failure to fulfil these criteria will not permit you to submit your work
  2. We strongly recommend that the final submission to be done at least 30 minutes before the deadline. Leaving the submission for the last minutes could result in failure to submit your work. If you’re not sure what the deadline date and time is click on the submission link where the details will be displayed
  3. In case of technical issues, please contact Helpdesk only.
  4. Make sure you are submitting the correct file type. We recommend to upload pdf files to Turn-it-in.
  5. Once you have submitted your assignment, make sure the submission was successful. You will receive an email confirmation if the submission to Turn-it-in was successful (in your university email address). You can also click on the submission link to ensure if the file listed/visible is the correct file.

Not knowing what is expected of you is not an excuse for a late submission, make sure you understand what to do, well before the deadline and read the Assignment Submission Help provided.


Question:

Website: Whom I can contact to update my Background and Expertise information on Wittenborg Website?

(Last edited: Tuesday, 22 September 2020, 2:45 PM)
Answer:


You should send all updates and any change requests to WebsitePagesandUpdates@wittenborg.eu.

Additionally, any changes to the CV can be sent to lasantha.desilva@wittenborg.eu.  



Question:

Zoom Meetings: How to set your background image to Wittenborg logo during meetings?

(Last edited: Thursday, 27 August 2020, 9:18 AM)
Answer:

You need to go to settings of your Zoom, click on settings. Turn on the Virtual Background and then you can select the image for your meeting background.

The Wittenborg logo image is attached here, you can save it and select it as background image of your meetings.

Vikram Athavale
Question:

Academic Calendar: How can I find the academic year calendar?

(Last edited: Friday, 18 September 2020, 11:51 AM)
Answer:

You can access the academic year calendar by clicking on the link https://www.wittenborg.eu/downloads.htm. You will find it under the section ‘WUAS Year Planning’

You can also access it via your dashboard at Wittenborg-online under the section 'Student Resources - General Information for all Students'.

 

 

Question:

Accommodation: If I start a block from my home country, can I use the 4 months’ accommodation I paid for, later when I come to the Netherlands?

(Last edited: Friday, 4 September 2020, 4:33 PM)
Answer:

Yes you can. Please inform our Registrar's Department at registrar@wittenborg.eu at least 15 working days before your arrival date so we can arrange your accommodation accordingly. 

Question:

Account Access: Why can't I access my online student account?

(Last edited: Thursday, 19 November 2020, 9:53 AM)
Answer:

Please note that we have activated Multi-Factor Authentication (MFA) on all Wittenborg accounts. You have to login via text on your phone or Authenticator app. Please refer to the attached document on how to activate your MFA. 

There are other possible reasons why you cannot access your account, besides the MFA activation. The 3 most common reasons are as follows:
  • Entering the wrong password: A password may have been changed recently or the student may have simply entered the wrong password. Passwords are case sensitive.
  • Inactivity for a long period of time: If a student does not access his/her student account for a few months, the account will be blocked. The account has to be re-setted. Please contact Wittenborg Helpdesk to help reset the account. Helpdesk or Front Desk will send to the student’s alternative email information to have the account reset.
  • Outstanding invoice tuition fee: If a student has not yet paid the tuition fees, the student’s account will be blocked. The account will be reactivated once the outstanding tuition fees have been paid.

Sometimes there are technical issues with your account. Please contact ict@wittenborg.eu or Helpdesk to assist you further. 

If any question remains, students can contact the front desk for support. This can be done either via an email to frontdesk@wittenborg.eu or by phone: (088) 6672688.


Question:

Additional Modules: How can I register for additional modules other than my own specialization?

(Last edited: Thursday, 19 November 2020, 9:54 AM)
Answer:

You can register for modules other than your own specialization, by following the same procedures as when you enrol for your own module; i.e. you need the enrolment key and to go to the respective areas. If you have trouble enrolling, please send a request to Helpdesk in order to get yourself enrolled.

Question:

Admission/Application: Is Wittenborg University of Applied Sciences still considering applications from students residing in countries that are affected by the COVID-19 outbreak?

(Last edited: Tuesday, 14 July 2020, 10:22 AM)
Answer:

Yes, Wittenborg is processing all applications as normal. Wittenborg is closely monitoring the current COVID-19 situation and follows the guidelines as implemented by the Dutch government and the Dutch National Institute for Public Health and the Environment. However, Wittenborg Admissions continues processing applications for its next intakes, regardless of your nationality or the country you are residing in.

Question:

Apeldoorn Campus: How can I find the Wittenborg location in Apeldoorn?

(Last edited: Thursday, 10 September 2020, 11:38 PM)
Answer:

Wittenborg University of Applied Sciences has its main campus in Apeldoorn, which consists of two separate buildings within walking distance from one another. Both locations share a central telephone number +31 (0)88 6672 688. Both Wittenborg campuses are conveniently accessible by public transport and are just 3-4 minutes walking distance from the Apeldoorn train and bus station.

  • Aventus building: Laan van de Mensenrechten 500, 7331 VZ Apeldoorn.
  • Spoorstraat building: Spoorstraat 23, 7311 PE Apeldoorn.

The Aventus building

The Aventus building is just across the road on the south side of the railway station and is accessible via the pedestrian and bicycle subway. Wittenborg is located on the 3rd floor of the Aventus building. Upon entering the main entrance of the Aventus building, turn right where there is a café/brasserie. Walk past it and access the door on your left towards the stairs and walk up the stairs to the 3rd floor.

Note: The elevator is only accessible with a student card.

The Spoorstraat building

The Spoorstraat building is located on the north side of the railway station and is about 3 minutes' walking distance. It can be recognised by the Wittenborg flags and the Wittenborg logo at the top of the building.

You can find some practical information guide from the link below.

https://www.wittenborg-online.com/enrol/index.php?id=1130

Question:

Assignment Deadline: When is the deadline to submit my Type 2 Exams? What happens if I miss a deadline to upload an assignment on Turnitin?

(Last edited: Thursday, 19 November 2020, 9:57 AM)
Answer:

The deadlines to upload assignments are clearly shown in the Module Guide, the Online Module course area and in the Turnitin submission page. The upload area is visible to everyone who is enrolled at the online module area of the course. 

You also need to consider the difference in the time zone that you are located in (for those who are not physically present in the Netherlands). Rules and regulations regarding deadlines to upload assignments at Turnitin are clearly indicated in the EEG guide of Wittenborg (Part 5 - General Assessment Policy).

Should you face any technical issues, you need to contact Helpdesk at least 30 minutes before the deadline with the assignment and screenshot(s) of the exact technical issue. Requests put after the deadline will not be attended to.

If you miss the deadline to upload an assignment on Turnitin, you will have to wait for the next retake opportunity.

Note:

You are highly advised not to upload your assignment in the last minute.

Question:

Assignment Submission: What should I do if I have uploaded the wrong assignment?

(Last edited: Saturday, 8 August 2020, 9:34 PM)
Answer:

Turnitin at Wittenborg allows you to resubmit your assignment multiple times by overwriting the previous submissions, until the due date. This means that if you have submitted a wrong document, you can resubmit again by uploading the correct document. The newly uploaded document will overwrite the previous one. You can resubmit many times until the deadline. This feature of overwriting previous submissions ensures that your module teacher will only receive the latest submission for checking.

Question:

Assignment Submission: When can I submit my assignment?

(Last edited: Thursday, 19 November 2020, 9:58 AM)
Answer:

The window period to upload assignments is open at least two weeks in advance of the due date. Avoid uploading your assignment at the last minute. Make sure to upload the assignment a day earlier to avoid complications such as technical glitches, lost internet connection, system overload etc. Submitting your assignment early also helps you to view your Similarity Index Report and ensure that the similarity index is below the 20% limit set by Wittenborg (Refer to EEG for more details). This allows you time to amend your assignment if necessary.

In case of technical issues, contact Helpdesk at least 30 minutes before the deadline, with the name of the module and screenshot(s) of the exact technical issue. Request put after the deadline will not be attended to.


Question:

Assignment Submission: Will I get an extension in assignment submissions if the quality of Internet in my home country is poor?

(Last edited: Thursday, 19 November 2020, 10:05 AM)
Answer:

There is no extension of deadline for submitting assignments online. It is the student's responsibility to submit the assignment on time. Many problems can surface at the last minute, such as technical glitches, failed internet connection, system or software failure etc.

It is better to upload your assignment one or two days before the deadline, so that in case you encounter technical problems, you have sufficient time to find alternative ways to submit your assignment. If the internet connection in your area is weak or unstable, it is best to find a library or a computer shop as an alternative. 

If you are still not able to solve your technical issue, please contact Helpdesk at least 30 minutes before the deadline, with the name of the module assignment and screenshot(s) of the exact technical issue. Request put after the deadline will not be attended to.

Question:

Attendance: How do I know if module attendance is compulsory?

(Last edited: Tuesday, 8 September 2020, 10:37 PM)
Answer:

Due to the current situation, attendance requirement will not be re-introduced. The participation requirement has been revised as follows:

  •  The participation requirement for modules that are assessed using a submission: Submission of a draft of the assignment by Friday of Week 4 of the Block (after the Project Week)
  •  The participation requirement for modules that are assessed using a Type 1 assessment (written exam): Submission of an assignment, chosen by the teacher by Friday of Week 4 of the Block (after Project Week). The assignment can be powerpoint slides, digital/handwritten poster, a video presentation etc.

Students must have completed this participation requirement (sufficiently) in order to be allowed to submit the final assignment.

Please refer to the information in the respective Module Online Area for more details about the participation requirement.

Question:

Bank Accounts: What is an IBAN?

(Last edited: Tuesday, 8 September 2020, 10:51 PM)
Answer:

IBAN stands for International Bank Account Number and is a number attached to all accounts in the EU countries. It is made up of a unique code that identifies the country in which the account is opened, the account holder's bank and the account number. The IBAN helps to make the process of cross-border payments easier and faster. The bank assigns an IBAN to your account. You need to use the IBAN when sending interbank transfers or wiring money from one bank account to another, especially across international borders.

The structure of the IBAN is as follows: The country code NL / 2-digit control number / 4 letters that identify the bank / 10 digits, which consist of the current account number supplemented with zeros.

Example of a Dutch IBAN:  NL73 INGB 123 456 78 00